i30 Owners Club

GOT PROBLEMS OR ISSUES? => PETROL => Topic started by: Liisa on December 09, 2017, 07:08:02

Title: 2017 i30sr starting problem
Post by: Liisa on December 09, 2017, 07:08:02
Hi all, I'm hoping I can get some help. So I have read other issues relating to starting issues with older models of the I30 however I've taken my car to Hyundai several times and they are not helping at all.

So the thing is, I own a 2017 sr model since august. When it's a cold start the car turns on fine however after using it and then having it unused for 30mins-3hrs, when I come to turn it back on the car really struggles to start, sometimes I have to turn it off and back on as the noise it makes is not normal. Sometimes the imboliser light stays on and recently so has the engine light. This happens on a regular basis.

I've taken it back to where it gets serviced at least 4times since buying it and they keep it for a couple of days at the least. Each time they tell me they can't reproduce the problem and that the system is not giving any problem codes.

I've mentioned such issues as maybe the fuel pump, battery or imboliser but they keep telling me they have checked it and everything is running fine with my car like I'm making it up or something.

I am hoping someone can help because as far as I know Hyundai are refusing to believe it's happening despite it happening to me several times in the week. I know since it's still under warranty and I will be going  back to them and I will be taking it as further as I can but I was hoping for some help in regards to what the cause is or if anyone has had the same issues as me.

I put unleaded 95 in it and I have filled up fuel at different petrol stations so I don't believe it's the actual fuel.

Appreciate any help I can get in regards to the issue.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on December 09, 2017, 09:33:43
Hi Liisa and Welcome. Sorry to hear that. Is it the old shape 2.0 litre SR or the new PD shape launched in May?

Can't say this is a common problem with newer models.

I think it might be worth contacting the Hyundai help line and venting your frustration. I wonder if there is another dealer nearby that you can try with the incentive you will get future services done there?

Be interested to hear what others have to say.


Title: Re: 2017 i30sr starting problem
Post by: eye30 on December 09, 2017, 11:32:43
Are all terminals tight especially the battery?
Title: Re: 2017 i30sr starting problem
Post by: Asterix on December 09, 2017, 12:48:08
Well, it is extremely difficult for the dealer to find the error if the car work when in their workshop.

I think the best you can do is next time is makes trouble, have the car towed directly to the dealer and hope the fault is still present when they have a look at it.

As frustrating it is for you, just have a thought about the poor technician trying to make a costumer happy, but everything he test says ok..?

If possible you could make a video next time, at least they can't deny it's happening to you then.
Title: Re: 2017 i30sr starting problem
Post by: Liisa on December 09, 2017, 13:20:46
Yeah it's the newest model, the pd. The dealer said they haven't had such issues with this model yet. It is very frustrating.

Title: Re: 2017 i30sr starting problem
Post by: Liisa on December 09, 2017, 13:44:14
Are all terminals tight especially the battery?

As far as Hyundai have told me, they checked the battery and even cleaned the fuel line but could not locate a problem.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on December 09, 2017, 20:01:04
Yeah it's the newest model, the pd. The dealer said they haven't had such issues with this model yet. It is very frustrating.

I have the non premium SR (same model)

I have had a very minor problem compared to yours which isn't throwing error codes and won't re-occur for the dealer. My blind spot monitoring module gets disabled from time to time due to being blocked? Fortunately I get an alert so I know not to rely on it when this happens.

The i30 has proven (via our forum and various reliability surveys) to be one of the most reliable vehicles on the market, so you have been pretty unlucky to say the least. Undiagnosed starting issues are always frustrating and inconvenient. :disapp:

I'll tag @cruiserfied (Tim) at Tamworth Hyundai to see if he can shed any light on a possible solution. He is a super Technician and his wife also drives one.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: Liisa on December 10, 2017, 00:40:16
Yeah it's the newest model, the pd. The dealer said they haven't had such issues with this model yet. It is very frustrating.

I have the non premium SR (same model)

I have had a very minor problem compared to yours which isn't throwing error codes and won't re-occur for the dealer. My blind spot monitoring module gets disabled from time to time due to being blocked? Fortunately I get an alert so I know not to rely on it when this happens.

The i30 has proven (via our forum and various reliability surveys) to be one of the most reliable vehicles on the market, so you have been pretty unlucky to say the least. Undiagnosed starting issues are always frustrating and inconvenient. :disapp:

I'll tag @cruiserfied (Tim) at Tamworth Hyundai to see if he can shed any light on a possible solution. He is a super Technician and his wife also drives one.  :cool:


The is amazing, I bought the premium model and other than this issue it's been fine. It's annoying that the problem can not be solved but I don't regret buying the car.

I appreciate your help
Title: Re: 2017 i30sr starting problem
Post by: Liisa on December 10, 2017, 00:42:49
Well, it is extremely difficult for the dealer to find the error if the car work when in their workshop.

I think the best you can do is next time is makes trouble, have the car towed directly to the dealer and hope the fault is still present when they have a look at it.

As frustrating it is for you, just have a thought about the poor technician trying to make a costumer happy, but everything he test says ok..?

If possible you could make a video next time, at least they can't deny it's happening to you then.

I understand it's difficult for the technicians hence why I haven't been rude to them buts it is frustrating the problem is still not solved as the car is great when it's working properly.

I have started the recording of it and do have it a few times on video, I intend to show them it when I take the car back again.
Title: Re: 2017 i30sr starting problem
Post by: The Gonz on December 10, 2017, 00:49:46
Good move, Liisa :victory:
Title: Re: 2017 i30sr starting problem
Post by: elantraelite on December 11, 2017, 11:40:17
Hey @Liisa  when the car does this next try this.

- Open the car door
- Close the car door
- Lock the car
- Unlock the car
- try starting again

If it turns off successful, it's most like the transponder in the car that is faulty and isn't disabling the immobilizer. My Elantra did that back in the day and was the problem.

Hope you find the issue soon

Sent from my Pixel using Tapatalk

Title: Re: 2017 i30sr starting problem
Post by: Liisa on December 12, 2017, 09:00:07
Hey @Liisa  when the car does this next try this.

- Open the car door
- Close the car door
- Lock the car
- Unlock the car
- try starting again

If it turns off successful, it's most like the transponder in the car that is faulty and isn't disabling the immobilizer. My Elantra did that back in the day and was the problem.

Hope you find the issue soon

Sent from my Pixel using Tapatalk

Thanks. I will give it a go. I'm taking it back on Monday once again.... the engine light has been staying on each time it does it until I turn it back off and on again. It's all recorded now. I'm hoping they fix the issue.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on December 12, 2017, 20:55:19
Hi @Liisa ,

Good idea to have the video, it will give the mechanic a clue hopefully, and enforces the fact that you do have a fault that the dealer  cannot ignore.

From what you say, ( time is specific) to pursue the immobiliser seems impractical because the car does start and run, although it runs badly.
I doubt that the fault is electronic.
As a punt, from this far away  :phone1: I would be inclined to look at the fuel supply and especially fuel tank purge valve/ system.

please keep in touch. :)
Title: Re: 2017 i30sr starting problem
Post by: Liisa on December 19, 2017, 22:34:29
Ok so just an update with what happened. Took my car again to service and showed them the video. The guy was surprised however, they were unable to reproduce the problem when they took it so nothing was done.

I've linked it to a app now and was told that when it happens again the app with show error codes and that I should screenshot it and call them up to take it into Hyundai.

So yeah they themselves don't know what's causing the issue but now they know that something is wrong thanks to recording it.

So now I have to wait until it happens again.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on December 19, 2017, 22:41:54
Hi Liisa,

Thanks for keeping us in the loop. If anyone else with a PD i30 reports the same issue on here we will be sure to let you know.
Title: Re: 2017 i30sr starting problem
Post by: Intergalacticwolf on January 03, 2018, 05:39:14
Hi Liisa,

I've been having the same issues as you. I remember there was a similar post back in April or May of last year in one of these forums about a guy having the same exact issue as you and I - he had a PD SR too. Since the car just came out then, it looked like it only got 1 or two replies and was quickly forgotten. Got the same response from the dealer... "Couldn't replicate the problem" "let us know is if it happens again".

Apparently there was a ECU update that they hoped would fixed the problem. They flashed it into my SR and that was that. Everything was fine until a couple of days later and it went back to its old ways. I was told a other guy before me had the same issue. I got mine checked out at Castle Hill Hyundai.

It's definitely frustrating because it is an otherwise perfect car with no issues. I also don't regret purchasing it. I'm glad I'm not the only one with the issue, but I'm also sorry your SR is acting the same way.

One Tidbit I'd like to add is, if the lazy idle starts again, try pressing the gas pedal to rev the engine. This will make the car idle normally again and will make the check engine and immobiliser light disappear. Saves you from having to restart the car.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on January 03, 2018, 05:56:10
Without stating the bleeding obvious this is not good. We have a lot of new members (and me) with the SR so will at least be able to monitor how widespread it becomes and also track any fixes that pop up.

I thought Liisa's was the first and only (apart from your now as well) But my memory is not what it used to be.   :Pout:

My intermittent Blind spot monitoring issue (which Hati also has) hasn't been rectified yet, but that hasn't caused me anywhere near as much grief as a starting issue would.  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: Liisa on January 07, 2018, 06:02:23
Hi Liisa,

I've been having the same issues as you. I remember there was a similar post back in April or May of last year in one of these forums about a guy having the same exact issue as you and I - he had a PD SR too. Since the car just came out then, it looked like it only got 1 or two replies and was quickly forgotten. Got the same response from the dealer... "Couldn't replicate the problem" "let us know is if it happens again".

Apparently there was a ECU update that they hoped would fixed the problem. They flashed it into my SR and that was that. Everything was fine until a couple of days later and it went back to its old ways. I was told a other guy before me had the same issue. I got mine checked out at Castle Hill Hyundai.

It's definitely frustrating because it is an otherwise perfect car with no issues. I also don't regret purchasing it. I'm glad I'm not the only one with the issue, but I'm also sorry your SR is acting the same way.

One Tidbit I'd like to add is, if the lazy idle starts again, try pressing the gas pedal to rev the engine. This will make the car idle normally again and will make the check engine and immobiliser light disappear. Saves you from having to restart the car.

So I’m not the only one with the issue I guess.
Well since my car was connected to auto link, it hasnt done it again. They apparently said they they could not find the issue and had not fixed anything but I don’t know what to believe. It’s not a waiting game I guess.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on January 07, 2018, 21:05:17
Its like a trip to the dentist Liisa.
Stick with it we are all waiting for the verdict.  :phone1:
We appreciate your feedback.
Even "nothing so far" is helpful.  :goodjob2:


Title: Re: 2017 i30sr starting problem
Post by: POWERMAD on February 18, 2018, 07:11:59
I just bought a new 2017 i30 SR and i have noticed the starting issue a couple of times and have recorded the last 2 start up fails both after a long drive for 2 and a bit hours. I stop for about 30min to 1 hour then when i come back to start the car it struggles then stops sometimes it just keeps trying to start for about 10-20seconds then stops.

Has anyone else found this issue or found a fix?? 
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on February 18, 2018, 08:25:20
I just bought a new 2017 i30 SR and i have noticed the starting issue a couple of times and have recorded the last 2 start up fails both after a long drive for 2 and a bit hours. I stop for about 30min to 1 hour then when i come back to start the car it struggles then stops sometimes it just keeps trying to start for about 10-20seconds then stops.

Has anyone else found this issue or found a fix??

Welcome. Bit of a worry this (seeing I have one too) :sweating:

Many of our newer members have got the SR. Without doing a head count I'm guessing at least 100 members in the last 6 months. I think you are only the 2nd or 3rd to experience it. I may do a check at some stage how many members have listed an SR as their weapon of choice...

