i30 Owners Club

GOT PROBLEMS OR ISSUES? => PETROL => Topic started by: Beardyboy on October 11, 2018, 07:02:24

Title: 2018 PD2 SR DCT- interior trim
Post by: Beardyboy on October 11, 2018, 07:02:24
Hi Guys,

just wondered if im the only one out there that has had their drivers seat cover replaced?

A few weeks after delivery at Easter this year I noticed the drivers seat upper O/S/F bolster was showing signs of wear and the surface material  had scuffed off on the edge in places. This was inspected at the 1 month service and replaced under warranty a month or so later.

I took the car back to the dealership on Monday for them to inspect the seat again as the same wear in the same place is beginning to happen again. This time, Hyundai have rejected the warranty claim stating that the seat is worn :crazy1:

I rang Hyundai customer care today to ask why it was acceptable to replace the seat cover after earlier in the year, but not now. The car is 6 months old and has travelled c 6000kms.  They said they would call back.

I think this will be my first and last Hyundai
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 11, 2018, 10:56:49
Jeepers you are having a bad run. I can't comment on the seat wear as I have seat covers on mine. I recall you have also been affected by the starting issue.  :crazy1:

Without being rude, are you a larger build? We had an ex-member who was a big guy (6 foot and probably 130 kgs) who had a similar issue with his FD driver's seat and door rubbers (driver's side) which was refused under warranty.  :undecided:

Not saying it's your fault just interested to see if drivers size/build comes into the equation.  :cool:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: BarneyRubble on October 14, 2018, 15:43:32
I've had my PD SR since December last year and drive it infrequently as we have more than 1 car in the family.  As a result it has done only 4000km in 10 months.

I've had zero problems so far and have been very happy with the cars performance. BUT, I too have noticed excessive creasing and wear on the right hand side seat bolster on the drivers seat.  (And before the question is asked I am average weight and average height  :P)

Not very happy at all.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 14, 2018, 21:59:36
Welcome Barney,

Thanks for that. That is a bit of a worry! Like I said, I have mostly had seat covers on my SR seats. I did have a period where I took the drivers one off to test the comfort without, but because I don't have a premium with heated seats I found them a bit cold so only did it for a couple of months.

Be interesting to see how many others give negative feedback in this thread (or positive would be good too)

Administrator Comment So can SR members with bare seats please comment on their seat wear with length of ownership and mileage.
  :cool:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Purplehazeffc on October 14, 2018, 22:34:05
Can't say I have seen any wear with mine..    The car has now done 14,300ks. With myself doing 11.000ks since I got the car in May this year..

Though I do clean / protect the seat with this:  :link: Gold Class Leather Conditioner - 473mL | Supercheap Auto (https://www.supercheapauto.com.au/p/meguiars-gold-class-leather-conditioner---473ml/295370.html#q=leather&segment=1&page=1)
Which does make the seat look & feel heaps better...
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 14, 2018, 22:39:29
Can't say I have seen any wear with mine..    The car has now done 14,300ks. With myself doing 11.000ks since I got the car in May this year..

Though I do clean / protect the seat with this:  :link: Gold Class Leather Conditioner - 473mL | Supercheap Auto (https://www.supercheapauto.com.au/p/meguiars-gold-class-leather-conditioner---473ml/295370.html#q=leather&segment=1&page=1)
Which does make the seat look & feel heaps better...

Thanks for that! BTW, what is your first name if you don't mind me asking. I try to remember and use regular posters 1st names it adds to the friendly vibe.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Beardyboy on October 15, 2018, 02:19:30
Hi Again.

I've attached a picture of the wear.

The car is a 2018 build ...so now its c 6 months old with under 6000kms.

The entire seat cover was replaced in late June 2018 (reported at first month check) without any bother or questions.

Similar wear is happening again, in the same place....this time I'm getting the runaround from Hyundai. :crazy1: its as if the surface scuffs off. I'm waiting to hear back from Hyundai Customer Care(?) after calling them again...they were supposed to call back on Thursday.

As for my size etc, I'm 6ft 2 and weigh c 105kgs.....so not a slim, short Korean, but no where near Jabba the Hut either :P

I too clean the interior regularly with a leather cleaner.

