i30 Owners Club
THE GARAGE (SERVICE, MAINTENANCE & REPAIR) => GENERAL => Topic started by: pidim on March 10, 2018, 23:59:55
-
So I’m about to have my car serviced for it’s 6th time (72m service) and the 6 years I have owned it, every service has only involved engine oil and filter with the odd fuel filter on one of them and an air filter on this upcoming service and tyre rotation. Everything else is a massive list of “inspect, inspect, inspect etc”. Do you think anyone has realistically ever done these inspections?
Given the number of cars each dealership churns over each day and the fact that most staff doing these services must be SO bored changing oil and their reluctance to look at anything out of the ordinary that gets asked of them to check making it easier to just come back with “no fault found” or something like that, which means you need to leave it overnight for them to just repeat the same message the next day.
You only have to read about the out-of-the-ordinary issues reported on these forums and the absolute consistency of basically rarely being able to get anything looked at properly without some serious cage rattling and several trips to a dealer by the time most issues ever gets sorted.
I have looked at taking my car to a local independent and have walked past a few of them in my local area and to be honest would never leave my car there to be even touched judging from the chaos of junk lying around, filthy premises, cars packed in (amazed no scrapes or damage is done to these). They have cheap prices for an oil changes, which is all the dealers do anyway but as soon as you mention log book service they jack up the price just to do the same work to be about $20 cheaper than the dealer just to stamp your book for doing exactly the same job. I have never had any “relationship” with my local independents as I have had company cars for over 25 years. This i30 is basically the first car I have ever purchased with my own folding stuff.
Not one dealer has ever come back to me for anything other than a TRY-ON job like a $99 cabin filter and brake fluid change request on a 2 year old car (the other HY) but nobody has even brought this up with my 6 year old i30 other than to tell me what my brake wear is (funny how I can get my brake pads to grow in thickness between my 3rd and 4th year service so I even doubt this information). Also, surely after the 6th year, the coolant needs to be changed and not just “inspect”?
SCEPTIC ALERT: Do they really even change the oil on every service?
-
What about brake fluid.
Thank should be included in 2nd, 4th, 6th......
So not done on your car?
-
I think cap price servicing is the cause for the love of INSPECT only,
I have notice a while back that the schedule in the owners manual (manufactures recommendations) is different to the AUS HY schedule services, eg manufacture replace pollen filter every 12mths, AUS HY inspect only. Until outside of cap price service then replace immediately.
Same with the brake fluid, INSPECT only never replace, and when the dealership are inspecting to you think they are reading the moisture level or just "yeah it's full"
-
I think cap price servicing is the cause for the love of INSPECT only,
I have notice a while back that the schedule in the owners manual (manufactures recommendations) is different to the AUS HY schedule services, eg manufacture replace pollen filter every 12mths, AUS HY inspect only. Until outside of cap price service then replace immediately.
Same with the brake fluid, INSPECT only never replace, and when the dealership are inspecting to you think they are reading the moisture level or just "yeah it's full"
I don’t think any reading is done. Just a quick glance (if at all) especially out of warranty.
-
Local Hy dealer tried to sting a friend of ours on Friday $97:00 + labour + gst for 2014 GD Cabin filter. Couldn't give firm price as unsure of amount of time required.
Reply :
"Your name is ?
Dirty is it ? ,
OK , thanks for letting me know I'll call into PEP'S auto parts on way home and get one for about $25:00, thanks again ". I'll make sure to ask for YOU when I pick car up " :rofl:
-
I'm sure there are some good dealer Service centres and staff around (we all know at least one) :whistler:
But I agree about the re-jigging of service components since the fixed price service came about (I'm sure all brands would be doing it) :disapp:
-
I'm sure there are some good dealer Service centres and staff around (we all know at least one) :whistler:
But I agree about the re-jigging of service components since the fixed price service came about (I'm sure all brands would be doing it) :disapp:
Yep. I can confirm Toyota does it (if you let them............. :victory:)
-
Does anyone have any feedback on NRMA service centres?
-
Probably only a franchisee who needs to cover costs and franchise %
-
Can't say I have ever replaced a cabin filter....
-
Based on the condition of coolant and brakefluid, HY had never changed them during first 5 years /55tkm on my car.
On the other hand one local mechanic fixed my previous car. He provided me even the receipts of all the parts he had bought. So I only paid for labour and the real price of the parts he had paid.
-
I dunno if this will work or not, but here goes:-
:link: Vehicle Health Check from Lookers ?KODA Manchester (https://video.citnow.com/vx9m7nJQyTc)
I had my car serviced on Friday last and whilst I sat drinking their coffee and noshing their bscuits I recieved this informing me that my car was all done and dusted and that all checks had been carried out and here's the video to prove it.
