18 mths, 72000kms and in need of a new transmission

Dazzler · **Reply #30: November 02, 2011, 21:47:55**

Great thread... It continues to generate interesting comments .. cheers Elleb

beerman · **Reply #31: November 02, 2011, 23:11:07**

Quote from: ElleB on November 02, 2011, 17:57:54

Hi Mell and all.....couldn't sleep and came to check the forum and "create some tiredness" !!! ( Not that the forum is boring, anything but!!!)

Great to see the support that you have been given, it speaks measures for the calibre of the forum members.

Just one thing that can be added to the extensive information that you have, and I note that someone mentioned the NRMA legal department, but in the past I have also found that the mention of the Dept of Fair Trading also can have a positive effect if "negotiations" have stalled or if your looking for an unbiased interpretation of the "terms and conditions" etc. Might be worth a call if you have the time....

Also, we drive a CW auto, have about 60,000 km on the clock, mostly non urban driving, that does involve some "ups and down" ( Hawkesbury Area ) and recently my wife has commented on the "lag" when reverse is selected, before it actually engages. Given this thread I will time it and see what gives.
We have had none of the other symptoms that you described, but maybe the "lag" could be the start of something.....I also use Blacktown Hyundai.

Anyone else aware of a "lag"..... is it normal or not?

Keep up the good work everyone!!!

Mmmmm, 4.55am Back to bed!!!!

Elle, no amount of lag is normal, it is usually evident in high km autos (that have not beem reconditioned) and it suggests the transmission should be looked at (at best or replaced at worst). Any used vehicle report that I have read has suggested any lag in the transmission is a problem and will cost coin (in your case Hyundai's coin)

As I said previously the RACQ used vehicle report suggested there may be a problem with the valves in the transmission sticking, perhaps this is the cause?

Either way, I would be getting Hyundai to run a check.

Now I'm really worried.....

2i30s · **Reply #32: November 03, 2011, 00:33:31**

the lag must only be in the crdi transmission,the wife's cw has no lag in the auto trans.

[2.0 petrol]

beerman · **Reply #33: November 03, 2011, 03:22:03**

My CRDI trans has no lag either.

Phil №❶ · **Reply #34: November 03, 2011, 06:21:52**

Lune · **Reply #35: November 03, 2011, 09:42:59**

"lag" when selecting reverse is exactly what i experienced before having my autos valve body replaced under warranty. Get it looked at ASAP, as in the week between when the fault was diagnosed and the replacement part arrived the problem got worse very rapidly. Free-Revving instead of down shifting when going to overtake, and on one occasion going FORWARDS instead of backwards when i had selected reverse to leave for work. It should be very easy to replicate to show the service techs, and do not let them fob you off.

constipated · **Reply #36: November 03, 2011, 10:11:31**

Not being smug but glad to have and be able to drive a manual after hearing all this.

beerman · **Reply #37: November 03, 2011, 10:31:17**

Quote from: constipated on November 03, 2011, 10:11:31

Not being smug but glad to have and be able to drive a manual after hearing all this.

Can drive a manual, choose not to. Let a machine do it. I'm sure if we look hard enough there would be a couple of clutches that didn't quite go as Mr Hyundai envisaged...

Lakes · **Reply #38: November 03, 2011, 18:42:33**

Mel, very sorry to hear about your bad luck.
I also have had troubles with auto trans, i think Hi Torque motors put more stress on the trans, i think you need to have the trans fluid changed about every 20,000k or have a large trans cooler fitted. you said they said the trans fluid was burnt, this indicates overheating of the trans. thats a common problem on most auto trans if they pull weight or have a high torque motor. so a large trans cooler is what you need after having trans rebuilt. i can't see a problem with a rebuilt trans, if it is done properly and garanteed. as its not the compleat trans that has failed , just the parts inside. i found in the past with different makes. an exchange trans built by a top trans specialist, often works better than new. but after this, if i was you i would ask who rebuilt the trans, then go to that company and ask how often the trans needs to be serviced & if they think it needs a trans cooler if it does not have one now. as auto trans is a specilised trade. car dealer don't employ experts. this is why i stick to a manual trans myself.