I had heard that the seat panel costs in excess of $3000, now that's expensive vinyl if true!, so you'd expect it to be durable.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 15, 2018, 02:28:34
Thanks for the reply and picture. Seeing your 6'2" and 105 kg I'm glad you didn't take offence to my question.  :D  I'm not overweight just 4 inches shorter than I should be. Hope you get it sorted again.  :crazy1:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Newyi30 on October 15, 2018, 05:51:56
Hey guys, i'm a similar build, but haven't had any trouble with it fraying like that. Only creases in the leather which im now conditioning.

Dazzler, what seat covers do you use?
I wouldn't mind some but can't stand the cheap ill fitting supercheap auto ones.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: BarneyRubble on October 15, 2018, 07:30:21
Hey guys, i'm a similar build, but haven't had any trouble with it fraying like that. Only creases in the leather which im now conditioning.


Yes, on a point of clarification - that is exactly the type of wear I am experiencing on my seat.  Nothing like the fraying on the side of the seat back shown in the OP post.

I'll take your lead and apply some conditioner.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Purplehazeffc on October 15, 2018, 08:02:12
Can't say I have seen any wear with mine..    The car has now done 14,300ks. With myself doing 11.000ks since I got the car in May this year..

Though I do clean / protect the seat with this:  :link: Gold Class Leather Conditioner - 473mL | Supercheap Auto (https://www.supercheapauto.com.au/p/meguiars-gold-class-leather-conditioner---473ml/295370.html#q=leather&segment=1&page=1)
Which does make the seat look & feel heaps better...

Thanks for that! BTW, what is your first name if you don't mind me asking. I try to remember and use regular posters 1st names it adds to the friendly vibe.

I just had a good look at mine in good daylight.   Can't see any wear at all.  Seats still look new.   Only thing I have is with the steering wheel..
The top of the wheel, the leather is not as smooth as the rest of the wheel..     I'm 5"11 & 90kg.

Only thing I can think of is do you where a belt, or a clip on key ring of some sort??   Looks like there is something rubbing to cause that. That is just not normal clothing.

"Thanks for that! BTW, what is your first name if you don't mind me asking"     My name is Peter.  My user name comes from Fremantle Football Club in the AFL     :disapp:  :confused:

Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Shambles on October 15, 2018, 08:27:41
BTW, what is your first name if you don't mind me asking.

My name is Peter.

I could have told you that @Dazzler  :snigger:

 :link: 2019 Hyundai Kona (https://www.i30ownersclub.com/forum/index.php?topic=51095)
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 15, 2018, 09:06:35
BTW, what is your first name if you don't mind me asking.

My name is Peter.

I could have told you that @Dazzler  :snigger:

 :link: 2019 Hyundai Kona (https://www.i30ownersclub.com/forum/index.php?topic=51095)

I'm losing it!  :crazy1:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 15, 2018, 09:08:11
Hey guys, i'm a similar build, but haven't had any trouble with it fraying like that. Only creases in the leather which im now conditioning.

Dazzler, what seat covers do you use?
I wouldn't mind some but can't stand the cheap ill fitting supercheap auto ones.

Bit of a long story so I'll give you a link to last time I explained it.

 :link: Seatcover for 2017 i30? (https://www.i30ownersclub.com/forum/index.php?topic=50557.msg470481#msg470481)
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Crustycottage on October 15, 2018, 10:26:47
My SR has 12.000 kms and about 14 months old. Wearing in similar place to OP, in fact not noticed it before. The leatherette appears not as supple as surrounding area. I'm 80kg, 5 foot 7.5 inches thus a short arse Dazz :whistler:
(https://preview.ibb.co/g5hOd0/image.jpg) (https://ibb.co/nF5by0)
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 15, 2018, 10:39:41
My SR has 12.000 kms and about 14 months old. Wearing in similar place to OP, in fact not noticed it before. The leatherette appears not as supple as surrounding area. I'm 80kg, 5 foot 7.5 inches thus a short arse Dazz :whistler:
(https://preview.ibb.co/g5hOd0/image.jpg) (https://ibb.co/nF5by0)

I remember you well Scott.  :D :goodjob:

Wonder if some conditioner would help?
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Crustycottage on October 15, 2018, 11:06:31
My SR has 12.000 kms and about 14 months old. Wearing in similar place to OP, in fact not noticed it before. The leatherette appears not as supple as surrounding area. I'm 80kg, 5 foot 7.5 inches thus a short arse Dazz :whistler:
(https://preview.ibb.co/g5hOd0/image.jpg) (https://ibb.co/nF5by0)

I remember you well Scott.  :D :goodjob:

Wonder if some conditioner would help?