I was well impressed :goodjob: :goodjob: :goodjob: :goodjob:
-
^ that's a good service they offer, Asa :goodjob:
Our local VW dealer has been doing that on the lass's Up!, pre and post service.
-
^ that's a good service they offer, Asa :goodjob:
Our local VW dealer has been doing that on the lass's Up!, pre and post service.
They're really upping (PUN intended) their game and I am sure this sort of thing will become the norm to stop doubting Thomasses (of which I was definitly one)
-
Can't say I have ever replaced a cabin filter....
Have you pulled one out to check it?
Sometimes it's just , ...... filth!
-
Can't say I have ever replaced a cabin filter....
Have you pulled one out to check it?
Sometimes it's just , ...... filth!
MICK :disapp: IN shock!!
You expect us to actually, physically , do something ourselves. :Shocked:
Next it will be put tender pinkies under bonnet and check the fluid levels. Now that's filth! :whistler:
-
Can't say I have ever replaced a cabin filter....
Have you pulled one out to check it?
Sometimes it's just , ...... filth!
MICK :disapp: IN shock!!
You expect us to actually, physically , do something ourselves. :Shocked:
Next it will be put tender pinkies under bonnet and check the fluid levels. Now that's filth! :whistler:
:rofl: :rofl: :rofl:
-
Can't say I have ever replaced a cabin filter....
Have you pulled one out to check it?
Sometimes it's just , ...... filth!
Yep pulled them out, didn't look too bad, gave it a vacume just in case. From memory, pull out the Glovebox undo 2 or 3 screws job done. Hardly something that should involve a charge of labor on a part whose price you have inflated to three times the cost on the market.
Personally don't mind things being checked and replaced as needed. It is inefficient to change things that still work.
-
Can't say I have ever replaced a cabin filter....
Have you pulled one out to check it?
Sometimes it's just , ...... filth!
Yep pulled them out, didn't look too bad, gave it a vacume just in case. From memory, pull out the Glovebox undo 2 or 3 screws job done. Hardly something that should involve a charge of labor on a part whose price you have inflated to three times the cost on the market.
Personally don't mind things being checked and replaced as needed. It is inefficient to change things that still work.
Fair enough, horses for courses as they say.
Only pulled 2 out,
our GD at 6 months old, full of black crap - same crap i hosing off the car every couple of mornings when Anita was working at Canterbury. (Yes, it was Canterbury rd, yes it was in bedding, no it wasn't that :lol:) Had that replaced with 12 mth service as well.
The FD we bought Kate, posted pics somewhere, about 2 years old, yuck.
-
(funny how I can get my brake pads to grow in thickness between my 3rd and 4th year service so I even doubt this information).
Its definitely due to climate change. :goodjob2: True!
The floorboards in my house expand when it rains a lot.
-
Back on topic,
Servicing these days seems to be...
Would you like an oil treatment to get the krud out before we change the oil $15
We have a special on A/c treatment and disinfect $99
Some other dodgy add on $30
-
@beerman definitely agree. Instead of concentrating on the stuff that is important, they are only interested in bumping up the total price by $30, $99, something with some labour costs etc knowing full well that you cannot easily show whether it has been done or not.
-
So I’m about to have my car serviced for it’s 6th time (72m service) and the 6 years I have owned it, every service has only involved engine oil and filter with the odd fuel filter on one of them and an air filter on this upcoming service and tyre rotation. Everything else is a massive list of “inspect, inspect, inspect etc”. Do you think anyone has realistically ever done these inspections?
:rolleyes:
Whats wrong with getting your hands dirty? Do the work yourself !
-
So I’m about to have my car serviced for it’s 6th time (72m service) and the 6 years I have owned it, every service has only involved engine oil and filter with the odd fuel filter on one of them and an air filter on this upcoming service and tyre rotation. Everything else is a massive list of “inspect, inspect, inspect etc”. Do you think anyone has realistically ever done these inspections?
:rolleyes:
Whats wrong with getting your hands dirty? Do the work yourself !
You are either that way inclined or you are not. I do 90% of things myself to save a $. I don't like paying anyone to do something I can do myself. Yet, despite being brought up around garages and car dealerships I've never serviced my own car. (apart from the basics like checking and topping up oil, tyres and changing easy filters.) My dad was a mechanic as was my Stepdad at one stage and my older brother had an Auto electrical business for many years. Go figure! :crazy1:
It could be because I don't like getting my hands dirty (greasy) :undecided:
-
Changing oil isn't that hard, getting rid of it is. The time I would need to take to and from the tip to dump the oil makes it marginal in my mind. Plus when I am in a brick doing 110 km/h I would like to think that someone who knows what they are doing has looked over the brick to make sure it is safe. Paying someone $120 (I supply the parts) to do this once or twice a year seems reasonable to me.
