Post by: Fireescape on March 24, 2017, 13:00:08
I have a few questions about the car and have had a look through the forum looking for an answer, but haven't found what I'm looking for so I'm hoping you guys might be able to help.
First up I've noticed the steering issue mentioned in other threads on here. The car is very difficult to keep in a straight line, especially at Hwy speeds. There seems to be a big dead spot at dead centre that allows the wheels to wander, you can actually feel the stepper motors loading up the steering wheel as you attempt to correct the cars direction, continuely chopping at the wheel to do so. The question is... is this an issue that Hyundai admit exists, something I can go to the dealer with, taking into account this is a brand new car for me, and say "I've got that issue with the steering" and they'll know what I'm talking about? or will I have to "prove" there's a problem, and is the fix a software or a hardware change?
The other issue is with the head unit. My car has the GPS unit with a Australia Map thats version is 2011.Q3 . The previous owner had a full service history but the servicing wasn't done by Hyundai, so I'm not sure if the maps were ever updated since 2012. I asked about this at the local Hyundai dealer and they told me that they can update the map version but not with a recent map because the new maps aren't compatible with my head unit. Does this sound right and if so what version of the Australian map should I be after for a late 2012 built car?
Hopefully these questions are not too much of a problem to answer, I'd just like some ammo to take to the dealer when I take the car in on Monday morning. I'd like to be able to get any warranty issues sorted before the warranty runs out in November. Cheers
Post by: The Gonz on March 24, 2017, 13:15:55
Hopefully @Doggie 1 will be along shortly to hook you up with his own steering adventure you can use to wave in front of Hy's noses. As for map update, I'm guessing quite a few will be able to let you know the latest available for yours, and around the forum you'll find some innovative aftermarket options if you're keen on trying it. :goodjob:
Post by: Dazzler on March 24, 2017, 20:48:15
Very succinct first post! Plenty of info there to enable us to help you. Yes, as Gonz says, Dave is probably the best one to explain his steering woes. Hopefully others will also give some input. Is it pulling to one side in particular or just wandering randomly?
We don't have GPS in our current i30 but even if you could get yours updated inbuilt GPS are usually still hopelessly out of date in most brands. If you find there is a way to update it, don't pay any money unless you can establish that the update is no more than a few months old. I recently got conned into an update for my Holden ($126) which made bu**er all difference in my local area.
Post by: Fireescape on March 24, 2017, 22:46:15
Post by: nzenigma on March 25, 2017, 00:23:50
You have made an excellent choice with the diesel manual.
Unfortunately, it sounds like the power steer module ( on the column ) is failing at high speed and then over correcting. If so , the whole column with EPS etc needs to be replaced.
Modified Post: Its not a common fault, but one that Hyundai HQ know about. Individual dealers may not, or may say they are unaware :rolleyes:.
But, @Doggie 1 will advise you , he has had his changed , it was a
I presume that the wheel alignment is Ok ????
And does the problem resolve if ESP is switched off?
Post by: Doggie 1 on March 25, 2017, 02:22:08
It wasn't a recall issue but eventually Hyundai Australia admitted liability and replaced the whole unit.
The symptoms you describe are pretty much it.
No problems around town but at highway speeds it's impossible to drive in a straight line and you are always making small corrections. But when you do, the steering "loads up" and becomes dead.
This results in you drifting into other lanes/oncoming traffic, etc as you constantly have to correct right, correct left, correct right, etc. It's a pain and dangerous.
My car was eventually taken (at Hyundai's request) to the state's largest dealership.
They had the car for a week, said they couldn't fault it and subsequently charged me a fee for the privilege of them taking a look for me.
That was John Hughes Hyundai. :fum:
The next dealership was Mandurah Hyundai. They actually looked at a warranty issue for free :goodjob: :crazy1: and the first they wanted me to do was replace the front tyres as the ones on there had started to wear on the edges.
So I paid for the new tyres and a wheel alignment at the tyre shop they use (important point).
That was Bridgestone Tyres in Mandurah.
When they tried to do an alignment they couldn't, because in their words, the sensor was all over the place.
They rang Mandurah Hyundai, confirmed what I already knew, and the dealership replaced the whole EPS/steering column under warranty and had it aligned and it all was good.