I do use luxury leather conditioner but not as often as I probably should. It's at that seat bolster area where jeans, belt & loops catch getting in and out
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: mickd on October 16, 2018, 09:09:35
   My name is Peter.  My user name comes from Fremantle Football Club in the AFL     :disapp:  :confused:
[/quote]

Won't hold that against you , not too much anyway.
GO THE SWANS !
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: CraigB on October 16, 2018, 09:21:15
GO THE SWANS !
Yeah go home :D Eagles eat Swans  :snigger:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: beerman on October 16, 2018, 13:24:28
And Bombers blow the crap out of all of you  :cool:

I had wear like that on the old FD with the fabric seats.

No issues on the deceased i40 and the replacement seems to be doing ok as well....
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: CraigB on October 16, 2018, 13:40:14
And Bombers blow the crap out of all of you  :cool:
I've heard the Bombers blow a lot of things :whistler:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Purplehazeffc on October 17, 2018, 00:59:58
   My name is Peter.  My user name comes from Fremantle Football Club in the AFL     :disapp:  :confused:

Won't hold that against you , not too much anyway.
GO THE SWANS !
[/quote]

Yeah. Sometimes I'm more embarrassed about the club.  So many things have gone wrong internally.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: mickd on October 17, 2018, 03:36:16
GO THE SWANS !
Yeah go home :D Eagles eat Swans  :snigger:
:lol: did you see "The Chaser's West Coke Eagles " sketch many years ago?   :rofl: Gold .
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 17, 2018, 05:41:22
GO THE SWANS !
Yeah go home :D Eagles eat Swans  :snigger:
:lol: did you see "The Chaser's West Coke Eagles " sketch many years ago?   :rofl: Gold .

This one? @mickd

 :link: The Chasers War or Everything West Coke Eagles Chaser Drugs - YouTube (https://youtu.be/7m2gpg3k1ho)
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: mickd on October 17, 2018, 05:58:28
Yep !
Looks like I've taken this post waaayy off track    :D

Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on October 17, 2018, 05:59:52
Yep !
Looks like I've taken this post waaayy off track    :D

Maybe I should "trim" it a bit..  :whistler:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: CraigB on October 17, 2018, 06:02:47
GO THE SWANS !
Yeah go home :D Eagles eat Swans  :snigger:
:lol: did you see "The Chaser's West Coke Eagles " sketch many years ago?   :rofl: Gold .
Yeah, poor old Benny, he's still off the rails even now :disapp:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Beardyboy on October 31, 2018, 23:14:56
UPDATE: Well for the past few weeks i've had the pleasure(?) of dealing with the Hyundai Customer (don't) Care Centre. They've confirmed that the warranty claim has been denied but cannot give me a straight answer explaining why the seat cover was replaced under warranty without fuss back in June BUT now after a similar period of time and with an identical fault, this warranty claim has been rejected.

Sam, the representative i've dealt is polite and very apologetic and apparently too snowed under to return my calls. :crazy1:

Title: Re: 2018 PD2 SR DCT- interior trim
Post by: geemeister on November 01, 2018, 11:52:20
That "leather" interior is just a cheap version knock off, it looks good when new but it just wont last in Oz. The SR would look so much better with a regular cloth interior. The cloth seats in my 19 year old subaru still look in excellent condition after 220000Ks.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Dazzler on November 01, 2018, 21:27:20
 :undecided: :disapp:
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Beardyboy on November 01, 2018, 22:02:23
Final update re interior:

Spoke with Craig Salthouse who apparently is the most senior customer service guy at the Customer (dont) care centre.
Apparently the first bit of trim was replaced as the fault was reported as the car was only one month old and, even though they thought the trim had been sliced, Hyundai gave the benefit of the doubt and replaced it.