I'm getting the 1500k service done today, wonder if they will wash my car......
-
Changing oil isn't that hard, getting rid of it is. The time I would need to take to and from the tip to dump the oil makes it marginal in my mind. Plus when I am in a brick doing 110 km/h I would like to think that someone who knows what they are doing has looked over the brick to make sure it is safe. Paying someone $120 (I supply the parts) to do this once or twice a year seems reasonable to me.
I'm getting the 1500k service done today, wonder if they will wash my car......
They should and would at my local dealer, but the quality of the wash varies considerably from fair to very poor.. :undecided:
-
So I'm guessing the foul black brake dust on the front wheels will remain for me to clean either way??
How hard is it to wash a car properly. I did a quick half hour job on the Kia before I sent it back to Right to Drive (I had done the inside the day before). It was clean to my standards (and about 1000% better than how I got it) they thought I was a superstar.... To do a crap job would have saved say 5 minutes.....Why bother?
-
So I'm guessing the foul black brake dust on the front wheels will remain for me to clean either way??
How hard is it to wash a car properly. I did a quick half hour job on the Kia before I sent it back to Right to Drive (I had done the inside the day before). It was clean to my standards (and about 1000% better than how I got it) they thought I was a superstar.... To do a crap job would have saved say 5 minutes.....Why bother?
Yep, the brake dust is usually what is left. About half of it anyway, which is probably worse than leaving it dirty. They missed a whole side once! :crazy1:
-
So I’m about to have my car serviced for it’s 6th time (72m service) and the 6 years I have owned it, every service has only involved engine oil and filter with the odd fuel filter on one of them and an air filter on this upcoming service and tyre rotation. Everything else is a massive list of “inspect, inspect, inspect etc”. Do you think anyone has realistically ever done these inspections?
:rolleyes:
Whats wrong with getting your hands dirty? Do the work yourself !
That’s all good and I have done this in the past but why should I have to? My real issue is that the car service industry is probably one of the shonkiest. It goes across independents right through to the major dealers and nobody has been able to create a business model that fixes the trust issues for consumers.
Some thought capped price services may have helped only to lead to cost cutting under serviced cars that are only “inspected” and very little work is done to earn their $250-$400 cap.
The industry is ripe for a disruptive business model that would bring back trust and integrity and shake up the industry.
-
So I’m about to have my car serviced for it’s 6th time (72m service) and the 6 years I have owned it, every service has only involved engine oil and filter with the odd fuel filter on one of them and an air filter on this upcoming service and tyre rotation. Everything else is a massive list of “inspect, inspect, inspect etc”. Do you think anyone has realistically ever done these inspections?
:rolleyes:
Whats wrong with getting your hands dirty? Do the work yourself !
That’s all good and I have done this in the past but why should I have to? My real issue is that the car service industry is probably one of the shonkiest. It goes across independents right through to the major dealers and nobody has been able to create a business model that fixes the trust issues for consumers.
Some thought capped price services may have helped only to lead to cost cutting under serviced cars that are only “inspected” and very little work is done to earn their $250-$400 cap.
The industry is ripe for a disruptive business model that would bring back trust and integrity and shake up the industry.
:Agoodpost: well said and valid comments! :goodjob:
-
"across independents right through to the major dealers "
In reality it is the other way round. The business model, so called, is a Dealership that sells cars at a slim profit margin, is then rewarded by the manufacturer for achieving sales volume, and as the dealer has warranty work / servicing directed to it so it can gouge the cars' owners.
The independents follow their lead. The disruptive model is to stop complaining and do the work yourself. Or do as Dazz does, lie down and enjoy the feeling. :cool:
Paying someone $120 (I supply the parts) to do this once or twice a year seems reasonable to me.
:Shocked: I must be stupid. Sorry, I thought you were complaining.
when I am in a brick doing 110 km/h I would like to think that someone who knows what they are doing has looked over the brick to make sure it is safe.
:Shocked: mate, I love fairy tales too, but, I want to know that someone who is competent has been examining my four wheel potential coffin. If you read the numerous experiences of our members, there is no way that you could be confident that anyone other than a year-one apprentice has been near your car.