Keep in touch and we will monitor this on an ongoing basis.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: jonicrypto on February 18, 2018, 12:36:49
Bought a brand new SR Premium at the end of December, picked it up first week of Jan and have experienced this starting problem on 3 separate occasions all after a brief stopover to go to the grocery store etc. The first time was the worst - it made a horrible racket and engine appeared to be running and engine light was on (I recorded this) tried to switch off the car and it actually tried to crank again and would not shut off. Eventually it shut of after pressing the button again- was fine after restarting the car. Hyundai AutoLink app or the AutoLink diagnostic did not pickup any problem when I ran it straight afterwards. The 2 other occasions it was just trying to crank over but you could tell it wasn't going to start so I would press the stop/start button again and it would stop cranking. Then the next start up would be perfect. Apart from this the car is fantastic. I am tempted to wait for the 10k service to tell the service department as I don't want the hassle of leaving the car with them for a problem that I am sure they will not be able to replicate. Stupidly I did not mention it at the 1500k service as the car was perfectly fine afterwards and it had only happened once at that stage.

 
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on February 18, 2018, 20:16:39
Welcome jonicrypto and thanks for that! So the plot thickens. One of our technicians owns an SR. What are your thoughts Tim!!!! @cruiserfied
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on February 18, 2018, 20:35:02
Yes Dazz, Would be nice to hear from him  :blubber:

Alternative plan, lend your car to some techie  :whistler: and he can get up to speed.

Title: Re: 2017 i30sr starting problem
Post by: beerman on February 18, 2018, 21:35:12
I would be tearing strips off the service manager if I took in a video of a problem, and was told 'we can't replicate it'

You don't need to replicate it, I have shown you a video of it, now its the bit where you fix it.....

Unfortunately mechanics across the board are less and less inclined to go searching for problems. 'Tested no fault found' is easier.
Title: Re: 2017 i30sr starting problem
Post by: Shambles on February 18, 2018, 22:02:24
Quote from: beerman
'Tested no fault found' is easier.

Yep. More likely: "nothing shows up on the diagnostic computer".
Title: Re: 2017 i30sr starting problem
Post by: beerman on February 18, 2018, 23:04:43
At the very least take a copy of the video and send it to Hyundai to see if they have come across the fault before. I think a lot of the lag time between a  fault that becomes a recall and the fix is dealers who fob off customers.

Personally I would use social media to make Hyundai aware of the fault, and post a link to here where others have expressed the same fault. It may just move them to action.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on February 18, 2018, 23:54:11
 :whsaid:
Title: Re: 2017 i30sr starting problem
Post by: Liisa on February 20, 2018, 00:59:34
that auto link app is a load of shit (sorry for the language) my car still is doing the struggle starts and each time it would do it either the app won’t do the health check and it keeps saying put the car in drive or neutral or it will say no faults detected despite it not starting properly. I’ve gone back to recording each start and stopped using that crappy app.
I’m going to book another service in March and Im making my last as I’m going to go through consumer bodies next time.
It’s sad to See that other people are having the same issues. The car is amazing but I’m getting fed up of being made like I’m some idiot who knows nothing about cars or how to Start them.
Video recording it doesn’t do anything as they keep saying ‘we can’t reproduce the problem’.
I’m guessing a recall is coming with this model.
My worry is that because the engine light comes on and the engine makes strange sounds when it struggles to start, that the engine may go and then Hyundai will turn around and say they having nothing to do with it and I’d have to pay for a replacement.

So an update with my car...... still doing the same thing. The app is useless and I’ve gone back to recording it and intend to go back to Hyundai for the same issue they still can’t fix.
I’d suggest record it and if they won’t fix the issue, the recording is there as proof to take it further.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on February 20, 2018, 02:33:02
Hi Liisa,
My sympathy , Given past experience with dealerships who get faults that require some lateral thinking - standard solution is ' can’t reproduce the problem’. Then they wait for you to give up or die.
I think that trip to the consumer group may be the solution, however so you can say that you have tried every avenue, write to Hyundai head quarters , be succinct and demand action.

@Liisa If possible, can you post the sound the car is making, @jonicrypto   describes it as a horrible racket . This may give us some clues.
Title: Re: 2017 i30sr starting problem
Post by: Liisa on February 20, 2018, 03:38:39
I think that is a good idea. I may write to them.
The noise from the engine is a strange racket sound. I don’t have a video of the engine sound it makes but I have recordings when it does not start properly.
Title: Re: 2017 i30sr starting problem
Post by: POWERMAD on February 20, 2018, 07:53:26
I put the video on youtube:

 :link: Hyundai I30 SR MY18 Staring issue - YouTube (https://www.youtube.com/watch?v=HQA5QOV5rhc&feature=youtu.be)
https://www.youtube.com/watch?v=HQA5QOV5rhc

Dont know if u can hear it but it failed to start.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on February 20, 2018, 08:48:47
Thankyou powermad, it is a bit faint, but get the picture. Motor is 'idling' at half normal revs, immobiliser hasn't completely dropped out and MIL is indicating a fault.
Its not mechanical, certain to be a software issue.
Have you confronted the dealer yet?
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on February 20, 2018, 09:16:53
@Liisa

Very frustrating to say the least. Feel free to refer to this thread on the site. Obviously if you email them you can attach a link. They really need to sort this for those affected and the reputation of the new PD.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on February 20, 2018, 20:47:46
@Liisa

Very frustrating to say the least. Feel free to refer to this thread on the site. Obviously if you email them you can attach a link. They really need to sort this for those affected and the reputation of the new PD.

Absolutely.
 At first I thought Liisa's start problem was a one off issue. But the way others have come forward so quickly, I suspect this is more wide spread than we imagine. If Hyundai hasn't already been informed about it, they should come down heavily on these shifty dealerships who benefit from the brand's reputation.
 
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on February 22, 2018, 21:57:06
@Liisa ,
 Please read last page (currently) of this topic  :link: OIL SEAL FAILURE_ 130 motor removal (https://www.i30ownersclub.com/forum/index.php?topic=48035.new#new)
It has hyundai's commitment to ACCC to lift its game in regard to customer relations.
Cheers Gary
Title: Re: 2017 i30sr starting problem
Post by: lukeee on March 26, 2018, 10:41:09
Hi Lisa

I've been doing some Googling to help a family member who has a DCT SR Turbo just like yours, and is experiencing the EXACT same issue.

I'm just wondering if you've had a resolution? Hyundai have had the car for a while now and it's just not "enough to record" according to the technicians, however we have been pushing Hyundai AUS to no end.

We find that if you push the start button without pushing the brakes til all the lights come on, letting the pump prime, and then holding the brakes and pushing start once more, the car doesn't do it.

Videos for you;
 :link: Hyundai i30 SR Start Issue 1 - YouTube (https://youtu.be/nwr268pRpuE)
https://youtu.be/nwr268pRpuE
 :link: Hyundai i30 SR Start Issue 2 - YouTube (https://youtu.be/k2VV43BjVaU)
https://youtu.be/k2VV43BjVaU
 :link: Hyundai i30 SR Start Issue 3 - YouTube (https://youtu.be/kenFgb79FCI)
https://youtu.be/kenFgb79FCI
 :link: Hyundai i30 SR Start Issue 4 - YouTube (https://youtu.be/AmYvr9eBRYY)
https://youtu.be/AmYvr9eBRYY
 :link: Hyundai i30 SR Start Issue 5 - YouTube (https://youtu.be/Qv1yUKWO7w4)
https://youtu.be/Qv1yUKWO7w4
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 26, 2018, 21:18:29
Welcome lukeee. That's a handy tip.  :victory:

Good to know as we have an SR and this problem which has surfaced for some owners makes me nervous.

Interestingly some Early i30 N's in Europe have experienced a different fuel pump issue, so maybe it is something to do with the fuel pump.

Keep pushing. It's a shame because i30's are generally very reliable and the SR is an awesome car.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on March 26, 2018, 21:36:48
Hi Dazz, While you just posted I had earphones on trying to listen to the car. Vid #1 really does sound like low fuel pressure. However , each clip is a bit different. I note again like Lisa's the com between key fob and immobiliser remains on. Is it possible that it is picking up another signal from some source?
Also action of the tacho is different from #3 to #4.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 27, 2018, 10:51:39
Interesting Gary. Think we are probably closer than Hyundai at solving it.  :crazy1:
Title: Re: 2017 i30sr starting problem
Post by: lukeee on March 27, 2018, 11:47:39
Hi Gents,

Just so you know we have had our fuel pump replaced with no change.

I have a feeling it's something to do with the DCT models, I haven't found a manual that does it yet.

Still pushing Hyundai... Convenient that the case managers go off sick... all. the. time.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on March 27, 2018, 21:31:12
Hi Gents,

Just so you know we have had our fuel pump replaced with no change.

I have a feeling it's something to do with the DCT models, I haven't found a manual that does it yet.

Still pushing Hyundai... Convenient that the case managers go off sick... all. the. time.

Out of interest, where are you "pushing"? The dealer or Hyundai HQ?

Questions to ask in writing:
Do Hyundai senior executives understand that they are jeopardising the company's reputation by burying their heads in the sand?
The number of reports we have had in a short period indicates that this a prevalent fault; how many complaints have they had to date? In Australia and Globally?
Does Hyundai have the technical skill to resolve this problem?
Why are customer's vehicles remaining unrepaired with, given current advice, little expectation of the fault being resolved?
Does it concern Hyundai executives and managers that this fault can leave their clients stranded and in possible danger?
Title: Re: 2017 i30sr starting problem
Post by: Liisa on March 28, 2018, 07:14:48
Hey, so I’ve just called head office today and sent them a couple of the videos to their email. The guy over the phone said to email him what’s happened and someone will call me. It’s a waiting game now ii guess. I didn’t take it back to where I service it as I didn’t bother wasting my time. They keep it for a couple of days then give it back saying they can’t reproduce the problem.
The auto link app kept saying no faults detected despite the engine and immobiliser light being on so clearly their app has a fault itself.

I am waiting for head office and if nothing comes from them I’m going through the ombudsman.
Title: Re: 2017 i30sr starting problem
Post by: lukeee on March 29, 2018, 10:20:15
Hi Gents,

Just so you know we have had our fuel pump replaced with no change.

I have a feeling it's something to do with the DCT models, I haven't found a manual that does it yet.

Still pushing Hyundai... Convenient that the case managers go off sick... all. the. time.

Out of interest, where are you "pushing"? The dealer or Hyundai HQ?

Questions to ask in writing:
Do Hyundai senior executives understand that they are jeopardising the company's reputation by burying their heads in the sand?
The number of reports we have had in a short period indicates that this a prevalent fault; how many complaints have they had to date? In Australia and Globally?
Does Hyundai have the technical skill to resolve this problem?
Why are customer's vehicles remaining unrepaired with, given current advice, little expectation of the fault being resolved?
Does it concern Hyundai executives and managers that this fault can leave their clients stranded and in possible danger?


Pushing Hyundai HQ

We're always waiting for calls back, they don't really want to talk to us.

We've sent a letter with the deadline as per fair trading's advice, just a wait game now..

Happy easter!
Title: Re: 2017 i30sr starting problem
Post by: joebris on March 29, 2018, 12:23:46
Hi Gents,

Just so you know we have had our fuel pump replaced with no change.

I have a feeling it's something to do with the DCT models, I haven't found a manual that does it yet.

Still pushing Hyundai... Convenient that the case managers go off sick... all. the. time.