Good luck with it. Keep us informed.
Post by: Fireescape on March 25, 2017, 09:30:29
Post by: Dazzler on March 25, 2017, 09:33:49
If the first dealer isn't receptive or proactive then try another. As Dave's experience and others on here have shown it can make a big difference. :cool:
Post by: Doggie 1 on March 25, 2017, 09:39:06
Mandurah Hyundai were fantastic.
Their technician who was working on my car kept coming out into their customer lounge to keep me informed and ask questions.
They actually listened to what I said, whereas previously it was painfully apparent that I wasn't being listened to.
I guess that's the difference between volume and true customer service.
I later wrote to the dealer principal to thank him and also to H/A to advise them.
Post by: Fireescape on March 28, 2017, 12:16:16
This was at 7am, first car there, at 4pm I rang them asking if the car was ready to be picked up. The reply was, the steering had been set to "normal" and the slave cylinder pin had been lubed
What could I say, I picked up the car, the clutch still creaking, the steering still wandering (obviously), complete waste of time and effort even taking it in.
So today I went to the other Hyundai dealer near me, in Moss Vale. I actually took a video of the clutch creak. I asked to talk to a mechanic, spoke to a young guy, showed him the video., too which he replied, "sounds like the fork and splined have dried outy, gearbox will have to come out". I explained the steering issue, he said he'd update the ecu/esp etc, and if that didn't help a new steering system might be needed. I booked the car in for the 21st of April (first day with a loan car available) and feel a lot more confidence that these issues might actually get fixed this time. Update to follow.
Post by: The Gonz on March 28, 2017, 13:05:22
Post by: Dazzler on March 28, 2017, 20:30:53
Post by: nzenigma on March 28, 2017, 21:05:13
Post by: Dazzler on March 28, 2017, 22:57:25
Post by: beerman on March 28, 2017, 23:49:38
I know in forums like Whirlpool company reps pop up to assist customers. I think it is the ultimate in customer service, and looks good to a brand for a potential customer to see that problems are sorted (it also helps them identify areas (or dealers) where they might be lacking.
In the above example dealer 1 has claimed the easy warranty money from Hyundai, avoiding what would be a more difficult and less profitable exercise.
Post by: mickd on March 29, 2017, 02:36:02
Sounds like you've found a decent, honest dealer who not only shows an interest but knows what the potential problems and remedies for them.
Keep us updated,
Moss Vale is not that far from the Campbelltown area for those with issues with the local dealer and it's a nice place to spend the day.
Post by: Doggie 1 on March 29, 2017, 07:47:41
:offtopic: @Dazzler I heard on the radio this morning that Radio Rentals is having a big class action launched against them for ripping off their customers over a lot of years in all states except South Australia. I hope your liability insurance is up to date. ;)
Post by: Dazzler on March 29, 2017, 07:57:10
My guess is H/A would monitor this forum.Yeah, I saw that. I don't have shares in them fortunately. I was only working under instructions. I made a point of not renting to friends either... It certainly is an expensive way to acquire stuff!
:offtopic: @Dazzler I heard on the radio this morning that Radio Rentals is having a big class action launched against them for ripping off their customers over a lot of years in all states except South Australia. I hope your liability insurance is up to date. ;)
Post by: Doggie 1 on March 29, 2017, 08:09:05
Post by: Dazzler on March 29, 2017, 09:00:41
Post by: eye30 on March 29, 2017, 10:06:50
I was only working under instructions.
Post by: The Gonz on March 29, 2017, 10:36:21
I was only working under instructions.Yep, that's where I found him. :P
(http://4.bp.blogspot.com/_4nRHMiNlsGE/TNy3CaGSUII/AAAAAAAAA48/jW4ftvhGVbI/s320/buried-under-books-no-words-alpha.png)
Post by: Doggie 1 on March 29, 2017, 11:08:12
Post by: minhI30-crdi on March 30, 2017, 00:02:52
Post by: nzenigma on March 30, 2017, 00:11:22
For the last few years I just did part time sales. (Semi-retired)
Dazz Looks above. :Shocked: Well , so far, that's 3 loyal friends who have deserted. :faint:
Post by: Dazzler on March 30, 2017, 09:06:07
Yeah, hung me out to dry quick as a flash. They could have rented a dryer from RRFor the last few years I just did part time sales. (Semi-retired)
Dazz Looks above. :Shocked: Well , so far, that's 3 loyal friends who have deserted. :faint:
Post by: nzenigma on March 30, 2017, 22:46:51
Post by: nzenigma on March 31, 2017, 00:20:29
Given the recent invite, I wonder if the good people at Hyundai browse these forums?