This time round, even though they have reviewed the images sent by the dealer, which they admit were not 100% clear, they say that the 3 month old trim has been damaged rather than the premature wear is a manufacturing fault. Hyundai confirm that daily in and out of the car in regular clothing ( jeans, pants, shorts etc) will not cause the wear and conclude that the damage this time has been caused by a large plastic or metal object striking the seat trim. Hyundai could not say what type of plastic or metal object this could be though....but are adamant that the damage isnt premature wear that.

You couldnt make this stuff up.... right?

Ive offered to bring the car in for their inspection, they feel that Altos photos ( the ones that were unclear) are sufficient. Oh, and you cannot speak with a warranty manager as they are not "customer facing"...everything goes through the Customer (dont) care centre.

The head of the customer experience is Paul Jenzen, his email is    <snipped for privacy>  ...thats my next port of call.

Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Barbarulo on November 02, 2018, 06:35:00
I've had issues with wear in the places you've mentioned on previous vehicles, but I'm a big guy with a fat bum. In fact, i used to where holes in my back pockets because I was continually rubbing the seat edge getting in and out of the car.

I've noticed mine starting to wear... from my suspender clips (mentioned in another thread as a potential concern - now confirmed). No way Hyundai will give me the time of day for that! Gonna get car seat covers.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Beardyboy on November 02, 2018, 07:20:25
My concern with the trim isn’t so much the fact that it’s worn... all things wear with use. It’s the fact that it’s worn so quickly. If the car was 3 years old then fair enough.
Ive had numerous other cars with clothe and real leather trim and not had this issue. This is the first leather appointed ( leatherette to be posh, vinylish to be realistic).
Secondly my concern is with Hyundai customer care. I’ve had dealings with them twice for two issues that I felt  needed to be escalated. They are polite but other than that pretty hopeless... sticking to the script.... unless you take it further.

My previous experience with Ford, Toyota, Citroen, Peugeot and Mini have all been positive... not problem free, but positive nonetheless . In fact one Citroen I had was such a lemon that the dealer offered to replace the car... no fuss no questions, just good old customer service ... we ended up buying 3 more Citroen’s from the guy.

Despite my frustration I don’t think I’m going to get any further with Hyundai so I think I’ll get the seat repaired by a specialist and put on seat covers.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Crustycottage on November 02, 2018, 12:20:10
That's disappointing to hear Beardyboy. As posted before my PD SR seats are starting to wear on bolsters, and Hyundai should respect consumer opinion and be reasonable.
My previous Veloster had leatheresque seats which looked worn but reasonable at 5 years (78K) so Hyundai do have the ability.
My 2003 Alfa Romeo 156 had full leather seats, and they looked immaculate when i got rid of it 10 years later (still amazed the rest of the car lasted that long)
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Cookie Thumper on November 02, 2018, 12:26:55
That "leather" interior is just a cheap version knock off, it looks good when new but it just wont last in Oz. The SR would look so much better with a regular cloth interior. The cloth seats in my 19 year old subaru still look in excellent condition after 220000Ks.

is it leather or pleather ?
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: CraigB on November 02, 2018, 12:51:45
That "leather" interior is just a cheap version knock off, it looks good when new but it just wont last in Oz. The SR would look so much better with a regular cloth interior. The cloth seats in my 19 year old subaru still look in excellent condition after 220000Ks.

is it leather or pleather ?
Pleather or Leatherette, which ever you want to call it.
Title: Re: 2018 PD2 SR DCT- interior trim
Post by: Cookie Thumper on November 02, 2018, 13:00:13
That "leather" interior is just a cheap version knock off, it looks good when new but it just wont last in Oz. The SR would look so much better with a regular cloth interior. The cloth seats in my 19 year old subaru still look in excellent condition after 220000Ks.

is it leather or pleather ?
Pleather or Leatherette, which ever you want to call it.

explains why is not that good then, had that in my Mazda 3 and spent the coin to have it replaced with OEM cloth.
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