Reports of same issue with the N which is manual only so not DCT only

Title: Re: 2017 i30sr starting problem
Post by: nzenigma on March 29, 2018, 22:08:16
 @joebris  Thanks mate. Can you point to these reports. Helpful for lukeee , Liisa and others if they have a wider reference list when they go to Fair Trading and beyond.
Cheers G
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on March 29, 2018, 22:13:46
Hi Gents,

Just so you know we have had our fuel pump replaced with no change.

I have a feeling it's something to do with the DCT models, I haven't found a manual that does it yet.

Still pushing Hyundai... Convenient that the case managers go off sick... all. the. time.

 Reports of same issue with the N which is manual only so not DCT only

EEEK @tw2005  :faint:
 Given our recent discussion ..... a non-starter could screw up our track test drive(s)

Title: Re: 2017 i30sr starting problem
Post by: beerman on March 30, 2018, 02:45:38
Dear Hyundai,

I refer to our recent correspondence regarding a starting problem on my i30 that dates back to February.

Unfortunately to date despite my efforts in bringing the vehicle into the dealership on the following dates you have not yet rectified the cause.

As the vehicle does not start as a vehicle is expected to do and you are unable to remedy same, I am of the opinion that the vehicle is not fit for purpose and propose to return the vehicle for a refund. I draw your attention to the recent ACCC prosecution against Ford denying consumer rights for transmission issues in their vehicles and your recent agreement with the ACCC regarding better respecting consumer rights.

As a final sign of good faith on my part I propose to allow you uninterupted access to the vehicle for a reasonable period of time to remedy the fault (I would expect your senior engineers would take the opportunity to attempt to remedy the vehicle) This offer is subject to me being offered a loan vehicle with an insurance excess and conditions that equal my current insurance policy.

Should after this time the issue continue I will have no option to exercise my rights to a refund.

Would get their attention I would expect  :twisted:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 30, 2018, 03:18:25
Dear Hyundai,

I refer to our recent correspondence regarding a starting problem on my i30 that dates back to February.

Unfortunately to date despite my efforts in bringing the vehicle into the dealership on the following dates you have not yet rectified the cause.

As the vehicle does not start as a vehicle is expected to do and you are unable to remedy same, I am of the opinion that the vehicle is not fit for purpose and propose to return the vehicle for a refund. I draw your attention to the recent ACCC prosecution against Ford denying consumer rights for transmission issues in their vehicles and your recent agreement with the ACCC regarding better respecting consumer rights.

As a final sign of good faith on my part I propose to allow you uninterupted access to the vehicle for a reasonable period of time to remedy the fault (I would expect your senior engineers would take the opportunity to attempt to remedy the vehicle) This offer is subject to me being offered a loan vehicle with an insurance excess and conditions that equal my current insurance policy.

Should after this time the issue continue I will have no option to exercise my rights to a refund.

Would get their attention I would expect  :twisted:

Brilliant mate. Best post in this thread so far.
Title: Re: 2017 i30sr starting problem
Post by: jamcat102 on April 21, 2018, 23:55:14
Has anyone got resolution to their problem?



@lukeee has been posting for me in this forum and I thought I would join in to see if any outcomes have happened?

I have been dealing with Hyundai Australia for a good 8-9 weeks on this issue. I have had flight box recordings taken of my car to try and catch the data to show the fault which hasn't happened. I have had the fuel pump changed and every earth wire and pressure checked.

Hyundai Australia believe the car isn't faulty and have rejected my demand for a replacement or a refund.

My next step is to go go tribunal and fight for a replacement or a refund but I don't think I will go down that step.

Only option now is to unfortunately sell what is a great car aside from this issue.  :blubber:
Title: Re: 2017 i30sr starting problem
Post by: beerman on April 22, 2018, 00:39:59
I would give the ACCC a call, the good people at Hyundai made a undertaking in regards to consumer rights. If the vehicle won't start I would say it is indeed faulty.

 :link: Hyundai Motor Company Australia Pty Ltd - s.87B undertaking | ACCC (http://www.accc.gov.au/public-registers/undertakings-registers/s87b-undertakings-register/hyundai-motor-company-australia-pty-ltd-s87b-undertaking)

The only issue you are going to have is gathering evidence of this fact. Though posts on here and elsewhere if avaliable, video and diary evidence (film start ups, make a diary with date and time each issue occurred) will assist here.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 22, 2018, 07:39:24
Has anyone got resolution to their problem?



@lukeee has been posting for me in this forum and I thought I would join in to see if any outcomes have happened?

I have been dealing with Hyundai Australia for a good 8-9 weeks on this issue. I have had flight box recordings taken of my car to try and catch the data to show the fault which hasn't happened. I have had the fuel pump changed and every earth wire and pressure checked.

Hyundai Australia believe the car isn't faulty and have rejected my demand for a replacement or a refund.

My next step is to go go tribunal and fight for a replacement or a refund but I don't think I will go down that step.

Only option now is to unfortunately sell what is a great car aside from this issue.  :blubber:

Welcome. So it is still happening after a replacement pump, etc...

Just in case you have an event before you get a resolution and need to go somewhere in a hurry, apparently if you prime the engine by pressing the starter without your foot on the brake then do it again with your foot on the brake it should start.  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: jamcat102 on April 24, 2018, 06:20:38
I have been given the Flight recorder from Hyundai & a few steps to run to try and collect the data. An adapter is connected to the car via the cigarette point and when the car faults the flight recorder turns off.

 :link: Hyundai i30 SR flight recorder fault - YouTube (https://youtu.be/TkM7rRB8dp4)

https://youtu.be/TkM7rRB8dp4
Title: Re: 2017 i30sr starting problem
Post by: lukeee on April 24, 2018, 07:10:52
Guys we are going through the ACCC and have been for a while. They have their mechanical team involved in the issue.

We have been given a flight box recorder to use when the vehicle is faulting. The video below is the vehicle not allowing James to turn it off, it still keeps trying to crank.

As James mentioned above, the recorder turns off when the ignition is started so we aren't sure if it's doing anything...

Not sure why the video above isn't embedding, click the link!

Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 24, 2018, 07:21:06
It's a hard one. Unless you've had experience with one of those gadgets it's hard to know. Can you get an opinion from the manufacturer?  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on April 24, 2018, 08:37:22
I also note that the taco is at 250-500 RPM before the engine cranks.  :confused:
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on April 24, 2018, 09:05:30
 :link: G1XDDMN001 Scan Tool User Manual G.I.T Co.,Ltd. (https://fccid.io/TMGG1XDDMN001/User-Manual/User-Manual-2266487.iframe)
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on April 24, 2018, 09:20:42
Is this the same tool?
If so, the average Joe will be completely out of his / her depth.
Not to mention the apprentice at the dealership. :whistler:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on April 24, 2018, 09:27:52
I also note that the taco is at 250-500 RPM before the engine cranks.  :confused:

Thinks,  :confused:
Therefore,  if engine management thinks the engine is already running, it will not attempt to start it.  :head_butt:
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on April 24, 2018, 09:36:42
Is this the same tool?
If so, the average Joe will be completely out of his / her depth.
Not to mention the apprentice at the dealership. :whistler:
I would say so but likely setup to use simply as a trigger or interface into a tablet etc with software for all that other stuff.

probably going to confuse things posting that but thought some may be curious of it's capabilities.

Surely this is a software issue.
Title: Re: 2017 i30sr starting problem
Post by: Lachiepower0402 on April 24, 2018, 10:32:40
Just thought I'd add in a few details

I work at a Hyundai dealership, we have previously had a i30 sr with the same fault as described by the customer, not starting after >30min drives, but starting the second time.

The tech working on the job was never able to fault it, however the customer provided videos, we were not able to drive it long enough. But the low pressure fuel pump (in tank) had already been replaced with no change.

We attempted to swap a high pressure fuel pump from a working vehicle which had no effect either.
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on April 24, 2018, 10:47:57
Just thought I'd add in a few details

I work at a Hyundai dealership, we have previously had a i30 sr with the same fault as described by the customer, not starting after >30min drives, but starting the second time.

The tech working on the job was never able to fault it, however the customer provided videos, we were not able to drive it long enough. But the low pressure fuel pump (in tank) had already been replaced with no change.

We attempted to swap a high pressure fuel pump from a working vehicle which had no effect either.
Always good to have some insight, I guess the real question people would like to know is what's happening in the background to find a fix?

Not something we can expect you to answer now you've identified yourself.

I remember several years ago when i was in battle with Mitsubishi chatting with a senior tech highlighting the value of data logging.

he remembered a Lancer which had an engine management issue, can't remember the exact detail. could not fault, over and over. after several weeks of logging and the customer managing to replicate the fault, they discovered this person just happened to drive the vehicle in such a manner to trigger the event.

end result was a software update being released.

I just can't imagine with these vehicles being so new that it's a component issue, more a glitch.

Is it not possible to get intothe live data and see what's enabled and what's not?

how many sensors can be monitored?

fuel pressure
injector trigger
immobiliser
crank and cam sensors
spark

It's cranking so what's missing?



Title: Re: 2017 i30sr starting problem
Post by: lukeee on April 24, 2018, 10:52:44
I personally think this is an engine management/sensor related problem. We would have a much different tune if there were some professionalism attached to the approach from head office and unnamed dealership.

It is very very clear to see that we have been filed in the top hard basket.

I appreciate they gave the tool to use, however we are yet to find the result from recording said problem. I’m going on a rampage if this comes back as inconclusive.
Title: Re: 2017 i30sr starting problem
Post by: Lachiepower0402 on April 24, 2018, 10:55:03
ATM nothing as the customer took their vehicle back as they needed it, we were never able to fault the vehicle in the shop or when running a data logger on it overnight, the tech spoke to Hyundai for possibilities to trigger the issue, which involved spritied driving, etc, still no fault, expect customer still noticed it. So it seemed to be very intermittent.

We also hooked up a fuel pressure guage overnight to see if it was loosing pressure making a longer crank.

Also every sensor on the vehicle can be monitored and viewed live, just not very useful until the fault occurs.

We found the best temporary fix was to press the start button twice without pressing the brake to turn the igniton on (until the dash light up), allow the fuel pump to prime, then start the car, seemed to work every time.
Title: Re: 2017 i30sr starting problem
Post by: Lachiepower0402 on April 24, 2018, 11:01:16
Honestly, I can only see the problem now as trying to start the car before it get time to prime the high pressure pump enough to inject. If anyone who is currently experiencing the issue could try what I described in the previous post (turning on ignition before cranking) and report back it would interesting to know what happens.
Title: Re: 2017 i30sr starting problem
Post by: jamcat102 on April 24, 2018, 11:03:43
But its not normal and we shouldn't have to prime things. I have been dealing with Hyundai for 8 weeks about this. I think they are just unable to resolve the issue and are keep pushing it thinking i will give up. Fair trading has offered to step in but i will need to go to tribunal for this. I have to monitor my car with the flight recorder until Monday 30/04. Hopefully i can catch some data.
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on April 24, 2018, 11:05:23
ATM nothing as the customer took their vehicle back as they needed it, we were never able to fault the vehicle in the shop or when running a data logger on it overnight, the tech spoke to Hyundai for possibilities to trigger the issue, which involved spritied driving, etc, still no fault, expect customer still noticed it. So it seemed to be very intermittent.

We also hooked up a fuel pressure guage overnight to see if it was loosing pressure making a longer crank.

Also every sensor on the vehicle can be monitored and viewed live, just not very useful until the fault occurs.

