Apple carplay playback clicking noise.

CraigB · **Reply #30: June 30, 2018, 12:29:36**

Quote from: aanastasiou4 on June 30, 2018, 08:04:47

@CraigB Do you have any news yet about the problem?

Not as yet, another apple tech (Andrew) contacted me yesterday to ask if I could re-upload my videos to them as apparently the first lot were corrupted, I'm expecting Chris to touch base with me on Monday and tell me the videos are still corrupted

I'm guessing their Apple based extraction software isn't compatible with Windows zip files, or the Apple Support "Gigafiles" upload site is a piece of crap

aanastasiou4 · **Reply #31: June 30, 2018, 17:41:49**

Hahaha, Trying to solve one problem and another comes up. Perfect!

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Dazzler · **Reply #32: June 30, 2018, 23:18:33**

Quote from: aanastasiou4 on June 30, 2018, 17:41:49

Hahaha, Trying to solve one problem and another comes up. Perfect!

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CraigB · **Reply #33: July 05, 2018, 12:48:19**

Our helpful support tech Chris is off sick at the moment so a different person ( Shari Scholes Miller ) calls me this morning and wants to know what testing we've done and what devices were used and which software was being run and have you uploaded any videos of the problem to Apple

told her to go back and read all information already supplied to Chris which Andrew (another tech) had no problem familiarising himself with before calling me, how do some of these people get jobs when they're so fxxxing stupid

Her answer for our issue was to wait and see if the problem still shows up in the next software update and if apparent then contact them to report

I'm currently writing a report to Chris to report what a waste of space this idiot Shari has been and they should be ashamed to have someone like her representing their tech support who basically just fob's people off because she obviously cant be bothered

aanastasiou4 · **Reply #34: July 05, 2018, 14:24:57**

Really now? That is a solution which even my 12 year old brother can suggest. It is unacceptable!

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CraigB · **Reply #35: July 05, 2018, 15:31:35**

Quote from: aanastasiou4 on July 05, 2018, 14:24:57

Really now? That is a solution which even my 12 year old brother can suggest. It is unacceptable!

Don't worry, she's just a temp in the middle expected to take up the slack when real help is unavailable, my complaint to senior staff about her lack of competency to familiarise herself with the subject prior to contacting me, then to go on and say "oh! if it happens again please report it to us" WTF

we wont be dealing with her again

aanastasiou4 · **Reply #36: July 05, 2018, 18:42:24**

Thank God! We are paying a good amount of money to Apple to be treated like this by a support assistant!

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aanastasiou4 · **Reply #37: July 15, 2018, 10:07:48**

@CraigB hello! Do we have any further progress on the case?

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CraigB · **Reply #38: July 15, 2018, 10:29:46**

@aanastasiou4 I forwarded an email to Shari on the 11th explaining my disappointment with them/her and to inform them there was no change in the latest update, she contacted me via phone the following day and she'll present the information to the support engineers again

Shari is now handling the case as Chris is very ill ( could be terminal

)

I made it quite clear that their support effort was lacking and that a couple of amateurs have been able to diagnose and compile all this information for them yet their engineers don't seem to have a clue...hopefully that encourages her to push a bit harder on these engineers

aanastasiou4 · **Reply #39: July 16, 2018, 03:12:22**

I feel very sorry for Chris but frustrated at the same time since they don’t seem to pay any attention to our problem!

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CraigB · **Reply #40: July 18, 2018, 13:59:00**

I had to do a trip over to our local Apple Store today to get a video uploaded to Shari (support) that I'd made of the head unit doing the clicking sound, for some reason their giga upload site kept failing to accept the larger video from my computer with numerus attempts of different browsers, their engineers refused to progress any further until they had received video evidence of the problem

after this I explained that the noise is barely noticeable in the recording and they would get much better results getting off their arses from behind some desk and do some actual practical testing themselves

Also mentioned that if they fail to hear the noise/static in music it is much more noticeable having Siri read back received phone messages via carplay

aanastasiou4 · **Reply #41: July 20, 2018, 14:37:17**

The best way is for them to have a person sit in the car and experience the problem themselves! Its like having a mechanical problem with the car. The mechanic will test the car in real time and identify the problem!

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CraigB · **Reply #42: July 20, 2018, 15:36:33**

There doesn't seem to be anyone else who has complained of this issue except for the two of us on this forum, whether it's only related to Hyundai head units across the board or specifically our unit model or other brands we don't know as no one else has reported it and it might be difficult for Apple to obtain the exact model we have that is showing the issue.