-
Mate you have the skill to do the job more power to you. I unfortunately don't. I am one of those blokes who when doing mechanical things, things don't go right so often it costs more to 'fix' what I have stuffed up, than getting it done properly the first time. Thats ok, I have skills in other areas that offset this defficiency.
I have very few whinges about my mechanic he is a good bloke, and the (very) occasional stuff up has been fixed in quick time without argument. He is an honest bloke and I trust him. I have not whinged about him on here, infact you will find many posts where I have talked him up. The only thing he 'couldn't find' was a rattle in the CW. He did say that he could go looking for it, but it had the potential to cost $$$. So I left it (I did a fair bit of looking myself and couldn't find where it came from either). I do suspect this is a cause of some 'industrial deafness' within mechanics. Finding that 'rattle' is actually a lost ear ring that has worked its way somewhere it shouldn't and has accrued 4 hours of workshop time which is now chargable to the customer is a recipie for an argument when the client picks up the car (and the bill).
Hyundai on the other hand...have room for improvement. If I wasn't getting free servicing to 75k on the i40 I wouldn't use them. Though my most recent experience shows they might be improving.
-
Mate you have the skill to do the job more power to you. I unfortunately don't. I am one of those blokes who when doing mechanical things, things don't go right so often it costs more to 'fix' what I have stuffed up, than getting it done properly the first time. Thats ok, I have skills in other areas that offset this deficiency.
That is why I (and many others I suspect) don't do their own either..
I "helped" my brother at his auto electrical business for a day when I was about 18 y/o and despite my best efforts and a warning still managed to shear a bolt off when removing an alternator... :-[ :eek: :whistler: :spitty: :crazy1:
The crazy thing is I am quite capable working with timber and tiles and other products in DYI projects around the home!
-
I "helped" my brother at his auto electrical business for a day when I was about 18 y/o and despite my best efforts and a warning still managed to shear a bolt off when removing an alternator... :-[ :eek: :whistler: :spitty: :crazy1:
:D Don't feel bad, I have sheared plenty of bolts and have no skin left on my knuckles. It goes with the territory.
I have very few whinges about my mechanic he is a good bloke, and the (very) occasional stuff up has been fixed in quick time without argument. He is an honest bloke and I trust him. I have not whinged about him on here, ....
Hyundai on the other hand...have room for improvement. If I wasn't getting free servicing to 75k on the i40 I wouldn't use them. Though my most recent experience shows they might be improving.
That's great. This is the disruptive business plan that I am alluding to. Incidentally, the cheap in-experienced dealer work force, is common throughout the industry. I suspect even the high end marques too. A contact of mine is repairing the latest Merc transmissions. He is independent and the issue is beyond the dealership's ability..
-
I'd like to make a couple of points here.
Whilst I agree about dealerships, it's been my experience there are quite a number of reputable independents.
Firstly, if you have the time, many now have a waiting room with a view to the workshop, so you can see what is being done on your car.Totally independent workshops have to depend on word of mouth and/or referrals from satisfied customers. If they are no good, they'll soon be found out
.
If the independent is part of a chain, like Repco or Goodyear, they are generally governed by some pretty searching guidelines and more importantly, can offer a national warranty on their work, with recourse to the Umbrella company as a last resort.
However, having mentioned "chains", there are a couple around who push their outlets hard for "extras or add-ons".
I'm capable of doing log book servicing and simple repairs, but these days, having found Pelican Motors nearby, I'm happy to pay their reasonable prices.
When we first moved up here, i used them to do the rego inspections on our cars and was impressed with their facilities. I don't normally make recommendations to friends but a couple of years later I referred my brother in law there. He's been going there ever since and is quite happy with them.
Once I stopped working in Brisbane, i took both our cars there. Plus my daughter's.
We had one issue with my daughter's car (mechanic error) which did no damage but they did the next service for free and made no attempt to excuse what had happened. Just fully apologetic..
And one with my brother in law's car. Not their fault. One of those bad Ryco filters from a few years back.
Again, apologetic and next service free.
Nice to deal with, friendly and competent.
They are part of the Repco Authorised group, as are the Goodyear stores I worked with (although in their cases it's behind the scenes).
-
How about spark plugs? I would change them after 6 years.
-
Hi all, just circling back on this post. Car is currently being serviced and just got the little chat by dealer. They reckon I need the following on my 72 month (6yr) service - car has 70,000kms
1. Car Batttery tested at 62% state of charge, 65% Health and a CCA of 357 out 550. Reckons it needs replacing at $249. I would have thought at a 65% health status is not really a reason to change - said no.