I know in forums like Whirlpool company reps pop up to assist customers. I think it is the ultimate in customer service, and looks good to a brand for a potential customer to see that problems are sorted (it also helps them identify areas (or dealers) where they might be lacking.
In the above example dealer 1 has claimed the easy warranty money from Hyundai, avoiding what would be a more difficult and less profitable exercise.
Mate opened this up elsewhere with suggestion about a new page. ;)
Post by: h20melon on March 31, 2017, 11:42:35
With the problems that I had with my car, I was contemplating driving to Moss Vale at the time, but didn't have the option of getting 2 cars up there to have a lift home.
Hopefully they didn't charge you for the little work they did - the $135 or something.
Post by: Fireescape on March 31, 2017, 22:39:18
No, they didn't charge me anything, but they didn't do anything, so I guess we're even.
Post by: Fireescape on June 01, 2017, 09:32:39
I walk into the reception area and up to the desk, the receptionist said hello. I told her what I was there for, she gets my key and says "that's $130", $130, for what, I reply. To check the clutch, it creaks but we think the car has had a new clutch put in, so it's not covered bu warranty. She goes on to tell me that it was 3hrs work to check the clutch, but they're only going to charge me for 1 hour. I'm a bit dumbfounded to say the least. I tell her that I knew the clutch creaked, I even showed them the video of the clutch doing it . I suggested that if it took three hours for the mechanic to work this out the mechanics skills must be very lacking and that I wasn't going to pay $130 for them to tell me something that I already knew. She suggests that if I feel that way about their business I should probably not come back, I say "fine" take my keys and walk away.
So the clutch is still creaking, but the receptionist tells me they've also updated the electronic steering module computer with the latest software, which was done under warranty. Admittedly the car drives better, for about 1 day, then it's back to its wandering best, all over the road at hwy speeds. I try disconnecting the battery, which helps for maybe a day or so, but again the issue returns.
I have new tyres put on the car, a set of Michelins, and the steering feels worse than ever, so I try again with the Albion Park Hyundai dealer. I ring them and have a talk, they suggest a wheel alignment. I kinda knew this was coming so didn't have it done when the new tyres were installed, I ask them where they preferred I had it done, and this morning I take the car to their preferred tyre place for a wheel alignment. The alignment is found to be ok, just needs a little toe adjustment. I've told the tyre place about my issue so the tech takes it for a drive before and after the work is done. He tells me that the car feels funny to drive and that the steering is weird and all over the place. He also speaks to the head mechanic at the dealer and tells him the same. The mechanic tells him "that's how electronic steering feels".
So I pick the car up from the tyre place, go over to the Hyundai dealer and ask why they'd ignore the comments about the steering from someone they've recommended I go and see about it. The service manager asks me to bring the car in so someone can take it for a drive, which I'm doing next week. The saga continues.
An interesting note, my co-worker bought his partners 2016 i30 into work today and I took the opportunity to take it for a drive. What a difference, the steering is completely different from mine, positive and direct (was set on the same "normal" setting) no meandering all over the place, couldn't be a more different car to drive. This has just reinforced my opinion that something is very wrong with mine. Updates to follow.
Post by: mickd on June 01, 2017, 11:27:13
Post by: Dazzler on June 01, 2017, 11:38:39
More steering issues, maybe you should PM "Jackson " and discuss.
Think this is a different issue Mick (more like what Dave - Doggie1 had) Different model than the other guys too I think.
@ Fireescape, thanks for the update. SO frustrating :crazy1: and not unlike what @Doggie 1 went through initially trying to get it fixed. Keep at them! :victory:
Post by: mickd on June 01, 2017, 12:28:26
My mistook ☺
Post by: nzenigma on June 02, 2017, 22:37:34
Dazz, re. our past conversation.... we need to really dump on these clowns!