Lakes · **Reply #39: November 03, 2011, 18:51:30**

i've had many auto trans wear out over the years & found the fix or rather the problem is heat, if they get too hot from carrying loads ( eather load from heavy weight or load from hard excelleration ) they need to have the trans fluid changed every 20,000k or a trans cooler fitted. i've never looked at a Hyundai auto Trans but most factory trans just have the fluid cooled by runing a hy-pressure hose through bottom or engine radiator. i prefer a large stand alone cooler.
slow engagement of reverse is an early sign ( or might be too late )

Mel · **Reply #40: November 04, 2011, 05:27:02**

ok car is booked in for Monday to get the exchange transmission. I have had no luck in being able to get a new replacement but am hoping that the transmission specialist that they send them to in Melbourne has rebuilt it better than before.
After several calls to the dealer (think he was getting sick of me) he told me that I would be waiting about 4 weeks to get my replacement transmission. I told him that wouldnt do and I would not drive my car for another 4 weeks (potentially almost 4000km) knowing that it was faulty. I told him that he would have to find me another car to drive and he replied that just wasnt going to happen. He then told me that they did have another I30 diesel in the workshop at the moment that was waiting for an exchange transmission that had just shown up. He said it was a fleet car so they could possible wait another 4 weeks before getting it back. He rang the owner of the other car and they were willing to wait (thankyou other owner not thankyou Hyundai). I pointed out that obviously there is an issue with the transmission if they have another in there at this very moment waiting to be fixed plus mine and the dealership in Young said they had done 2 other (not sure over what time frame). Also no luck with the loan car I am up for paying for one of their hire cars for the day if I want to drive something... (last time I will ever use Heartland Hyundai and i will be email the dealer principal and Hyundai to let them know why)
My advice for those that are noticing lag get it looked at and suggest the valve body might need replacing (when i first rang my dealer they suggested that it might be the valve as that has been an issue) before it gets too far. I guess i first noticed the lag at about 45000kms and mentioned it at the service. By 60000 I had had my first "malfunction warning" light that the computer could not find the fault for (so therefore it had corrected itself according to service dept) at 60000km i complained again and they said they couldnt feel the lag (by this stage i think it was over a good 10sec for reverse to engage) and now at 73000 I need a new transmission....

Doggie 1 · **Reply #41: November 04, 2011, 08:19:18**

Good luck with it Mel - I'm sure it will all work out for you but I agree with you re the dealership. Not good enough.
They should have a demo there for you to use as a valued customer & to help ensure your future custom which is for their benefit as well as yours.
Their mistake, their loss IMO.
From my inquiries, there are some dealerships that would rebuild your own, but as you say you would then be without your car for longer unless they had decent customer service and offered you a free loan car.
Dave

Dazzler · **Reply #42: November 04, 2011, 08:25:24**

Quote from: Mel on November 04, 2011, 05:27:02

(last time I will ever use Heartland Hyundai and i will be email the dealer principal and Hyundai to let them know why)

That's the way Mel.. and hopefully that might result in a loan car too (not that you should have to resort to such things...)

2i30s · **Reply #43: November 04, 2011, 13:32:22**

try giving the dealership an invoice for lost income when you pick up your car,its a legal binding document.

let them know where they stand.

ElleB · **Reply #44: November 04, 2011, 19:16:22**

Hi Mel, keep up the fight.....I will be taking mine to Heartland in Blacktown, for 2 reasons:

1. It is by far the closest to the Hawkesbury area, but still 40 Km from where I live.
2. If they have your car, the fleet car that you mentioned, and now mine, then I figure we have "power" in numbers. This might be beneficial....time will tell.