We found the best temporary fix was to press the start button twice without pressing the brake to turn the igniton on (until the dash light up), allow the fuel pump to prime, then start the car, seemed to work every time.
Well every techs nightmare but also a good challenge and chance to be a hero. Next thought is can a more permanent logger be fitted like a blackbox which will continually grab data and then be uploaded until such time the event occurs?

Any chance( unless it's classified) you can give a quick shake down on what those loggers can capture ? are they grabbing all data or just any codes triggered? :goodjob2:
Title: Re: 2017 i30sr starting problem
Post by: Lachiepower0402 on April 24, 2018, 11:12:50
While I understand it's not normal to have to prime before start I wouldn't be able to tell you anymore, the car had left the workshop and honestly no one is interested in something that isn't of concern anymore, except me, I am about to lay down some cash for one so only interested as it's starting to become a common issue.

I would personally say it's not something mechanical because as I stated in a previous post we replaced the high pressure pump from a another vehicle and no change, it is most likely software/firmware which Hyundai will need to look into further.

With the flight recorder's, they record all the current data from all systems and modules of the vehicle and also any fault codes put in current including time and date. Besides the AutoLink Module their isn't any permenent blackbox available that would be able to give the detail the flight recorder can.
Title: Re: 2017 i30sr starting problem
Post by: Lachiepower0402 on April 24, 2018, 11:22:43
Just decided to look on the hotline as their is one example of a paritally solved case, it relates to a short to ground. Refer to attached picture for screenshot

Title: Re: 2017 i30sr starting problem
Post by: tw2005 on April 24, 2018, 11:23:00
While I understand it's not normal to have to prime before start I wouldn't be able to tell you anymore, the car had left the workshop and honestly no one is interested in something that isn't of concern anymore, except me, I am about to lay down some cash for one so only interested as it's starting to become a common issue.

I would personally say it's not something mechanical because as I stated in a previous post we replaced the high pressure pump from a another vehicle and no change, it is most likely software/firmware which Hyundai will need to look into further.

With the flight recorder's, they record all the current data from all systems and modules of the vehicle and also any fault codes put in current including time and date. Besides the AutoLink Module their isn't any permenent blackbox available that would be able to give the detail the flight recorder can.
They often say you never buy the first series in a new model, anyway if it's on the increase I'd expect some busy engineers in the background working it.  Brother in law just got himself a DCT CRDi. heard nothing bad yet. And I keep bragging about the 383000K FD example I keep trucking in. 

Thanks for the contribution :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: Lachiepower0402 on April 24, 2018, 11:29:40
Attached link is the pdf of the repaired wiring digram

 :link: i30.pdf - Google Drive (https://drive.google.com/file/d/1m3iDXVRIuiBlRoM2uXZsp3ayNM_nT3lk/view?usp=sharing)
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 24, 2018, 11:35:35
@Lachiepower0402

Thanks very much for the info. Your feedback is very helpful.  :goodjob2: :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on April 24, 2018, 23:45:09
@Lachiepower0402  Hi from me and  As Tw and Dazz have said, thankyou for your input.
 The problem you are trying to solve used to have a term in the electronic trade of " Dog fault"...you have to put it in a corner with instruments attached until the fault occurs and adjust the instruments to narrow down the area of concern. This can take days or weeks.

Someone in Hyundai has to have the initiative to retrieve  one or two of the complainants cars and give them a replacement. Then high level techs need to take charge of diagnosis.

Ive looked at the screenshots above and while I don't want to knock the repairer, :goodjob2:  I am a bit confused. Is this the same fault?
If he had a "short to ground at pin5 E44" the relay(E44) would not pull in , therefore no starter motor action.
He hasn't explored the harness to find a very intermittent fault which occurs while the starter is cranking.
Title: Re: 2017 i30sr starting problem
Post by: Lachiepower0402 on April 25, 2018, 00:40:06
@Lachiepower0402  Hi from me and  As Tw and Dazz have said, thankyou for your input.
 The problem you are trying to solve used to have a term in the electronic trade of " Dog fault"...you have to put it in a corner with instruments attached until the fault occurs and adjust the instruments to narrow down the area of concern. This can take days or weeks.

Someone in Hyundai has to have the initiative to retrieve  one or two of the complainants cars and give them a replacement. Then high level techs need to take charge of diagnosis.

Ive looked at the screenshots above and while I don't want to knock the repairer, :goodjob2:  I am a bit confused. Is this the same fault?
If he had a "short to ground at pin5 E44" the relay(E44) would not pull in , therefore no starter motor action.
He hasn't explored the harness to find a very intermittent fault which occurs while the starter is cranking.

That's basically how its going at the moment, but the customer has taken the car back with nothing being done, so we can't continue until he brings it back again if it occurs again.

I can see what you mean once I look at it, without power at that pin nothing would happen, not even crank, he way of just seen something and gone with it, then it worked since it is a temporary issue. I'm pretty sure the customer will be getting a complete new wiring harness in that case, so I guess I'll see what happens
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on April 30, 2018, 07:14:39
I'm having exactly the same intermittent problem with my 2018 SR auto.

Like you, first start of the day is perfect, then every once in a while after being left for 30mins or so, the engine turns over but doesn't fire.its happened about 5 times in the past 3 weeks. it sounds to me like the car is starved of fuel. im wondering if its the ignition coil or an issue with the spark plugs of leads

My dealer has tested and can't find an issue as yet and there are no fault codes either.

im just monitoring it and plan to video the 'starting'  to try and capture what happens
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on April 30, 2018, 08:58:55
Sorry to hear about your problem. But, you have joined a growing chorus .  We can only catalogue  all the complaints and wait for  Hyundai  respond  in a professional manner.
It would be reasonable, armed with all this info., that you owners stop taking your faulty cars back; instead demand a replacement vehicle.
Title: Re: 2017 i30sr starting problem
Post by: Hati on April 30, 2018, 09:09:04
So far this issue is restricted to the SR (petrol) models. Is that right?
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 30, 2018, 09:10:31
I will attempt to escalate this by sending a link to this thread to Hyundai Australia.

Obviously, being an SR "auto" owner I have a vested interest.

It has now become common enough that Hyundai Head Office needs to get involved to cut it off at the pass before it has a detrimental effect on the reputation of an otherwise excellent vehicle.

New owners should not have to deal with an issue like this in this day and age. :disapp:

So far this issue is restricted to the SR (petrol) models. Is that right?

Yes Hati that is correct.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 30, 2018, 09:24:43
This is what I just sent them...

Hi,

 I am the co-founder and Administrator of the worldwide i30 Owners club. I am based in Devonport Tasmania and have an i30 SR (DCT) which is our 4th i30 since 2008.

While I don't have any major issues with my vehicle we are having a number of Members with a relatively major issue with the same model. It is starting to impact on the reputation of this popular model.

It relates to a failure to start, which can be embarrassing and very inconvenient (particularly in a new vehicle)

Here is a link to the main thread on our site.

Can this be made known to the "Powers that be" so that a more coordinated effort can be undertaken to identify and resolve this issue ASAP.

 :link: 2017 i30sr starting problem (https://www.i30ownersclub.com/forum/index.php?topic=47537.new#new)

Regards,

Darryl Bailey
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on April 30, 2018, 10:04:08
Nice and succinct , not emotive.  :goodjob2:
It will be interesting to see who and how he/she/they respond.
A diary of the interactions will be valuable.
While this pressure may not be appreciated, Hyundai should realise that we remain on their side.

Thanks Dazz
Title: Re: 2017 i30sr starting problem
Post by: lukeee on May 01, 2018, 03:03:10
Just FYI guys, James after the fight he had with Hyundai and then the damage the motor group added to one of the wheels has decided to part with the Hyundai. Traded it in and bought an Astra which he is quite happy with!
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on May 01, 2018, 03:39:14
Just FYI guys, James after the fight he had with Hyundai and then the damage the motor group added to one of the wheels has decided to part with the Hyundai. Traded it in and bought an Astra which he is quite happy with!

Sorry to hear this, Thanks very much for keeping us in the loop.
 Better luck with the Astra,
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 01, 2018, 07:08:00
Thanks for the heads up @lukeee

Disappointing, but understandable.

Here's the reply from Hyundai...

Hi Darryl,

Thanks for your email, we would suggest that anyone experiencing a concern with their vehilce will need to present it to their Hyundai Service Department.

Unfortunately we are unable to assist with providing diagnosis over this medium and would suggest presenting your Hyundai to your nearest Hyundai dealership, we will pass your feedback and concerns through to the relevant departments for review and consideration.

The dealership is equipped with the resources to inspect and diagnose the concerns. A full list of dealerships can be found by visiting the following link  :link: Hyundai Motor Company Australia - New & Used Cars Prices, Dealers & Test Drives | Hyundai Australia (http://www.hyundai.com.au/find-a-dealer)
Kind regards,
Erin Marshall
Customer Care Specialist – Social Media
Hyundai Motor Company Australia
 :link: Customer Care Centre (http://customercare.hyundai.com.au)
Phone: 1800 186 306

And my reply to that ...

Hi Erin,

Thanks for your reply. The relevant members have been dealing with their closest dealers, with limited success. This is why I am happy you are passing on our concerns to the relevant departments.

It seems to be happening often enough that a higher authority needs to be made aware so the fault can be adressed and worked on as a priority.

I'm not sure how bad things need to get before Hyundai Korea start throwing resources at fixing an issue?

Thanks again for your time.

Regards,

Darryl Bailey
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on May 01, 2018, 21:56:26
Well that gives you confidence.  :rolleyes:

Did he even read , let alone understand your email and linked topic?

If Erin intended to placate these already furious PD owners, he did exactly the opposite.
Title: Re: 2017 i30sr starting problem
Post by: Liisa on May 04, 2018, 09:07:12
Thanks for the heads up @lukeee

Disappointing, but understandable.

Here's the reply from Hyundai...

Hi Darryl,

Thanks for your email, we would suggest that anyone experiencing a concern with their vehilce will need to present it to their Hyundai Service Department.

Unfortunately we are unable to assist with providing diagnosis over this medium and would suggest presenting your Hyundai to your nearest Hyundai dealership, we will pass your feedback and concerns through to the relevant departments for review and consideration.

The dealership is equipped with the resources to inspect and diagnose the concerns. A full list of dealerships can be found by visiting the following link  :link: Hyundai Motor Company Australia - New & Used Cars Prices, Dealers & Test Drives | Hyundai Australia (http://www.hyundai.com.au/find-a-dealer)
Kind regards,
Erin Marshall
Customer Care Specialist – Social Media
Hyundai Motor Company Australia
 :link: Customer Care Centre (http://customercare.hyundai.com.au)
Phone: 1800 186 306

And my reply to that ...

Hi Erin,

Thanks for your reply. The relevant members have been dealing with their closest dealers, with limited success. This is why I am happy you are passing on our concerns to the relevant departments.

It seems to be happening often enough that a higher authority needs to be made aware so the fault can be adressed and worked on as a priority.

I'm not sure how bad things need to get before Hyundai Korea start throwing resources at fixing an issue?

Thanks again for your time.