2. Highly recommend a "BSA" Test for $35.00 to check alignment and brake caliper condition - I asked why I had to pay for them to check something.
3. Auto transmission - they reckon the oil is thick and recommend a change - cost $395.00. I said I'd leave it for now as I did not realise the trans needed servicing - at least this early on at 70k. Also asked how they knew it was "thick"
4. They recommend I do a fuel injection clean at $145. I said no.
TOTAL ADDITIONAL TRY-ONS: $824 in addition to the $350 Cap.
What do you guys reckon?
-
When is the last time transmission oil got changed? If it has never been changed, then I would get it changed. If I remember right, hy autotrans have 60 000km trans oil change interval.
-
When is the last time transmission oil got changed? If it has never been changed, then I would get it changed. If I remember right, hy autotrans have 60 000km trans oil change interval.
That was the only one I would consider if I had an auto of that age and mileage. No idea how that quoted price compares with a dedicated auto transmission place (may be worth a quick call to one for a quote as a comparison)
-
How did the dealer know if it was thick. Isn't it factory sealed?
-
How did the dealer know if it was thick. Isn't it factory sealed?
Do you not have a dip stick for it?
My only experience with autos is Toyota and they have a dipstick.
-
How did the dealer know if it was thick. Isn't it factory sealed?
Factory sealed simply means the factory filled the gearbox with oil before leaving the build factory, it still has fill and drain holes like all gearboxes which need oil replacing at some stage.
-
Hi all, just circling back on this post. Car is currently being serviced and just got the little chat by dealer. They reckon I need the following on my 72 month (6yr) service - car has 70,000kms
1. Car Batttery tested at 62% state of charge, 65% Health and a CCA of 357 out 550. Reckons it needs replacing at $249. I would have thought at a 65% health status is not really a reason to change - said no.
2. Highly recommend a "BSA" Test for $35.00 to check alignment and brake caliper condition - I asked why I had to pay for them to check something.
3. Auto transmission - they reckon the oil is thick and recommend a change - cost $395.00. I said I'd leave it for now as I did not realise the trans needed servicing - at least this early on at 70k. Also asked how they knew it was "thick"
4. They recommend I do a fuel injection clean at $145. I said no.
TOTAL ADDITIONAL TRY-ONS: $824 in addition to the $350 Cap.
What do you guys reckon?
Jumping in late. I reckon :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :fum:
-
How did the dealer know if it was thick. Isn't it factory sealed?
Factory sealed simply means the factory filled the gearbox with oil before leaving the build factory, it still has fill and drain holes like all gearboxes which need oil replacing at some stage.
Just checked my manual and states no service required unless it’s subject to hard driving conditions like taxi work or excessive heat and mountainous terrain in which case it’s done at 100k. Definitely a case of a try-on with over servicing at my 70k
However my main concern was how did they “know” the oil was thick unless the oil was drained if no dipstick.
-
How did the dealer know if it was thick. Isn't it factory sealed?
Factory sealed simply means the factory filled the gearbox with oil before leaving the build factory, it still has fill and drain holes like all gearboxes which need oil replacing at some stage.
Just checked my manual and states no service required unless it’s subject to hard driving conditions like taxi work or excessive heat and mountainous terrain in which case it’s done at 100k. Definitely a case of a try-on with over servicing at my 70k
However my main concern was how did they “know” the oil was thick unless the oil was drained if no dipstick.
Don't know. I'm a big fan of sooner is better than later. Do you think city driving, stop start etc is likely harsh conditions?
I don't know what spec is in these newer boxes but I could post up my favourite photo of 6 year old 41000K fluid from a FD and you'd be surprised how dark brown that was.
-
I would consider getting it done, but I wouldn't get Hyundai to do it. From my last inquiry with them they just drop the fluid and replace it.
Edit, just saw warranty was gone. I would get it done but not by Hyundai.
-
I would consider getting it done, but I wouldn't get Hyundai to do it. From my last inquiry with them they just drop the fluid and replace it.
Edit, just saw warranty was gone. I would get it done but not by Hyundai.
What else needs to be done other than drop and replace? What should this work cost?
-
Droping the fluid out leaves a fair amount of old fluid in the torque converter (I think, Im sure the more technically able will correct me if I am wrong). The new fluid mixes with the old.....
A flush drops the fluid out, and then flushes the rest of the transmission with new fluid to push out the old stuff, thus ensuring that the fluid is all new.
If your going to get it done, a flush is the go.
Can't remember how much it cost off the top of my head though.....
-
Had the excel's auto box flushed several months ago by a local transmission specialist, 12 litres of fluid was used and was $150.