We had the names of the "Big wigs" listed on this forum in the last few days, there was also mention of the guy who was following up the issue with Druggist's headlight blows...... so we have some good leads.
Also, I do work for Hyundai, ( well the old Hyundai), in fact there are a number of crystal awards at the Blacktown franchise, that I made, back when they were Cumberland Hyundai, so I may still have some contacts within the Organisation.

Seems that when they get "gobbled up" by other investors, who paid big big big bucks for the rights, then things change from what was a friendly and helpful dealership. They have some of the same staff, but different MO's by the look of it, as instructed from on high.

I dont have a 10 second lag... ( that figure alone scares me), but it is increasing according to my wife who is the daily driver. I have no warning lights and do have a OBD reader,so I can see what is happening should one come on.. I will check all that this morning, when cold and when hot...see if there is any difference, time it etc. I quizzed the missus and she said that up hills it seemed to not change down as easily and not perform as it did.
I have a close friend who also has the same model as ours, bought at the same time, who I will be visiting tonight, so will try their car and see how it compares to mine in reverse response etc...

Suffice to say, I will keep you all posted, it might be mid week before I can get the car there, but it will happen.
Did you call the NRMA and get any assistance, given your circumstances ?
Once I have lodged my complaint with the dealership, I will call the Dept of Fair trading ( or whatever it is called this month)

and see what they advise.
If ours needs to go in for an extended "holiday", then we are in the same boat as you ( up the creek so as to speak), as my wife works, 50 Km up towards Singleton and there ain't no buses, trains, helicopters....no nothin, other that a car or Captain Thunderbolts horse to get her there!!!!

More as it comes to light , speaking of which, the sun is just rising....beautiful!!!

My gut feeling is that we might be uncovering an Achilles heal and , like the headlight issue, some are running for cover or putting their head in the sand, so this is where the "honcho's " from the Hyundai itself may come into play....

Thanks again to all contributors....

Cheers

Elle B

Dazzler · **Reply #45: November 04, 2011, 21:31:58**

Strength in numbers helps everybody.. Sounds good ElleB

ithurtydeesl · **Reply #46: November 06, 2011, 05:02:00**

A reconditioned transmission is NOT going to be all new parts in an old case. What you will get is an old transmission with the part that caused the fault in it fixed, NOTHING ELSE. So if your "Reco Transmission" had 50,000km on it when a part in it failed only the failed part will be replaced...
Oh and it'll have a nice coat of paint on it to make it look good....

Surferdude · **Reply #47: November 06, 2011, 05:06:38**

Quote from: ithurtydeesl on November 06, 2011, 05:02:00

A reconditioned transmission is NOT going to be all new parts in an old case. What you will get is an old transmission with the part that caused the fault in it fixed, NOTHING ELSE. So if your "Reco Transmission" had 50,000km on it when a part in it failed only the failed part will be replaced...
Oh and it'll have a nice coat of paint on it to make it look good....

That's interesting. I don't profess to know a whole lot about auto transmissions, but I have had a bit to to with places that recondition them though. They would replace any broken parts, all bearings, seals etc and clean all gear shafts, inspect for wear and reassemble. I've never seen one painted either - reconditioned OR new. Just a clean outer casing.

beerman · **Reply #48: November 06, 2011, 14:30:53**

Because I like legal stuff,

Here is some more.....and no mention of a nice coat of paint, guess you get that for free.....

Australian Standards AS3564.1 and AS3564.3-1988/90 For the Reconditioning of Automatic Tranmissions

Terminology.