Regards,

Darryl Bailey


It’s funny how they said that however I’ve called Hyundai several times and last I heard was that nothing had been recorded on their system about the videos I sent them or the issues with my car. The guy I last spoke to apparently flagged my complaint and said someone was going to call me in the next couple of days..... it’s been a week now and I still haven’t heard anything. This is beyond ridiculous now.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 04, 2018, 10:19:36
Hi Liisa,

Hopefully someone higher up is now monitoring this thread. I'll try and escalate it further if nothing more comes back from them next week. Keep at them.
Title: Re: 2017 i30sr starting problem
Post by: John B on May 04, 2018, 10:24:18
Maybe they would listen if Current Affair got involved .  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 04, 2018, 12:05:58
Maybe they would listen if Current Affair got involved .  :undecided:

 :eek: :sweating:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on May 04, 2018, 22:20:02
Maybe they would listen if Current Affair got involved .  :undecided:

Some well placed media exposure may jerk them into action, but it needs to be initiated by one or more of the affected owners. Our logging of the issues is just that, it isn't hard evidence. However, it can assist the complainants.
Title: Re: 2017 i30sr starting problem
Post by: John B on May 05, 2018, 00:59:34
Yes I agree, the thing is it has been going on too long with no action from Hyundai. Some publicity that could possibly affect their sales might jolt them into some action. The polite approach to Hyundai does not seem to have worked. As it is we know of one person that has traded his  new i30 in for  a different make. Hopefully one of the affected owners will say enough is enough time to get tough.  :evil:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 05, 2018, 02:06:13
Ok, so I've contacted Hyundai Global with a slightly modified message as below. Lets see what happens... I might pinch that potential Nobel Peace prize off Trump if I can get this sorted...

Hi There,

 I am the co-founder and Administrator of the worldwide i30 Owners club. I am based in Devonport Tasmania and have an i30 SR (DCT) which is our 4th i30 since 2008.

While I don't have any major issues with my vehicle we are having a number of Members with a relatively major issue with the same model. It is starting to impact on the reputation of this popular model. One member has already traded his i30 SR on a Holden Astra after getting poor support about his issue and others are getting frustrated and angry. See link to one of our threads on the issue below.

It relates to a failure to start, which can be embarrassing and very inconvenient (particularly in a new vehicle)

Here is a link to the main thread on our site.

Can this be made known to the "Powers that be" so that a more coordinated effort can be undertaken to identify and resolve this issue ASAP.

 :link: 2017 i30sr starting problem (https://www.i30ownersclub.com/forum/index.php?topic=47537.0)
I did contact Hyundai AUstralia but their reply was basically for the owners to contact their closest Dealer, which in most cases hasn't been much help!

Regards,

Darryl Bailey
Title: Re: 2017 i30sr starting problem
Post by: John B on May 05, 2018, 04:08:39
Ok, so I've contacted Hyundai Global with a slightly modified message as below. Lets see what happens... I might pinch that potential Nobel Peace prize off Trump if I can get this sorted...

Hi There,

 I am the co-founder and Administrator of the worldwide i30 Owners club. I am based in Devonport Tasmania and have an i30 SR (DCT) which is our 4th i30 since 2008.

While I don't have any major issues with my vehicle we are having a number of Members with a relatively major issue with the same model. It is starting to impact on the reputation of this popular model. One member has already traded his i30 SR on a Holden Astra after getting poor support about his issue and others are getting frustrated and angry. See link to one of our threads on the issue below.

It relates to a failure to start, which can be embarrassing and very inconvenient (particularly in a new vehicle)

Here is a link to the main thread on our site.

Can this be made known to the "Powers that be" so that a more coordinated effort can be undertaken to identify and resolve this issue ASAP.

 :link: 2017 i30sr starting problem (https://www.i30ownersclub.com/forum/index.php?topic=47537.0)
I did contact Hyundai AUstralia but their reply was basically for the owners to contact their closest Dealer, which in most cases hasn't been much help!

Regards,

Darryl Bailey

You have done well Dazz. As Hyundai have stated owners should contact their dealers ,personally I think Hyundai should contact the dealers and take ownership of the problem. I feel sorry for the folks that have the problem and it is obvious it has been shoved back to the owners & dealers who cant solve it.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on May 09, 2018, 11:18:44
Hi.

Ive had my 2018 i30 SR since 28 March....and the same starting issues happened after about 2 weeks. Identical issues to what you are experiencing.

I took the car in for its 1000km check on 30th April ...and of course, they couldn't replicate the issue.

So i' ve taken to videoing each start to catch the problem as it happens.

Like you, the car starts from cold with out an issue. But after being left for c 1 hr or so the car struggles to start. When it does after cranking for a few seconds, the tick over is lumpy and the engine light and key/transponder light stays on. When i press the accelerator, the engine light and key/transponder light go off and the lumpy tickover disappears....as if nothing ever happened.

Ive also noticed that until i press the accelerator, neither the radio or lights (at night)  turn on..... its almost as if the pressing the accelerator is somehow completing the ignition process.

Im going to gather a number of video clips before going back to the dealer.

thinking out load , i saw a video of a guy from Scandinavia on You Tube that was having problems with his i30N...he mentioned that he had had the fuel pump replaced.

Im wondering if our starting issue is Fuel pump or Ignition coil related.

Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 09, 2018, 21:48:50
Thanks for that Beardyboy,

I haven't heard any more from Hyundai since my latest contact. On behalf of our members. I haven't had the issue with my SR yet..  :Touch:

Yes, I thought the same thing. From memory someone did have their Fuel Pump replaced without it fixing the problem. :undecided:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on May 10, 2018, 07:54:12
Hi.

Im wondering if our starting issue is Fuel pump or Ignition coil related.

Thanks for the added input.

We have advice that a Dealer has tried the fuel pump scenario and was not successful.
Adding your description to others, I suggest this seems more like software however the time delay is baffling.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on June 09, 2018, 08:56:22
Just a bit of an update.

 I’ve showed videos of my car and others found on You tube to lead technician at Alto.

Car now booked in for the week of 25 June.

Let’s see what happens
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on June 09, 2018, 09:00:49
Just a bit of an update.

 I’ve showed videos of my car and others found on You tube to lead technician at Alto.

Car now booked in for the week of 25 June.

Let’s see what happens

Excellent.

I didn't hear anything back from Hyundai Global.  :fum:
Title: Re: 2017 i30sr starting problem
Post by: Khuntza on June 11, 2018, 12:49:29
I believe I have seen the same issue. I have a 2017 i30 SR Premium purchased Jan this year.

It happened 3 times the day beore the 1500km checkup and its happened about half a dozen times since. Naturally, it can't be replicated by the service technicians. The first time we suspected it was fuel related but Ive only put 95 in it since then. At the 10,000km it just had they tested again and found nothing of note either.

From my troubleshooting and observations I think its power realted or maybe starter time out related.  When it happens, the multimedia unit doesnt seem to power up and stays dark. The vehicle starts but the engine warning light shows. If I press the start button it usually shuts off the engine and it will then start as normal on the next try.  Once or twice pressing the start button has tried to start an already running motor but a second press will stop it and itll start fine again next try.

This has happened when the engine is both cold and warm. But like others mentioned, it seems more common to happen when its warm and Ive been at the shops for 30min to an hour.

Ive noticed during normal starting that the multimedia unit powers on with the engine, so if the engine takes longer to start then the multimedia unit is delayed.  The time seems to vary each time the vehicle is started.  There is a Hyundai logo that shows only about 1 in 10 starts where as most times it goes straight to the safety warning screen.  Its almost as if the engine starts right as the time out kicks in, leaving the engine running with a computer that thinks it didnt start.  Just my thoughts.

Next time it happens Ill try pressing the accelerator like suggested to see if that completes the ignition process.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on June 23, 2018, 10:15:53
My car goes in for a week long check on Monday after the technician saw a collection of video footage of the starting issue.

Having looked at a few other i30 starting issues on you tube, I came across a video for a different car with a similar starting issue ( no error codes)  that turned out to be a Mass airflow Sensor issues..... it got me wondering if this was the issue with my i30
Title: Re: 2017 i30sr starting problem
Post by: rjl on June 30, 2018, 07:23:49
Hi guys has anyone by any chance had there issues fixed? or heard back from there dealer in regards to the issue?. I'm unfortunately getting the same issue as everyone else in my SR premium PD2.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on June 30, 2018, 08:31:43
Hi guys has anyone by any chance had there issues fixed? or heard back from there dealer in regards to the issue?. I'm unfortunately getting the same issue as everyone else in my SR premium PD2.

Quick answer... No.
they still duck for cover.
But with pressure from people like you they will have to deal with the problem.
Unfortunately, given Hyundai's lack of response, their reputation will remain soiled, even after they resolve all issues.
Dumb and Dumber  :head_knock:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on June 30, 2018, 10:31:30
@rjl  :wlcome01:

They seem to be getting closer from some of the feedback on here. Feel free to show this thread to your dealer if it helps.

When they only get a problem like this with maybe one car in 20 or less, a Service department might only get one such complaint.

They don't seem to have a problem sharing process in place.  :crazy1:

Excuse the french, but it is getting BLOODY frustrating..

I've bought up the issue with Hyundai Australia and Hyundai Global but no useful feedback so far.  :fum:
Title: Re: 2017 i30sr starting problem
Post by: rjl on June 30, 2018, 14:41:05
Hi thanks for the reply guys :). Maybe this update can help everyone. I manage to get in touch with a mate today, happens to be a service manager at a Hyundai dealership. Apparently they were told by Hyundai HQ about this issue only this week, based on the reports of other Hyundai dealers, but they were not told how to fix it, only get data from affected car and set it back to HQ. bummer its ruining the new car feel :( . Based on how long this forum post has been going, that's an awful long time.

Also I haven't fully read all the posts here. But has anybody else experienced long starting time for the engine. similar to the car not starting issue.
the engine will start, but it takes a long time to crank up, almost like a car with a weak battery. it happening to my car on top of the, not starting issue.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on June 30, 2018, 23:17:27
Thanks for that feedback. Finally some positive news. Like you say they should have done something like that months ago.

Have you tried priming the car by first pressing the starter without your foot on the brake, then waiting a few seconds and then starting it as normal with your foot on the brake. Apparently that helps. I have been lucky so far, but still makes me nervous, having the same model. I do love my car though.  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on July 01, 2018, 00:07:45
 :goodjob2:

It sounds like the beast is getting restless, but "send us the data" sounds like mere lip service. Hyundai HQ should have taken back some affected vehicles and had their system designers, who understand electronics, work to solve their problem.

Have you tried priming the car by first pressing the starter without your foot on the brake,
What are we priming? Just a question.  :Pout:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 01, 2018, 00:24:47
Yes, Gary, it does seem Hyundai aren't really taking this seriously enough.  :disapp:

I assume if it is working then it must be priming the fuel pump or something else in the fuel line? I'm not the mechanic here..  :whistler:
Title: Re: 2017 i30sr starting problem
Post by: beerman on July 01, 2018, 02:02:56
Problem for mine is two way.

Dealers sending cars back to owners with 'Tested no fault found' without documenting the issue and reporting back to Hyundai mean that it takes time for head office to realise there is an issue.  Especally when clients come in with videos of the fault. These should be obtained and sent back to Hyundai, the fault is proven, here it is, now lets work on the issue. Create a code for reports of said issue and start mining data for possible causes. I have no doubt once enough data comes in the super computer to work out a part that is common to the vehicles that may be the cause.

Any report of a new fault that cannot be fixed should be reported to HQ to be documented, this should see them ahead of the game when an issue arises as they should have already started to work towards a cure.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on July 01, 2018, 04:35:57
I assume if it is working then it must be priming the fuel pump or something else in the fuel line? I'm not the mechanic here..  :whistler:
Nor me on keyless start. From what I observe on the Mazda, nothing happens.   :head_knock: Might check that shortly.


.  .... Any report of a new fault that cannot be fixed should be reported to HQ to be documented, this should see them ahead of the game when an issue arises as they should have already started to work towards a cure.

