Day of service and when I collected the car the book had not been stamped.
I queried why not and was told that it is not included in the service.
So the question I put was ....... Why have an item to be carried out detailed on the schedule but actually it isn't to be carried out!
Surely if not to be done then it shouldn't be on the schedule as to be done.
I then asked why is it detailed in the service schedule and ticked to show it had been done during the service.
To which they replied....... it should be a cross not a tick!
So has it actually been done.... No reply.
The assistant went to see the service manager but didn't come to see me but asked to see the checklist.
The result was a stamp in the book but I could see not happy!
Make me wonder how many items on other cars are not actually done but indicated done!
Ps
Just noticed it should have been washed and vacuumed as showing as ticked.
This hasn't been done as carpets still got bits on and bodywork has a few areas of dried bird droppings and sills dirty.