The word 'reconditioned' and its synonyms (e.g. 'rebuilt' and 'overhauled') shall mean that subsequent to the last use of that transmission in a vehicle, the following work has been affected on the unit:

All internal and external parts, including case and housing, have been dismantled, cleaned and inspected.
The torque converter or fluid coupling has been split, cleaned and inspected.
The valve body has been dismantled, cleaned and inspected.
All the following have been replaced by new parts:
(a) Lined friction plates (clutches).
(b) Internal and external seals.
(c) All sealing rings used in rotating applications.
(d) Gaskets.
(e) Disposable organic media, paper type, and non-serviceable filters.
(f) Vacuum Hoses.
All impaired, defective, or worn parts have been restored or replaced by new, reconditioned, or unimpaired parts, all measuring and adjusting of such parts having been adequately performed to manufacturer's specifications.
For transaxles, pinions and side gear bearings have been preloaded to the manufacturer's specification.
Where present, vacuum modulator and all internal electrical and electronic components and those fitted directly to the transmission have been tested to function to manufacturer's specifications.
Make and model of transmission and the date of transaction have been recorded.

Phil №❶ · **Reply #49: November 06, 2011, 21:00:50**

All you have to do is find someone that complies with -

Australian Standards AS3564.1 and AS3564.3-1988/90

I wonder if you'd get a blank stare from the Hyundai service manager if you asked,,,, I bet you would from some dealerships.

Surferdude · **Reply #50: November 07, 2011, 00:17:26**

Excellent stuff beerman. And a great find.
Hopefully Mel can find a website which duplicates that information and take it with her to the dealer.

beerman · **Reply #51: November 07, 2011, 04:00:54**

Believe it or not it was fairly hard to find, without paying for the document, luckily one of the auto transmission places had it on line, so through the magic of cut and paste, here it is.

I would be shocked if Hyundai didn't comply with the Australian standard, but would be fun to get the dealer on the spot with it, seeking conformation on the paperwork that it was done in compliance with the standard. It is fun to watch dealers squirm.

rustynutz · **Reply #52: November 07, 2011, 06:48:14**

I've made it into a PDF and uploaded it if anyone wants a copy....

Dazzler · **Reply #53: November 07, 2011, 06:56:16**

You're a champ Rusty.. I don't care what anyone else says..

Mel · **Reply #54: November 07, 2011, 07:57:40**

well I have my car back and it feels wonderful. It is only driving it home that I have realised how bad the transmission had become. I now have to carefully put it in gear where before it was sliding really easy (I just put it down to wear over time not thinking that it was all connected to the problem- spoken as a true not mechanical person) and how smooth the gears change when driving.. well the fact that you don't feel them changing is more the case.

I have asked for the report on my transmission when it comes back from the transmission specialist in Melbourne. They will be able to tell me what parts were replaced in my transmission by the warranty report once it is closed. They have estimated that this will take about 3 to 4 weeks. I asked this morning if this was a common problem and their come back was its too common. I asked if it was always a problem with the diesel and they said no both diesel and petrol. I asked was it always the same problem and they said they weren't sure as they never fix them so they dont know what was wrong with them (I would have hoped that they would have wanted to find out what the issue was so they can look for warning signs when servicing the vehicle, or perhaps they do know and just dont want it to be public knowledge)

So now time will tell how long this exchange transmission will last (for me needs only to be another 18 months) but I definitely know the signs of it starting to wear just feeling the difference driving the car the short distance home today

Surferdude · **Reply #55: November 07, 2011, 08:00:55**

Good news Mel.
Hope you can keep us posted of the report in due course.

rustynutz · **Reply #56: November 07, 2011, 08:15:30**

Great news, Mel......well, for you anyhow....

I betchya there will be a few concerned auto owners out there once they read this....

Phil №❶ · **Reply #57: November 07, 2011, 08:24:52**

Yeah me, 2X

Mel · **Reply #58: November 07, 2011, 08:34:24**

sorry to be the bearer of bad news.... My advice is to just watch the transmission closely and keep in mind that I am in and out of my car at least 12 times a day so and doing about 1000kms a week so perhaps it was just bad luck for me.. just remember not many others have had problems with theirs (well not on this forum) so I am hoping I just got a dud one...

Dazzler · **Reply #59: November 07, 2011, 08:53:03**

Yes, like the others said.. Great news for you

and thanks for the excellent communications during this saga

Now just because your transmission is fixed don't become a stranger..