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Either way, given the treatment so far, Hy would NOT be touching my car. Forget warranty unless you are a person that enjoys a good dogfight, if so try the ACCC and take their advice.I would, 1 Replace all spark plugs at home. It's not hard to do, or get a friend with the correct spanner to do it for you. Keep the old plugs. Start the car and idle to check for any abnormal noise, if none, drive it to a diagnostic garage. Do not mention the plugs but ask only for a boroscope inspection of the cylinder with the bad plug & a compression test. If they ask why, just tell them Hubby wants the info. Don't mention anything about faults or the price will go up.If the tests come back as normal, then I would do an oil and filter change and just drive the car.This will be the cheapest solution to you problems IMO.
Whoa, hold on a bit. I'm surprised that the brand of plug is Champion in the first place. Did you buy the car new or 2nd hand. Checking on the Workshop manual, the plug type should be ZFR5F-11 for the 1.6 G motor in 2010. Googling the plug code gives me NGK brand plugs, (a good brand, I believe and fitted to the KIA CEED), so unless Champion have an equivalent, they may not be the original plugs and your criticism of Hyundai, may be misguided. Perhaps a member with a 2010 petrol car, would also check theirs and confirm as well.You have multiple Hyundai's and all have been good cars, so I wouldn't write the brand off just yet. However, you have every right to be highly critical of their after sales service and when you're ready, do tell us the distributor you've been unfortunate enough to deal with.This has happened to other member's and selecting another distributor has usually fixed their problems.
Quote from: Phil №❶ on March 05, 2015, 04:38:11Whoa, hold on a bit. I'm surprised that the brand of plug is Champion in the first place. Did you buy the car new or 2nd hand. Checking on the Workshop manual, the plug type should be ZFR5F-11 for the 1.6 G motor in 2010. Googling the plug code gives me NGK brand plugs, (a good brand, I believe and fitted to the KIA CEED), so unless Champion have an equivalent, they may not be the original plugs and your criticism of Hyundai, may be misguided. Perhaps a member with a 2010 petrol car, would also check theirs and confirm as well.You have multiple Hyundai's and all have been good cars, so I wouldn't write the brand off just yet. However, you have every right to be highly critical of their after sales service and when you're ready, do tell us the distributor you've been unfortunate enough to deal with.This has happened to other member's and selecting another distributor has usually fixed their problems.Car is ISX2.0m and brought the car brand new. Last service the plugs were not changed and Hyundai said that they haven't changed them.....so in the car for the whole 38,363 kms
Judy, Judy, Judy..... (that was my Cary Grant),We all feel for you, you have been treated with no respect and i can only presume they saw you coming a mile away and thought ka-ching.I seriously doubt anyone would agree to an open-ended bill on an almost 5 year old car. Maybe they had a potential buyer and thought they could get the car off you cheap. Who knows (believe me, it happens).Matter still remains that they (LILYDALE was it ?) should have been more forthcoming with alternative courses of action.In my opinion, you should shaft them back, big time........... but that's just my take on things.
Yes it was LILYDALE HYUNDAI. Good Cary Grant BTWI still can put in a claim with VCAT and also this may be covered under Fair Trading Victoria and Consumer Affairs. There is also the matter of their $136.00 bill they charged for looking at the car.....which didn't mention that they had put a spark plug in and then left my car with the engine covers off and also left me thinking that the car had the spark plug removed and not another one put in it so that I arranged a tow truck.IMO they were thinking they're caught me hook, line and sinker.......and come in spinner. Will be sending a very very long winded complaint to the dealer principal of LILYDALE HYUNDAI.
Will be sending a very very long winded complaint to the dealer principal of LILYDALE HYUNDAI.
WELL WELL WELL turns out LILYDALE HYUNDAI. Sorry you missed that? LILYDALE HYUNDAI have no idea about mechanical workings of my car???? Either that or they saw an opportunity to profit from my little misfortune? Whether it's the former or the latter it's pretty damning for their reputation. Just picked up my car this afternoon from a PROPER mechanic and MY OH MY it's not broken......see attached crappy spark plugs including the TORCH plug they just shoved in. Also attached an invoice for service.......which just happens to be lower than what I paid LILYDALE HYUNDAI to do ABSOBLOODYLUTELY BUGGAR ALL.If I had any advice for anyone who wanted to buy a Hyundai it would be ......do it they're great cars but don't get your services done with them and don't expect them to treat you any respect if you have any concerns. Administrator Comment Post has been moderated
Afternoon Steve and thanks for the opportunity to respond. Vehicle was presented to us on a tow truck with a misfire and knocking.RACV reports are usually taken pretty lightly these days within the industry because vehicles are becoming harder and harder to roadside diagnose than they used to be and it’s usually best to start your own diagnosis so you don’t miss things on the way. So starting afresh the Tech went straight into vehicle with GDS (diagnostic tool) to confirm misfire DTC’s and which cylinder. No.4Tech removed the lead and plug to find the ceramic insulator for the electrode on the combustion chamber side to be missing.Removed other spark plugs and carried out leak down test on cylinder 4 and felt air escaping from cylinder 3.Bore scope proved inconclusive. I, myself called HMCA warranty dept and my AASM for clarification, that as the plugs had not been replaced at the scheduled time of 36 months, that this would now be a retail repair which is, I believe, the main point of contention. Remembering that the warranty is with HMCA and not Lilydale Hyundai. Put purely if the manufacturer is not willing to pay for a repair because it falls outside what is warranty then I’m certainly not going to do the work for free and I’m also not going to risk mine or Lilydale Hyundai’s reputation with one of our manufacturers by circumventing the truth. The owner asked for a rough quote, which in my experience, customers will hold you to, so time was taken to try and estimate a quote based on experience and not all the facts we would have with the head removed. We had never seen the vehicle before and exercised our right as a repairer, as per VACC, we charged 1hr of labour even though we had spent 2hrs on it.If the owner had gone ahead with the repair that cost could have been absorbed in the repair. I have attached a photo copy of the service records and the invoice presented to the owner with their details blacked out for privacy purposes. Once again thank-you for the opportunity to give you an insight to the limitations faced by Lilydale Hyundai to have the owners vehicle repaired under warranty when the manufacturers’ policy states that for the manufacturers’ warranty to remain intact the vehicle must be serviced in accordance with the manufacturers’ schedule. If you require further information on this case please don’t hesitate to contact me direct via return email. Sincerely ********** (name supplied)Fixed Operations ManagerLilydale Hyundai.