... He also speaks to the head mechanic at the dealer and tells him the same. The mechanic tells him "that's how electronic steering feels".
:wacko: :wacko:
Post by: The Gonz on June 03, 2017, 01:28:45
Post by: nzenigma on June 03, 2017, 02:14:01
If so, :goodjob2: from me.
Post by: The Gonz on June 03, 2017, 02:33:42
Seems simple enough to me. There's precedence, there's resolution, there needs to be some falling in line here by some belligerent wimps in the dealerships.
(http://rs712.pbsrc.com/albums/ww122/randysmodels/EMOS/cowboy20gun20shooting20smiley.gif~c200)
Post by: Dazzler on June 03, 2017, 10:39:54
Shirley @Doggie 1 's case is one for the legal textbooks and would apply here - open and shut, so to speak, without all this 'meandering', so to speak. :whistler:
There was a fair bit of legwork with another dealer and a third party tyre place before (I think) Dave got Hyundai involved and he was referred to another dealer for assistance resulting in the fix. It took a month or two all up (from memory)
Post by: Surferdude on June 03, 2017, 11:21:36
Yeah. But he'd been complaining about it for a year or more before any acknowledgement of the problem.Shirley @Doggie 1 's case is one for the legal textbooks and would apply here - open and shut, so to speak, without all this 'meandering', so to speak. :whistler:
There was a fair bit of legwork with another dealer and a third party tyre place before (I think) Dave got Hyundai involved and he was referred to another dealer for assistance resulting in the fix. It took a month or two all up (from memory)
Post by: nzenigma on June 03, 2017, 22:47:58
Early Saturday morning park the i30 outside the dealer with large 'lemon' signs on it. Inside so they cant be removed.
Especially State that: This car is dangerous to drive,
... Hyundai head mechanic says "that's how electronic steering feels".
Post by: Dazzler on June 03, 2017, 22:50:25
Post by: nzenigma on June 03, 2017, 22:57:58
They find it really unsettling if you arrive at the backdoor unannounced. They don't have fob procedures in place for that.
Post by: Dazzler on June 03, 2017, 23:04:54
Post by: The Gonz on June 03, 2017, 23:31:15
Post by: nzenigma on June 04, 2017, 04:09:51
Have fun with it on the cheap. Photoshop the sign across your windscreen in a picture you send them as a threat. :evil:
:goodjob: Well done Gonz, not just a pretty face.
Post by: Doggie 1 on June 07, 2017, 11:47:57
Yeah. But he'd been complaining about it for a year or more before any acknowledgement of the problem.Shirley @Doggie 1 's case is one for the legal textbooks and would apply here - open and shut, so to speak, without all this 'meandering', so to speak. :whistler:
There was a fair bit of legwork with another dealer and a third party tyre place before (I think) Dave got Hyundai involved and he was referred to another dealer for assistance resulting in the fix. It took a month or two all up (from memory)
Trevor is correct.
This had been going on for a long time, but the kms mounted quickly because I was doing @ 1,000 kms per week.
The dealership H/A told me to take it to was not one bit interested in finding the problem.
The second dealership was.
So the entire steering column/EPS was replaced in order to rectify the problem.
I am not an advocate of protesting, "lemon" signs on windscreens, etc and never have been.
But persistence through the proper channels resulted in a fix at the end of the day.
The bottom line is, I won't go back to the dealership that charged me to investigate a warranty problem but then didn't find it.
But I would go back to the dealership that listened.
I provided the appropriate feedback (in both instances) to H/A.
Good luck.
Post by: Dazzler on June 07, 2017, 11:51:45
Post by: Surferdude on June 07, 2017, 11:53:38
Thanks Dave. How is it behaving now. I think you suggested it was feeling a bit odd lately?
Your CAR, Dave.
Dazz is referring to your car. :whistler:
Post by: Doggie 1 on June 07, 2017, 11:59:33
The worn tyres were not helping.
