Author Topic: i30 GD Rear Caliper Fault?  (Read 513 times)

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i30 GD Rear Caliper Fault?
« August 18, 2017, 13:35:42 »
At the first year health check, I reported that the brakes seemed to be binding when warm - when allowing the vehicle to roll to a stop, it felt as if the brakes were still being lightly applied. This was combined with the rear wheels having more brake dust than the fronts. The dealership said there was no issue found.

At the second year service the vehicle was under 20,000 miles and under 2 years old - therefore within the warranty period. Again the problem was reported and logged without replication by the dealership.

The third year health check was carried out this week. They requested around 295 (price only given verbally) to replace the rear discs and pads as the Hyundai warranty only lasts for two years. Yet it is unclear what the root cause is and whether that will be resolved by simply replacing discs and pads.

In what circumstances would rear brakes be 50% worn when the fronts are only 30% worn? Calipers?



I've found evidence of a recall (http://www.theaa.com/allaboutcars/recalls/recalls.jsp?modelID=i30&modelName=i30&makeName=Hyundai&makeId=B6) but this only applies to i30s built over two years earlier.

I'd be grateful for what the best course of action should be as reasonable steps were taken to report this problem at the first instance. At this stage, no warranty claim has been submitted to Hyundai by the dealership.


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Re: i30 GD Rear Caliper Fault?
« Reply #1 : August 18, 2017, 13:43:10 »
Did you check if your VIN is outside the range listed? If you need help finding your vin, enter your reg in here and click "find my BMW" (it finds more than just BMWs)
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Re: i30 GD Rear Caliper Fault?
« Reply #2 : August 18, 2017, 13:44:09 »
If you have proof that you have reported a problem twice then it is a pre-existing claim and that should be the end of iit.  Go and get your FREE 20 minutes with a solicitor.

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Re: i30 GD Rear Caliper Fault?
« Reply #3 : August 18, 2017, 15:51:34 »
Thanks - just checked the VIN and it's not part of a recall campaign.

At the second year service the report says, "Vehicle intermittently not rolling to a stop naturally as if brakes binding - Fault not experienced during road testing & brakes free on examination during service - Please demonstrate if fault persists."

The dealership chain has since changed ownership and they claimed to therefore have 'no records' from before the change to prove the fault had indeed been previously reported.

Although in the alleged absence of such records, they appear to have retained my contact phone number, postal and email details for ongoing sales campaigns.
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Re: i30 GD Rear Caliper Fault?
« Reply #4 : August 18, 2017, 16:03:45 »
Quote from: wbm00
Although in the alleged absence of such records, they appear to have retained my contact phone number, postal and email details for ongoing sales campaigns.

Spooky how that always happens :scared:
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Re: i30 GD Rear Caliper Fault?
« Reply #5 : August 18, 2017, 16:18:19 »
Hi wbm00,

I find these types of situations very frustrating ( so I can feel your pain)

"No fault found" has to be the worst excuse ever... Wouldn't work with SHMBO  :crazy1:
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Re: i30 GD Rear Caliper Fault?
« Reply #6 : August 18, 2017, 17:14:36 »
Is the reported request detailed on the paperwork provided at 1st service as well?

If so then i would ask the dealer to submit a warranty claim due to it being reported and still "open".

Even if not detailed you have 2nd request.
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Re: i30 GD Rear Caliper Fault?
« Reply #7 : August 18, 2017, 17:32:09 »
Hi wbm00.
You have supplied us with evidence that the fault was reported. I would use it to push your claim with the dealership. If in fact they have lost the old records, they simply have no means to defend themselves, not the means to absolve themselves. You have the advantage.

Regarding disc and pad replacement, that does not resolve the high wear problem .
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Re: i30 GD Rear Caliper Fault?
« Reply #8 : August 19, 2017, 09:46:05 »
Spoke with the dealership to explain the points above. It appears that the reference to the 2 year/20,000 mile period refers to the 'brake linings' only. If the root cause is the calipers, they suggested that the 5 year warranty applies. I made it quite clear that in any case, the issue was documented by his colleague while the vehicle was within 2 years/20,000 miles and quoted the comments from my post above.

Looks like they're more inclined to go down the warranty claim route, which is a pleasant change from yesterday. They volunteered that rear pads/discs should not wear out at this rate -  typical wear is around 70:30 front:rear.

