[Shambles]

But there is a time frame if you look at the schedule she posted, 45000km's or 36 months/3 years...which ever occurs first

I can't see where it says 36 months.

[Wingerdave]

Somebody is telling fibs..... But, Judy's maintenance book does clearly state 40,000 km, without a time frame.

It is not up to the consumer to interprate what Hyundai mean, or to contact them asking if maybe they've changed the conditions recently.

If it says 40,000km and the car has done less, then Hyundai should cover it, not refer to conditions that aren't mentioned in the only written information readily available for the consumer.

Just my take on it.

I think if you look closely somewhere in the book you'll propably find something like "due to changes without notice"

And how would the average Joe (or in this case, Judy) recieve notice of these "changes" without notice? Quite a Catch 22 isn't it.....

[CraigB]

But there is a time frame if you look at the schedule she posted, 45000km's or 36 months/3 years...which ever occurs first

I can't see where it says 36 months.

Sorry! I got the lines mixed up on the schedule and was reading the air filter replacement interval

After checking my own maintenance schedule my book say's 60,000kms or 48 months.

[Asterix]

Somebody is telling fibs..... But, Judy's maintenance book does clearly state 40,000 km, without a time frame.

It is not up to the consumer to interprate what Hyundai mean, or to contact them asking if maybe they've changed the conditions recently.

If it says 40,000km and the car has done less, then Hyundai should cover it, not refer to conditions that aren't mentioned in the only written information readily available for the consumer.

Just my take on it.

I think if you look closely somewhere in the book you'll propably find something like "due to changes without notice"

And how would the average Joe (or in this case, Judy) recieve notice of these "changes" without notice? Quite a Catch 22 isn't it.....

She wont, unless she takes her car to be serviced at a Hy dealer or an indy that makes sure to use updated service schedule and not just look in the service book. It's not just Hy doing that....

[JUDY]

Hi All.

When my car was fixed the mechanic (reputable) did a compression test and no problem with no3 or any others.  Just a broken spark plug.  Didn't take my preferred mechanic a long time to figure that out....well not as long as it did for Lilydale Hyundai to produce their report.  it's a mystery to me why my car hasn't completely curled up it's toes given that it hasn't had anything other than a service with new plugs and a compression test done???

[Dazzler]

Hi All.

When my car was fixed the mechanic (reputable) did a compression test and no problem with no3 or any others.  Just a broken spark plug.  Didn't take my preferred mechanic a long time to figure that out....well not as long as it did for Lilydale Hyundai to produce their report.  it's a mystery to me why my car hasn't completely curled up it's toes given that it hasn't had anything other than a service with new plugs and a compression test done???

Great news Judy! So the fix only cost you a service with new plugs + the towing and exploration costs at Lilydale? 

[JUDY]

Yes Dazzler.  Car all fixed for $99.  My main gripe with Lilydale Hyundai is that I felt they saw it as an opportunity to exploit and profit from my misfortune with the spark plugs not being changed and I still feel that the broken spark plug is bizarre.  I was just talking with my husband about it and he pointed out that the broken plug was in 3 and not in 4 as I think Hyundai stated in their response.  This further points to either ineptitude or complete fabrication of their response.  Poor, Poor, Poor customer service.  Best business models have at their heart that you shouldn't treat your customers with contempt and lack of respect.  Also don't think that the general public will believe any load of crap you try to tell them.  Lilydale and also Nunawading Hyundai (jointly owned) should view their reviews online because I believe bad reviews speak greater volumes than the occasional good one.
If wrong on any of the above I stand corrected?

[JUDY]

Just wanted to add.  I have no idea what RACV Report they are talking about because my car was towed in by a private mechanic?????

[Johnno]

great news Judy, you should march back into them and tell them your findings and see what they have to say

[Asterix]

Thanks for the feedback, Judy. Good to hear you could get the car repaired at so low cost, but I do understand your frustration about Lilydale. Something doesn't add up here.

[Wingerdave]

Fantastic result, Judy. 

[tohis]

Hi Judy, good to hear your car is okay now. My workmate wasn't so lucky with his Ford Focus few years ago. He just changed new spark plugs to it, and the next day he noticed some nasty pinging sound coming from the engine. It turned out that the side electrode from one of the old spark plugs was missing, probably broken when changing them and went unnoticed until it was too late.

Inspecting the cylinders by an endoscope revealed lots of damage inside one of cylinders. With modern engines that means the whole block is ruined, because you can't bore the cylinders and rebuild with oversize pistons like in the good old days. He then found a replacement engine for it from a scrap yard.

[crayman]

Judy the report mentioned a leak down test done on No4 and concluded air was leaking via No3.
Nothing more, so an inconclusive test.
The whole idea of leak down testing is to isolate a problem whether it be head gasket, leaking inlet or exhaust valves or blow-by.
To me their test was a waste of time as it proved nothing.
If your car had done the head basket, you would certainly know by now.
Leaky valves, can't comment as the test didn't give results, same for rings etc.
As for the whole sorry sage, I'd try to move on and forget it.
Car is out of warranty now and you seem to have found a reliable workshop for future servicing, so happy motoring.
(on NGK plugs)

[Dazzler]

Thanks for the clarification Judy. 

[How I Roll]

I've seen this on 2 veloster turbos, poor fuel quality causing detonation and premature fatigue of the earth on theend of the plug. 1 was luckey the other one punched a hole in the exhaust valve, surprisinglytheturbo was okay.

[Dazzler]

Thanks, interesting. ..

[ibrokeit]

I've seen this on 2 veloster turbos, poor fuel quality causing detonation and premature fatigue of the earth on theend of the plug. 1 was luckey the other one punched a hole in the exhaust valve, surprisinglytheturbo was okay.

Sounds like your in the industry.  Independent service center/garage?

[How I Roll]

Probationary Hyundai master tech.

[eye30]

Probationary Hyundai master tech.

Do you know or aware of Tim?

[How I Roll]

No, sorry. If a name or acronym?

[Shambles]

No, sorry. If a name or acronym?

It's an acronym.

The International Mastertech

[eye30]

No, sorry. If a name or acronym?

AKA cruiserfied on here

Here is write up on him:

My writeup on GoAuto news

[How I Roll]

Ahh, i have seen alot of his posts. I pop in here occasionally.

[ibrokeit]

Probationary Hyundai master tech.

Nice.

[How I Roll]

Very impressive, i am really only at the start of my career, trained in Queensland.

[cruiserfied]

Ahh, i have seen alot of his posts. I pop in here occasionally.

And now you've seen one more 

[How I Roll]