Post by: Dazzler on June 07, 2017, 12:01:55
I'm still planning on getting over there in mid July. :happydance:
Post by: Fireescape on June 08, 2017, 03:06:39
So this morning I took the car into the Hyundai dealer in Albion Park Rail (City Motors Group) to get the head mechanic to take the car for a drive to see if he could feel/observe the steering issue. We first took it across to the large car park across the road from the dealer, with the mechanic driving, and drove it back and forth over a 150mtr or so stretch of the car park. The issue was pretty evident even here, with the car pulling to the left and right randomly and with the steering wheel not recentring after turning a corner. We then took it out on to the Hwy heading north out of Albion Park. The mechanic could see, and feel, what I was experiencing and at no point tried to say it was normal. We drove back to the dealer, wobbling all the way, and parked near the workshop. I got out and waited in the waiting room as the mechanic put the car on a hoist, lifted it up, and checked the steering system under the car, including disconnecting a steering rod end to check to see if there was any binding.
After 30min or so the mechanic came back in and asked me to go for another drive, which we did, going back up the hwy same as before, and the issue was still evident. He told me that the steering mechanism underneath the car was all good, no binding or anything, so he was now convinced the issue was in the eps system under the dash, so he agrees to replace the whole column under warranty. He also told me he'd quickly looked on the internet and saw that others had had the same issue. (thanks to i30 owners club here, I pointed out a few of the threads on here as we drove, pretty sure he checked them out when I was waiting for the car as they checked it)
Pretty happy with this outcome, all I could ask for really. I'm just waiting for a call to tell me the part is in and to book the car in for the work. More updates to follow.
Post by: eye30 on June 08, 2017, 11:19:38
Hopefully a result once work done
Post by: Dazzler on June 08, 2017, 11:46:40
Post by: Fireescape on June 08, 2017, 13:05:36
Yep, brand new set of Michelin's Primacy 3's (I think that's what they're called) just put on the car. I actually think the problem got worse with the new tyres, thinking that the greater grip or change of profile between the worn out Hankook's and the new Michelin's might have increased the effort needed to keep the car in line or something, or at least changed to amount of effort the steering system needed to apply to the steering rack and tyres to change the direction of the car. I also made sure that the wheel alignment was done by a shop recommended by the dealer, just to eliminate the question of alignment.
Post by: nzenigma on June 08, 2017, 21:23:45
Also an excellent Hyundai dealer : Albion Park Rail (City Motors Group) :goodjob:
From what you tell us, it seems that the fault was not immediately known to their mechanic;
which probably indicates that EPS failure is rare.
Post by: beerman on June 10, 2017, 04:19:16
Unfortunately the after sales stuff is a bit hit and miss. It is excellent that Hyundai reached out to the club for the launch of the new i30. It is a shame they don't seem to see value in using the site to solve customers problems. It would be a cheap and effective way to increase customer satisfaction and identify dealers who either arn't doing the right thing, and/or need further training.
Post by: Dazzler on June 10, 2017, 05:00:57
Good work,
Unfortunately the after sales stuff is a bit hit and miss. It is excellent that Hyundai reached out to the club for the launch of the new i30. It is a shame they don't seem to see value in using the site to solve customers problems. It would be a cheap and effective way to increase customer satisfaction and identify dealers who either arn't doing the right thing, and/or need further training.
Well said mate. You are wise beyond your years... :goodjob: I still can't believe you are only 23! :snigger:
Post by: Surferdude on June 10, 2017, 05:48:41
And he doesn't look a day over 60.Good work,
Unfortunately the after sales stuff is a bit hit and miss. It is excellent that Hyundai reached out to the club for the launch of the new i30. It is a shame they don't seem to see value in using the site to solve customers problems. It would be a cheap and effective way to increase customer satisfaction and identify dealers who either arn't doing the right thing, and/or need further training.
Well said mate. You are wise beyond your years... :goodjob: I still can't believe you are only 23! :snigger:
Post by: Doggie 1 on June 10, 2017, 13:30:16
:DAnd he doesn't look a day over 60.Good work,
Unfortunately the after sales stuff is a bit hit and miss. It is excellent that Hyundai reached out to the club for the launch of the new i30. It is a shame they don't seem to see value in using the site to solve customers problems. It would be a cheap and effective way to increase customer satisfaction and identify dealers who either arn't doing the right thing, and/or need further training.