They'd like to see the vehicle again next week for a full day with a loan vehicle provided. It appears there wasn't time to diagnose the root cause yesterday which raises the question - why ask the customer to pay for new discs and pads without a diagnosis?

Looks like progress is being made - thanks for your support & I will update as this progresses next week.
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Re: i30 GD Rear Caliper Fault?
« Reply #9 : August 19, 2017, 12:08:53 »



They'd like to see the vehicle again next week for a full day with a loan vehicle provided. It appears there wasn't time to diagnose the root cause yesterday which raises the question - why ask the customer to pay for new discs and pads without a diagnosis?

.

Going for a ........ Double charge....... customer and warranty!

But just reading their comment then they should not of said what they said if they had not had time to diagnose the cause.

Make you wonder whether they actually bothered to diagnose and just said what they would have 'normally' expected from the wear shown....

Just hope they present the correct facts to hy so fingers crossed for correct outcome although that shouldn't be necessary.

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Re: i30 GD Rear Caliper Fault?
« Reply #10 : August 19, 2017, 17:06:31 »
The old squeaky wheel getting the oil syndrome. It's sad you have to "harp" sometimes to get the service you deserve.

Sounds promising, let's hope they follow through with a thorough diagnosis and permanent fix!  :undecided:
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Re: i30 GD Rear Caliper Fault?
« Reply #11 : August 28, 2017, 07:48:39 »
Update - the dealership had the vehicle for a full day. Both rear calipers were diagnosed as faulty and replaced under warranty along with rear discs and pads. View of the new rear assembly through the wheel:



If anyone wants to test this on their vehicle - when the brakes are warm/hot, simply allow the vehicle to roll to a stop without applying brakes. If you sense a slight jolt as it stops moving, have it investigated. During the course of my own research I came across this long thread relating to Hyundai brake problems - may be of use to someone here in the future perhaps:

:link: Hyundai Brake and Warranty Problems - Hyundai Forums : Hyundai Forum

I remain puzzled as to what actually caused this on an i30 that is under 25,000 miles and under three years old. Why only the rear ones? Why both and not just one?

Sincere thanks to you all for your reassurance and advice - very much appreciated. :goodjob:
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Re: i30 GD Rear Caliper Fault?
« Reply #12 : August 28, 2017, 08:25:48 »
Great news! Thanks for the update, link and photo. :goodjob:
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Re: i30 GD Rear Caliper Fault?
« Reply #13 : August 28, 2017, 18:15:16 »
Hi wbm00,
Good to hear that the problem reported 2 years ago has been diagnosed and repairs undertaken.
Persistence  paid off.  :happydance:
No doubt you'll do your checks again over the next few months just in case.
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Re: i30 GD Rear Caliper Fault?
« Reply #14 : August 28, 2017, 19:04:25 »
:link: Hyundai I remain puzzled as to what actually caused this on an i30 that is under 25,000 miles and under three years old. Why only the rear ones? Why both and not just one?

Sincere thanks to you all for your reassurance and advice - very much appreciated. :goodjob:

Great result  :goodjob2:
Thanks for coming back, we appreciate members feedback and can learn valuable lessons, given that we are trying to apply our practical experience ( or impractical guesswork  :whistler: ) to your descriptions.

One thing is clear to me, the underside of cars in the Northern hemisphere cop hell from snow ice and probably worse, pollution!
Currently, Im working on two Ozzie 2010 i30s that have done 100,000Km and 180,000 Km respectively. Underneath, they have little more than light road dust. No rust that breaks Northern springs, jams hubs and callipers etc . and has fuel tanks falling off the car.
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Re: i30 GD Rear Caliper Fault?
« Reply #15 : September 02, 2017, 18:32:35 »
Great that its resolved! You should paint the new calipers while there still clean metal! :)

The rear brakes are used a lot less, so the glide pins get less movement(both frequency and range) and are more prone to premature failiure under normal driving conditions. A good hard break every now and then to really activate the rear brakes and some new lube on the pins every year keeps them in good working order, this should be a annual service item... but ive never ever seen it on a service report.
Fronts always take the brunt of braking so they are kept well excersized.
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Re: i30 GD Rear Caliper Fault?
« Reply #16 : September 02, 2017, 18:54:20 »
Great outcome. Another win for collaboration and common sense. :victory:
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