I see it your way mate. But the information has to be relevant and backed by reasoned testing. If HQ get reports from prats who cant be bothered or mangers who wont waste wages properly tracking a problem, then it will just become a bureaucratic  pile of papers in someone's out-bin.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 01, 2018, 05:07:08
I assume if it is working then it must be priming the fuel pump or something else in the fuel line? I'm not the mechanic here..  :whistler:
Nor me on keyless start. From what I observe on the Mazda, nothing happens.   :head_knock: Might check that shortly.


.  .... Any report of a new fault that cannot be fixed should be reported to HQ to be documented, this should see them ahead of the game when an issue arises as they should have already started to work towards a cure.

I see it your way mate. But the information has to be relevant and backed by reasoned testing. If HQ get reports from prats who cant be bothered or mangers who wont waste wages properly tracking a problem, then it will just become a bureaucratic  pile of papers in someone's out-bin.

In Hybrids like the Camry Hybrid they start priming things as soon as you open the door and get in. You can hear a kind of whirring noise like a pump priming. But you are right I don't hear any noises when i press the starter button with my foot off the brake in the SR. Mind you I am fairly deaf!  However I assume something must happen if it helps the start these troublesome cars..  :undecided:

Yes, and as far as the contacting head office goes, they need to only contact them for serious issues, but they don't come much more serious than this. It wouldn't be too hard to design a checklist for a problem like this that could document the fault and be collated in Head Office for further action.  :crazy1:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on July 01, 2018, 22:04:22
Put a battery in the key fob and witnessed the sceptical. Probably does prime fuel along with everything else. I note that we have a report of a fuel pump change having no affect.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 01, 2018, 22:23:10
Put a battery in the key fob and witnessed the sceptical. Probably does prime fuel along with everything else. I note that we have a report of a fuel pump change having no affect.

Cheers for checking.  :goodjob:

Of course it is possible that a replacement fuel pump had the same undiagnosed fault. The N has had some fuel pump issues apparently (a bad batch?)  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on July 05, 2018, 06:11:03
Mike Sinclair -Director of Content and Editor in Chief of MOTORING (Part of CarSales) has agreed to follow up with Hyundai on my behalf.

It might be an idea if all of us with the warm start issue try and get Mike on the case. He wants to see the video footage etc

Im happy to forward his details to those of you are will see this through.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on July 05, 2018, 06:22:08
this is the email trail between me and Hyundai customer care.....their final reply (at the bottom) is Customer service GOLD

Dear Sirs,

I have a Jan 2018 i30SR (DCT) that I bought new 28 April2018.

There is a major failure issue related to warm starting the vehicle. ie if the car is restarted after c 30 mins after running at normal temperature ( say the commute to work) , then it firstly struggles to start (cranks for up to 10 secs) and the engine light and immobiliser lights stay on until the car is manually revved. Its as if the ignition sequence isn't completed. No fault codes are produced according to the auto link.
The dealer from where I bought it has "tested" the car now on 3 separate occasions (the last being a week long stay in the work shop), and claim that a) they cannot replicate the issue and b) no fault codes are produced. I have provided various video footage on when the issue occurs to the dealer. Attached is a recent video of the incident. The dealer has advised me to run the car only on 98 (rather than e10) for the next 6-8 weeks and keep a diary and log of fill ups/ incidents... whilst I have agreed to do this, I shouldn't be expected to be a Hyundai test mules part of the new car ownership experience.
I notice from the i30owners forum, that a growing number of SR DCT owners are reporting similar issues and are getting the same run around from their dealers.
I am extremely concerned that this warm starting issue will only worsen as dealers will look no further than fault codes rather properly investigate the issue.

I would like to know why Hyundai will do to resolve this issue rather than refer me back to the dealer network in the first instance.

Attachment(s)
i30 warm start issue.MOV

THEY RESPONDED

Hi Iain,

Thank you for contacting Hyundai Customer Care and providing us an opportunity to respond.

It is disappointing to learn there is this warm starting concern with the vehicle, but the dealership would need to fault / replicate the concerns before they can proceed.

If you have any other questions please don't hesitate to respond to this email.
Kind regards,
Anton Crump
Senior Customer Care Officer
Hyundai Motor Company Australia
 :link: Customer Care Centre (http://customercare.hyundai.com.au)
Phone: 1800 186 306

I RESPONDED

Dear Anton
Thank you for your response.
With respect, are you suggesting that unless there a fault code is produced OR that the issue arises in front of the technician that Hyundai deem there is no fault?
I have provided video evidence that clearly shows what happens when the warm start issue arises and I would have thought that, from the footage, a good technician should be able to come up with a list of areas to investigate and components to test….yes this is likely to be a time consuming exercise for the technician.
Given the nature of the issue, I do not know how thoroughly the technicians at Alto have investigated my car when it has been in at the service centre or whether the circumstances that produce the fault have been met….like i've said above, this is likely to be a time consuming task that requires a senior technicians problem solving skills.
I would like Hyundai to get involved and physically assist the Alto team as i'm sure that your most senior technical people will have come across 'no fault code' producing issues before.
At the moment I have been asked to run the vehicle on 98 Ron fuel only for the next 6-8 weeks to see what effect that has ( so far no difference)…considering the car should run on 91 and is e10 compatible, this feels like a bit of a pointless exercise.. but am complying.
I am aware through the i30Owners forum of other PD i30 SR DCT owners with the same issue that are having the same runaround with their dealers.
You will be familiar with the recent Ford Gearbox issue in the focus and fiesta etc and how the dealerships couldn’t replicate and put it down to owner driving……the dealer run around and lack of owner support proved to be an expensive mistake for Ford and something that the rest of the automotive industry should learn from.
So, please can you let me know how Hyundai will to resolve the warn starting issue both on my vehicle and others affected by the same issue.
Many thanks

AND HYUNDAI CAME BACK WITH

I have read your email and understand what you believe and would like to see happen

The dealership (Hyundai Motor Company Australia) would need to fault / replicate the starting concerns before they can proceed.

HMCA will not enter into any further correspondence on this matter.
Kind regards,
Anton Crump
Senior Customer Care Officer
Hyundai Motor Company Australia
 :link: Customer Care Centre (http://customercare.hyundai.com.au)
Phone: 1800 186 306
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 05, 2018, 07:57:48
That's a great idea getting Mike Sinclair involved.

I would also be sending that email transcript to the ACCC - Unbelievable (but I do believe you)  :crazy1: :fum:

Sounds like Hyundai Customer care is overdue for a  name change!  :rofl: :rofl:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on July 05, 2018, 08:35:17
Hi Dazz and others, I have put together ( in abstract form for clarity) the faults, the known attempts to repair, resistance by Hyundai etc. I will add the new Reponses above to a locked page, with link back here.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on July 05, 2018, 08:41:33
Put a battery in the key fob and witnessed the sceptical. Probably does prime fuel along with everything else. I note that we have a report of a fuel pump change having no affect.

Cheers for checking.  :goodjob:

Of course it is possible that a replacement fuel pump had the same undiagnosed fault. The N has had some fuel pump issues apparently (a bad batch?)  :undecided:

Problem I have with accepting fuel pump theory is that we have reports of the SR engine not shutting down.
The N..hmm.  :undecided: I haven't included that in the above report because we have "bad fuel pump" or "its the same as the SR". eg None is evidence based.

PS: bit busy but still here, G.  :)
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 05, 2018, 08:48:53
Put a battery in the key fob and witnessed the sceptical. Probably does prime fuel along with everything else. I note that we have a report of a fuel pump change having no affect.

Cheers for checking.  :goodjob:

Of course it is possible that a replacement fuel pump had the same undiagnosed fault. The N has had some fuel pump issues apparently (a bad batch?)  :undecided:

Problem I have with accepting fuel pump theory is that we have reports of the SR engine not shutting down.
The N..hmm.  :undecided: I haven't included that in the above report because we have "bad fuel pump" or "its the same as the SR". eg None is evidence based.

PS: bit busy but still here, G.  :)

Cheers Gary, All good. I didn't expect you to include the N (different engine and maybe different fuel pump too) Just interesting about a "sort" of similar issue with some cars.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: Plutonus on July 06, 2018, 04:04:34
this is the email trail between me and Hyundai customer care.....their final reply (at the bottom) is Customer service GOLD

...

You may wish to remind HMCA that under Australian Consumer Law a manufacturer must provide a product that is of acceptable quality, and if it is not, a consumer is entitled to approach the manufacturer for a remedy.

Perhaps contact the Fair Trading body in your state. I'm sure they'll be thrilled to hear a manufacturer is refusing to comply with the consumer guarantees.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on July 06, 2018, 08:25:48
Hi

Following on from the dealer head scratching and the brush off from Hyundai customer care, I contacted the editor of Motoring ( part of Carsales)... today they received this response to my complaint:

After speaking with Tech, they are aware of about 5 vehicles with this sort of concern. However due to the extremely intermittent nature of the issue, have not had any dealer able to replicate it and have not been able to obtain any data from the vehicles.
 
We are going to request that this customer presents his vehicle to Alto to have a D Logger set up in the vehicle to capture the data surrounding the issue as he advises that it happens almost every time for him.
 
We will arrange a loan vehicle for the customer while the vehicle is at Alto getting set up to minimise the disruption to the customer.
”.”

Hopefully with a bit of motoring press involvement, they’ll take the issue a bit more seriously
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 06, 2018, 08:57:56
Thanks! Someone has to say it! "About F'ing time"!  :crazy1:
Title: Re: 2017 i30sr starting problem
Post by: rjl on July 12, 2018, 05:55:19
Hi guys.

Does anybody else have any updates in regards to there cars? Has anybody tried taking there car back to there dealer again? Since hyundai has now officially instructed there dealers  to send through data about the fault? Just got word that my local dealer is currently trying to send data back to hyundai . They've been
trying to replicate and log the issue for the past week, I saw 2 i30 Sr left by their owners  in order to get data.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 12, 2018, 13:38:07
Hi guys.

Does anybody else have any updates in regards to there cars? Has anybody tried taking there car back to there dealer again? Since hyundai has now officially instructed there dealers  to send through data about the fault? Just got word that my local dealer is currently trying to send data back to hyundai . They've been
trying to replicate and log the issue for the past week, I saw 2 i30 Sr left by their owners  in order to get data.

Definitely acknowledging the problem now and starting to do the right thing by the sound of it. Shame they were so slow in their initial responses.  Not handled very well at all.  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: rjl on July 13, 2018, 01:17:30
If I may ask Dazzler are you having the same issue with your SR?
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 13, 2018, 02:01:46
If I may ask Dazzler are you having the same issue with your SR?

That's fine. No mine has been great apart from a couple of blind spot monitoring issues. I just get cranky because, as cofounder of this site and an owner of 4 different i30's in 4 years, I am a big Hyundai and i30 fan.

The way this situation has been handled gives fuel to the Hyundai haters who have just started to eat humble pie.

The i30 came out the blocks very strongly in 2007/8 and in a lot of ways the latest PD version is the best ever, but a few annoying intermittent faults are undermining confidence in the model/brand. Still miles ahead of VW and Ford amongst others though. :cool:
Title: Re: 2017 i30sr starting problem
Post by: rjl on July 13, 2018, 03:44:01
I got both the not starting and cranking issue unfortunately on the PD2. Hopefully hyundai does find a fix for it soon.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 13, 2018, 13:02:50
I got both the not starting and cranking issue unfortunately on the PD2. Hopefully hyundai does find a fix for it soon.

Sorry to hear that. Interesting that a PD 2 has been affected too!
Title: Re: 2017 i30sr starting problem
Post by: becstarz on July 26, 2018, 09:53:41
Hey all first time poster here. Just wondering if there has been any update to this issue. I’ve had this same problem since the first couple of days of ownership back in Feb this year.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on July 26, 2018, 10:30:29
Ok brief update:

D-logger fitted 23/7.... the technician has replicated the fault... but before the d logger had been fitted so they are still none the wiser.
 