Well said mate. You are wise beyond your years... :goodjob: I still can't believe you are only 23! :snigger:
Post by: Fireescape on June 17, 2017, 08:57:11
Post by: The Gonz on June 17, 2017, 10:45:42
Post by: Dazzler on June 17, 2017, 11:35:50
Post by: mickd on June 18, 2017, 02:30:33
Post by: Fireescape on June 24, 2017, 01:07:23
Ok, the job has been done, kinda.
So I took the car into Hyundai in Albion Park Rail first thing yesterday morning and handed the keys over to the service manager, got a call at about 3.30pm telling me the car was ready to pick up. I went down, into the reception area, spoke to the receptionist and she had Mick the head mechanic bring the car out from behind the workshop. Mick asked me to go for a drive, but unfortunately this was a very short test drive due to time constraints (I had to get back to work) and traffic (Friday afternoon Albion Park Rail traffic craziness). First thing Mick said was "steering is very light now" as he drove across the road into the big carpark across from the dealership. We did a few runs back and forth to confirm the car was tracking straight (they reset the sensor apparently) and I was on my way.
The car is definitely better to drive now, no need to chop at the wheel to keep it in a straight line, but there's still an issue. At speeds below around 15km/h there's absolutely no steering resistance at all, like the front of the car has been lifted off the ground. It's very disconcerting to drive at slow speeds, I have no idea where the front wheels are at all, only being able to tell where the wheels are pointing by the position of the steering wheel, and going in reverse is even worse in this respect. I've also found that the Sport/Normal/Comfort setting makes little to no difference to the steering feel, probably a quarter of what it used to do.
So I'm hoping this new issue is just a software problem. I'm thinking maybe the Electronic Steering Control (or whatever it's called) needs to be updated to the same version as whatever year model the new steering column computer assembly's from. I'm hoping that a 2016 (I'm assuming) steering column with a 2012 ecu program may be the issue. So I guess it's back to Hyundai to see if this can be sorted. More updates to follow.
P. S Just as a matter of interest the Part No's of the replaced parts are
56310A5700 Column Assy-Upr
8191931000 Bolt-Safety Lock
Post by: Dazzler on June 24, 2017, 01:20:59
Post by: nzenigma on June 24, 2017, 02:09:18
I think someone has screwed up on the software.
Save me reading three pages, - you have a GD not FD? So if GD it will be same steer column.
Good Luck
Post by: Fireescape on June 24, 2017, 03:16:17
Post by: Fireescape on June 26, 2017, 01:16:18
So back to Hyundai in Albion Park Rail this morning to try and sort the steering out on my i30. The mechanic gets straight onto it and after maybe 30 mins it's sorted. I was told that when the new electronic steering module was installed the settngs flashed to its computer were "overseas petrol" instead of Australian Diesel. So after the computer is updated with the new, correct, settings the steering is fixed, no more superlight steering at low speeds and the comfort/normal/sport steering selector functions as designed.
So I guess that's it for now, the car steers so much better it's not funny, drives straight down the road with no need to constantly chop at the wheel a feels more planted in corners too. I should say that although the whole process was a bit of a hassle the dealer came through eventually, even though there's been a few hiccups along the way. The difference this has made to how the car drives is remarkable, it was definitely worth the effort taken to get it sorted. Cheers
Post by: Dazzler on June 26, 2017, 05:11:45
Post by: The Gonz on June 26, 2017, 06:10:13
Post by: nzenigma on June 26, 2017, 23:37:07
That outcome makes for some valuable corporate knowledge. :victory::) :)
We should file this as a text book case.
Excellent clear explanations came from @Fireescape relating to the fault and his interaction with the dealer.
All members gave him moral support and sound advice on consumer rights and dealer or alternate repair avenues.
Fireescape remained focused and stood his ground until the problem was resolved.
Dealer PR failings became evident.
The Hyundai Dealer in Albion Park Rail must be congratulated for accepting responsibility for a relatively rare steering failure and for rectifying the fault. :goodjob2:
Post by: Dazzler on June 26, 2017, 23:42:15