I did offer for Apple to send a tech out and test my car in person but they don't provide that option

aanastasiou4 · **Reply #43: July 20, 2018, 17:29:13**

I agree but since older iOS versions don’t show the issue it means that its their fault!

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CraigB · **Reply #44: July 20, 2018, 17:52:33**

Quote from: aanastasiou4 on July 20, 2018, 17:29:13

I agree but since older iOS versions don’t show the issue it means that its their fault!

I agree and so do Apple though chances of them verifying the problem due to lack of other instances is going to be very slim.

aanastasiou4 · **Reply #45: July 21, 2018, 00:56:28**

I don’t know if its just me, but I think that the problem exists only when the unit is retrofitted.

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CraigB · **Reply #46: July 21, 2018, 05:33:57**

Quote from: aanastasiou4 on July 21, 2018, 00:56:28

I don’t know if its just me, but I think that the problem exists only when the unit is retrofitted.

If it is only due to a retrofit issue then you can guarantee they won’t fix ( that’s why the retrofit has not been mentioned

) though I don’t think that is the problem or else there would still be issues in iPod format.

aanastasiou4 · **Reply #47: July 21, 2018, 07:52:26**

Yes, the odd thing is that on iPod mode it works perfectly.

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CraigB · **Reply #48: September 15, 2018, 08:15:01**

Hopefully our crackling issue is fixed in next weeks iOS12 update

the 11.4 update was supposed to fix it but didn't

I've also noticed hundreds of reports ( google Apple Car Play crackling ) on numerous websites like Reddit - Whirlpool and Apple discussion threads

Crackle and Pop using CarPlay - Apple Community now reporting the problem with factory and 3rd party units in multiple vehicle brands which gives us much more evidence to back our claims, I've asked Shari for a response on the matter though not heard anything yet.

CraigB · **Reply #49: September 19, 2018, 07:27:01**

I had a reply from Shari this morning saying " please be assured our engineers work hard to provide the best possible experience "

My reply stated that she didn't even answer my question as to whether they had fixed the problem in iOS12, adding to that reply I also mentioned that I've just tested the new iOS12 update and the problem is definitely not fixed

Dazzler · **Reply #50: September 19, 2018, 11:46:09**

Quote from: CraigB on September 19, 2018, 07:27:01

I had a reply from Shari this morning saying " please be assured or engineers work hard to provide the best possible experience "

That's called lip service (not the kind I enjoy either)

aanastasiou4 · **Reply #51: September 20, 2018, 18:09:52**

Hello again! Just checked this morning and I was so disappointed that they haven’t fixed it in iOS 12. I was really been waiting for the fix in this update!

CraigB · **Reply #52: September 20, 2018, 18:18:14**

Quote from: aanastasiou4 on September 20, 2018, 18:09:52

Hello again! Just checked this morning and I was so disappointed that they haven’t fixed it in iOS 12. I was really been waiting for the fix in this update!

Must be your turn to open a support ticket with Apple, I've had enough of dealing with them

aanastasiou4 · **Reply #53: September 21, 2018, 08:23:12**

You are right! I am calling them today hoping that they will fix it sooner.

CraigB · **Reply #54: September 21, 2018, 10:03:35**

Quote from: aanastasiou4 on September 21, 2018, 08:23:12

You are right! I am calling them today hoping that they will fix it sooner.

Very good, tell them to google Apple Car Play clicking noise and they'll find many hits on the web, you can also mention Shari Miller as one of the technical support team reporting to engineers, hopefully the can put their heads together and make one complete brain between them

aanastasiou4 · **Reply #55: September 21, 2018, 10:49:18**

Quote from: CraigB on September 21, 2018, 10:03:35

Quote from: aanastasiou4 on September 21, 2018, 08:23:12
You are right! I am calling them today hoping that they will fix it sooner.
Very good, tell them to google Apple Car Play clicking noise and they'll find many hits on the web, you can also mention Shari Miller as one of the technical support team reporting to engineers, hopefully the can put their heads together and make one complete brain between them

Hahahaha okay thank you very much!!!

CraigB · **Reply #56: October 09, 2018, 06:53:11**

Installed the iOS 12.0.1 update this morning and the static noise problem still hasn't been fixed

though the Bluetooth connection problem was rectified for those who experienced problems there.