Car returned to me 24/7 with d logger ready to go.

Recorded 3 instances on 25/7

26/7 returned to dealer to upload data for Hyundai

The d logger will stay in the car for a few more days to record further instances

All instances also recorded on video

** owners with this starting fault or other faults really need to keep on at the dealers, involve media and do whatever you constructively can to get the issues fixed.**
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 26, 2018, 10:40:36
Ok brief update:

D-logger fitted 23/7.... the technician has replicated the fault... but before the d logger had been fitted so they are still none the wiser.
 
Car returned to me 24/7 with d logger ready to go.

Recorded 3 instances on 25/7

26/7 returned to dealer to upload data for Hyundai

The d logger will stay in the car for a few more days to record further instances

All instances also recorded on video

** owners with this starting fault or other faults really need to keep on at the dealers, involve media and do whatever you constructively can to get the issues fixed.**

Well said. I think that is the key. They are still taking this too lightly in my honest opinion. A great car, but they need to fix this before it turns the i30 into another Camira!  :crazy1:
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on July 26, 2018, 10:52:11
Hey all first time poster here. Just wondering if there has been any update to this issue. I’ve had this same problem since the first couple of days of ownership back in Feb this year.

I think the latest response to the starting issue is the d-logger.

Personally, I video every time I think the issue will occur ( ie c50 mins after it’s been turned off), I document times and dates.

You just really need to hound the dealer and Hyundai and anybody else that might be an influential help..... the more constructive noise we make the more likely something might get done



Title: Re: 2017 i30sr starting problem
Post by: becstarz on July 27, 2018, 05:37:20
Thanks for the feedback! I’m constantly hounding my dealer. They have been good, although their only options have been leave car there indefinitely until it faults for them and take video footage. (Which I have been).

You would think with all the trouble their competitor got into with the ACCC, Hyundai would actually do something about this to not end up like them or to tarnish their brand and name.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on July 30, 2018, 02:53:16
UPDATE 30/7:

Following on from the d-logger data going back to Alto and then to Hyundai last week, the Hyundai Technical team believe the issue is faulty fuel injectors.

As with many things Hyundai, these need to be imported from South Korea...and so we now wait for the injectors to arrive.

The dealer wants the d-logger to remain attached for now and for a period once the new injectors have been fitted.

So for those of you out there with the same issue, it might be worth going back to your dealers with this information.
Title: Re: 2017 i30sr starting problem
Post by: Intergalacticwolf on July 30, 2018, 03:28:55
UPDATE 30/7:

Following on from the d-logger data going back to Alto and then to Hyundai last week, the Hyundai Technical team believe the issue is faulty fuel injectors.

As with many things Hyundai, these need to be imported from South Korea...and so we now wait for the injectors to arrive.

The dealer wants the d-logger to remain attached for now and for a period once the new injectors have been fitted.

So for those of you out there with the same issue, it might be worth going back to your dealers with this information.

Thank for that update Beardy. I'm bringing mine in for a service this Friday so I'll definitely bring this up to them. Hope this is one step closer to solving the issue.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 30, 2018, 05:39:59
Cheers for that Beardyboy.  Wonder why only some are doing it?  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on July 30, 2018, 22:22:29
Cheers for that Beardyboy.  Wonder why only some are doing it?  :undecided:

Same, Same?  :undecided:

Does the Volester use the same injectors?  :undecided: @tw2005

This started one of my ticks again so I watched the start videos. They either show a motor struggling to get enough revs, but no one cylinder seems to be miss firing.
 Or, no start because no cylinder fires.

  :whistler: This would mean that all injectors fail simultaneously ? ...  :spitty: :spitty: :spitty: :spitty: :spitty:
Title: Re: 2017 i30sr starting problem
Post by: becstarz on July 31, 2018, 07:16:00
Thanks for the update!
I took my car for its 10,000km service on sat and told them about the injectors, they claimed they checked them and all came back fine.
They want me to now leave my car there indefinitely to be hooked up to the diagnostics machine again and their service manager will drive my car to work and home.

I will suggest to them that they put the machine on and give me back my car to drive since they can never get the thing to fault.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on July 31, 2018, 07:31:18
Thanks for the update!
I took my car for its 10,000km service on sat and told them about the injectors, they claimed they checked them and all came back fine.
They want me to now leave my car there indefinitely to be hooked up to the diagnostics machine again and their service manager will drive my car to work and home.

I will suggest to them that they put the machine on and give me back my car to drive since they can never get the thing to fault.

Do they give you a bus pass while they dick with your car?  :whistler:
Your suggestion is more reasonable, or better still, that give you a new car and Hyundai takes yours to their laboratory.
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on July 31, 2018, 10:02:41
Cheers for that Beardyboy.  Wonder why only some are doing it?  :undecided:

Same, Same?  :undecided:

Does the Volester use the same injectors?  :undecided: @tw2005

This started one of my ticks again so I watched the start videos. They either show a motor struggling to get enough revs, but no one cylinder seems to be miss firing.
 Or, no start because no cylinder fires.

  :whistler: This would mean that all injectors fail simultaneously ? ...  :spitty: :spitty: :spitty: :spitty: :spitty:
Unlikely I can research it being so new the catalogs I use are not up to date like a dealer. I would think if injectors it's a QC / batch issue.  Hard to believe if they were then surely it would appear whilst driving too at some point
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on July 31, 2018, 22:09:22
UPDATE 30/7:
Following on from the d-logger data going back to Alto and then to Hyundai last week, the Hyundai Technical team believe the issue is faulty fuel injectors.

@Beardyboy

I have already expressed some scepticism about the injector theory. But remember the 'temporary fix'?
 
"Press the start button twice without pressing the brake to turn the ignition on - until the dash lights up - allow the fuel pump to prime, then start the car" (Dealer Employee 2018).

That cant be fixing four injectors that have failed.  :crazy2:
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on July 31, 2018, 22:53:32
Actually on the press the start button twice temporary fix I have replicated and recorded the warm start issue several times.
I share your scepticism and have responded to the dealer asking whether the Hyundai Tech team also considered the TPS (throttle position sensor) or the engine idle air control valve? or any potential software issues related to ignition sequence and heat?

When the warm start issue occurs the following factors appear to be true:

1) The engine temperature is at roughly half way to normal running temperature, so a 1/4 way on the dial.
2) When the car turns, the rpms limps from 250rpm to, but not beyond, c500rpm, then stays at c500rpm...engine light and immobiliser lights remain on.
3) The engine light and Immobiliser lights go out when manually revved and the car settles back to 750rpm.

Ive also told them Im not convinced that the d-logger,  that it is plugged into the 12v system (which turns off then back on during the ignition process),  can pick up the whole ignition sequence therefore losing the first few seconds of possible recording that would see the the car limp into "life".

If the injector replacement is nothing more then a temporary fix then I expect the issue will reappear quickly after replacement.

Title: Re: 2017 i30sr starting problem
Post by: Paolo5 on July 31, 2018, 22:58:32
Providing you with a new car and  taking yours to their laboratory would be what a company which had pride in their product would do.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 31, 2018, 23:12:21
Providing you with a new car and  taking yours to their laboratory would be what a company which had pride in their product would do.

Nice idea Paolo, but there are a couple of problems with that...

(a) They would then be expected to do that with all the affected cars (possibly 100's)  :Shocked:

(b) The "new" car may very well end up having the same problem!  :crazy1:

@Beardyboy

More great info and good summary of the issue. Thanks. Hopefully the diagnostic team are monitoring this thread for ideas to help solve this frustrating issue!  :cool:
Title: Re: 2017 i30sr starting problem
Post by: Paolo5 on July 31, 2018, 23:18:46
Hi Dazzler,

I agree with what you have said....but at some point they will have to 'bite the bullet' and be responsible.

I see it as a fabulous opportunity for Hy to not only diagnose the fault with this test subject (and restore Becstarz' faith (and mine) in the brand) but also to come up with a 'cure' for the other examples that suffer the same affliction and a prevention for future vehicles.

Otherwise...how are they ever going to get to the bottom of it?...they will just keep replicating the same problem on the production line.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on July 31, 2018, 23:27:57
Hi Dazzler,

I agree with what you have said....but at some point they will have to 'bite the bullet' and be responsible.

I see it as a fabulous opportunity for Hy to not only diagnose the fault with this test subject (and restore Becstarz' faith (and mine) in the brand) but also to come up with a 'cure' for the other examples that suffer the same affliction and a prevention for future vehicles.

Otherwise...how are they ever going to get to the bottom of it?...they will just keep replicating the same problem on the production line.

I agree, they need to pull all stops out to fix this but who do they decide is entitled to a new car (it would set a dangerous precedent for them) and as I have said, until they know what is causing the problem the replacement car could end up having the same issue.  :crazy2: :crazy2:

They do appear to be "borrowing" a few faulty customer cars around the country to try and diagnose the issue. My biggest issue with this is the time taken to acknowledge and react to the problem in the 1st place!

The issue 1st surfaced more than 6 months ago and because of their initial tardy reaction it does not appear to be any closer to being diagnosed and fixed. :disapp:



Title: Re: 2017 i30sr starting problem
Post by: nzenigma on August 01, 2018, 00:31:19
Im with Paolo here. Dazz, so what if the replacement car is also faulty?  They need a known failed car to work on permanently.
The more dangerous precedent may be down the track when the brand's reputation is irreparably tarnished.

It has been pointed out to Hyundai that the d-logger shuts down during ignition.   Yet they continue to play the obstructionist rather than the constructivist.  :crazy1:

It is highly unlikely that any dealership has a technician capable of even collecting the data professionally, let alone analysing the fault. Given the decision by the so called technical team to replace injectors, I suggest that the talent is not there either.
 Someone at the top has to lose-face and admit defeat; then bring in the Koreans.
Title: Re: 2017 i30sr starting problem
Post by: rjl on August 01, 2018, 00:39:58
Hi Guys

I just want to give an update from my end to. I've been speaking to a few hyundai dealerships who are familar with the issue. They seem a little unsure about the fuel injector issue. They told me they have already sent there d-logger data back to hyundai but they have not heard back from the hyundai technical team. Which surprised them, when I said hyundai technical team already got back to alto. and concluded the issue could be the fuel injectors.
Title: Re: 2017 i30sr starting problem
Post by: rjl on August 06, 2018, 11:52:00
Hi guys

I was just made aware that Hyundai seem to have found the issue of the start/cranking issues for the i30 PD.
I was told there are about 15+ cars that Hyundai is aware of that have the issue. They are apparently creating a software fix for it. Similar to the issue the previous GD,
models faced which also had issues starting/cranking but during a cold start,  which was eventually fixed via software update.
I do hope the update comes soon as this, left abit of a sour taste to the new car experience  :neutral:
Title: Re: 2017 i30sr starting problem
Post by: Shambles on August 06, 2018, 12:01:48
Thanks @rjl . Be nice if a bit of "compo" was offered, even if just a free service.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 06, 2018, 12:10:55
Hi guys

I was just made aware that Hyundai seem to have found the issue of the start/cranking issues for the i30 PD.
I was told there are about 15+ cars that Hyundai is aware of that have the issue. They are apparently creating a software fix for it. Similar to the issue the previous GD,
models faced which also had issues starting/cranking but during a cold start,  which was eventually fixed via software update.
I do hope the update comes soon as this, left abit of a sour taste to t :crazy2:he new car experience  :neutral:

Wow! I'll be surprised if the fix is indeed that easy (hopefully it is though) :cool:

The other surprise is only 15 cars affected. I reckon we've had nearly 15 members on either here or our Facebook page report the issue and I'm sure that not all or even a high percentage would have joined either site.

The other question I have related to a software fix is why only some cars (surely they all run the same software)  :crazy1:

Thanks @rjl . Be nice if a bit of "compo" was offered, even if just a free service.


Yes, very true. Hope they do something like this without having to be pushed.  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on August 06, 2018, 12:19:19
Hi guys

I was just made aware that Hyundai seem to have found the issue of the start/cranking issues for the i30 PD.
I was told there are about 15+ cars that Hyundai is aware of that have the issue. They are apparently creating a software fix for it. Similar to the issue the previous GD,
models faced which also had issues starting/cranking but during a cold start,  which was eventually fixed via software update.
I do hope the update comes soon as this, left abit of a sour taste to the new car experience  :neutral:
Now that is making sense, and more plausible, it's been  smelling of a software glitch for a while, I'd expect another service campaign unless they're want to keep it on the quiet as they roll through the service bays.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on August 06, 2018, 23:28:50
At first I thought it 'sounded' like lack of fuel, until the first video came in, from there on it has been a software failure in my books.

Thankyou powermad, it is a bit faint, but get the picture. Motor is 'idling' at half normal revs, immobiliser hasn't completely dropped out and MIL is indicating a fault.
Its not mechanical, certain to be a software issue.
Have you confronted the dealer yet?

Note that the above was  made mid February.

Nevertheless, the dealers and Hyundai HQ buggerised around, lied and fobbed owners off . Recently, the 'talent' at HQ technical department came up with faulty injectors :rolleyes:
I also agree that a mere  "15 clients" is farcical.
The performance of Hyundai's management has been pitiful and appears to exemplify the type of overblown Corporation that is populated by time wasters and incompetents. Their performance has been akin to the performance of our political parties.
 Lets see what other games they will play including attempts to avoid blame and compensation.
Title: Re: 2017 i30sr starting problem
Post by: Paolo5 on August 07, 2018, 07:44:50
At first I thought it 'sounded' like lack of fuel, until the first video came in, from there on it has been a software failure in my books.

Thankyou powermad, it is a bit faint, but get the picture. Motor is 'idling' at half normal revs, immobiliser hasn't completely dropped out and MIL is indicating a fault.
Its not mechanical, certain to be a software issue.
Have you confronted the dealer yet?


Note that the above was  made mid February.

Nevertheless, the dealers and Hyundai HQ buggerised around, lied and fobbed owners off . Recently, the 'talent' at HQ technical department came up with faulty injectors :rolleyes:
I also agree that a mere  "15 clients" is farcical.
The performance of Hyundai's management has been pitiful and appears to exemplify the type of overblown Corporation that is populated by time wasters and incompetents. Their performance has been akin to the performance of our political parties.
 Lets see what other games they will play including attempts to avoid blame and compensation.

To borrow a line from Blazing Saddles...
"Now who can argue with that......!"
Agree with you 100%.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on August 17, 2018, 02:24:05
UPDATE 16/8/18- i30 SR DCT PD2

Fuel injectors replaced as per the Hyundai Australia request. I asked the Dealer to also look at the Throttle Position Sensor and Engine idle air control valve... but Hyundai hadn't given authority for anything other than the injectors ...hmmm

The d-logger remains attached...so far, i cant feel any difference to the ride/performance although i have noticed that the cooling fan has kicked in where is hadn't previously.....on the paperwork they had replaced 5L of coolant though?!?
Title: Re: 2017 i30sr starting problem
Post by: rjl on August 22, 2018, 09:42:33
UPDATE 16/8/18- i30 SR DCT PD2

Fuel injectors replaced as per the Hyundai Australia request. I asked the Dealer to also look at the Throttle Position Sensor and Engine idle air control valve... but Hyundai hadn't given authority for anything other than the injectors ...hmmm

The d-logger remains attached...so far, i cant feel any difference to the ride/performance although i have noticed that the cooling fan has kicked in where is hadn't previously.....on the paperwork they had replaced 5L of coolant though?!?

Hi Mate how has your car been since the injector swap any starting issues? I'm still hoping on that upcoming software update. Hope it comes out soon.
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on August 28, 2018, 12:38:35
Hi

Injectors replaced just about 2 weeks ago and I haven’t been able to replicate the starting issue since.

D-logger goes back to the dealer tomorrow.

I’m reluctant to say the car is “ fixed” just yet, but so far, so good.

I must admit that it helped my case that  the Alto Hyundai service team in Lane Cove West managed to replicate the fault.

Disappointingly Hyundai really don’t give a stuff and so you really have to push and push to get anything done.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 28, 2018, 20:58:23
Hi

Injectors replaced just about 2 weeks ago and I haven’t been able to replicate the starting issue since.

D-logger goes back to the dealer tomorrow.

I’m reluctant to say the car is “ fixed” just yet, but so far, so good.

I must admit that it helped my case that  the Alto Hyundai service team in Lane Cove West managed to replicate the fault.

Disappointingly Hyundai really don’t give a stuff and so you really have to push and push to get anything done.

Thanks for the update. I can understand your feelings and disappointment.

It could certainly have been handles a lot better.

I think these threads on our forum are good to have as long term support for anyone who gets the issue in years to come outside the warranty period.  :goodjob2: :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on September 03, 2018, 06:13:16

It has been pointed out to Hyundai that the d-logger shuts down during ignition.   Yet they continue to play the obstructionist rather than the constructivist.  :crazy1:


Yes it does shut down because the recording part of the d-logger is plugged into the 12v socket...that powers off during the start of the ignition....then it needs to sync with the ODBC unit when it comes back to life. When mine was fitted, I moved the recorder part to a lithium battery socket that I use for the dash cam so it wasn't affected by the ignition process.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on September 03, 2018, 06:50:55

It has been pointed out to Hyundai that the d-logger shuts down during ignition.   Yet they continue to play the obstructionist rather than the constructivist.  :crazy1:


Yes it does shut down because the recording part of the d-logger is plugged into the 12v socket...that powers off during the start of the ignition....then it needs to sync with the ODBC unit when it comes back to life. When mine was fitted, I moved the recorder part to a lithium battery socket that I use for the dash cam so it wasn't affected by the ignition process.

And nobody within Hy could think of that?  :crazy1:
Im not familiar with the d-logger so I just assumed that there was some complex reason for not using an auxiliary source. I'm Red faced.  :rolleyes:
Title: Re: 2017 i30sr starting problem
Post by: rjl on September 12, 2018, 07:15:13
Hi Guys

Anybody here have an update on their cars?.
Title: Re: 2017 i30sr starting problem
Post by: becstarz on September 28, 2018, 05:04:10
Hey guys!
So i was supposed to get my car fitted with a diagnostic computer (flight recorder that’s what they called it) for over a month, finally get a call the other day saying my car doesn’t need it as Hyundai have retrieved enough data from other dealers who have had the same issues and also hooked up to the computer to start working on a CPU upgrade. Basically was told to persevere with the issue until this upgrade is available and they get the heads up to upgrade my CPU.

Anyone else been given the same kind of info?
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on September 28, 2018, 05:19:50
Hey guys!
So i was supposed to get my car fitted with a diagnostic computer (flight recorder that’s what they called it) for over a month, finally get a call the other day saying my car doesn’t need it as Hyundai have retrieved enough data from other dealers who have had the same issues and also hooked up to the computer to start working on a CPU upgrade. Basically was told to persevere with the issue until this upgrade is available and they get the heads up to upgrade my CPU.

Anyone else been given the same kind of info?

Thanks for that. A CPU update seems heaps more likely than injector issues. Hopefully not long now! Be nice if a Hyundai rep came on here when it is finally sorted to explain the fix and apologize to affected owners, but guess that won't happen. :undecided:
Title: Re: 2017 i30sr starting problem
Post by: Shambles on September 28, 2018, 08:10:26
They probably meant an ECU upgrade.

Glad to hear the momentum hasn't been lost :D
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on September 28, 2018, 08:50:55
Hey guys!
So i was supposed to get my car fitted with a diagnostic computer (flight recorder that’s what they called it) for over a month, finally get a call the other day saying my car doesn’t need it as Hyundai have retrieved enough data from other dealers who have had the same issues and also hooked up to the computer to start working on a CPU upgrade. Basically was told to persevere with the issue until this upgrade is available and they get the heads up to upgrade my CPU.

Anyone else been given the same kind of info?

Thanks for that. A CPU update seems heaps more likely than injector issues. Hopefully not long now! Be nice if a Hyundai rep came on here when it is finally sorted to explain the fix and apologize to affected owners, but guess that won't happen. :undecided:

With you mate on this, the 'easy out' regarding injectors has not rung true with me either.
Title: Re: 2017 i30sr starting problem
Post by: Newyi30 on October 29, 2018, 07:12:25
Has there been any update with this?
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on October 29, 2018, 10:32:27
One had injectors replaced with some success. Another reported a software fix was on the way. I think that's about it at the moment. Pretty poor communication on Hyundai's part unfortunately.   :disapp:
Title: Re: 2017 i30sr starting problem
Post by: Flower on November 08, 2018, 22:25:42
Add me to the list.  Has been back to Hyundai with no fault found.  Only started after the 20 000km service, which is kinda odd and seems to happen when parked on an incline.  I absolutely love the car and it's no big deal, although a fix would be nice.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on November 09, 2018, 09:18:55
Add me to the list.  Has been back to Hyundai with no fault found.  Only started after the 20 000km service, which is kinda odd and seems to happen when parked on an incline.  I absolutely love the car and it's no big deal, although a fix would be nice.

Thanks for letting us know! An NZ one! Interesting.   :undecided:

Jeepers, I'm well and truly due for my 40,000 service. Hope mine doesn't start misbehaving!  :sweating:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on November 09, 2018, 20:20:20
seems to happen when parked on an incline. 

You will have to move to ChCh.   :winker:

Thanks for your input. Interesting re the service.
Title: Re: 2017 i30sr starting problem
Post by: Blazorax on November 09, 2018, 21:20:00
Are there any standard firmware update @ 20k service nzenigma??  Just curious
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on November 09, 2018, 23:04:27
Are there any standard firmware update @ 20k service nzenigma??  Just curious

As clued up as Gary is, working on mostly earlier models in his home workshop wouldn't make him privy to that info.

But, you make a good point!

@Flower you probably should suggest that the dealer looks at everything they didat the service for hints on what may have triggered the problem.   :undecided:
Title: Re: 2017 i30sr starting problem
Post by: Flower on November 10, 2018, 20:47:18
Hi Dazzler.  They did, and no firmware or ECU upgrades were made at the last service apparently.  They acknowledged there was a problem but they couldn't find it and offered to keep the car to for a while.  I declined as it is not a big issue for me.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on November 10, 2018, 21:06:29
Hi Dazzler.  They did, and no firmware or ECU upgrades were made at the last service apparently.  They acknowledged there was a problem but they couldn't find it and offered to keep the car to for a while.  I declined as it is not a big issue for me.

Cheers for that. Fingers crossed they get to the bottom of it soon.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: rjl on November 14, 2018, 09:10:16
Hi Guys

I just got an update from my dealership. That a new software update has now been released that fixes the starting issues
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on November 14, 2018, 21:59:08
Hi Guys

I just got an update from my dealership. That a new software update has now been released that fixes the starting issues

Appreciated, thanks. There will be a number of owners with  :Good_luck:.

Seems the failing injector theory has failed :rip: ?????????????????
Title: Re: 2017 i30sr starting problem
Post by: POWERMAD on November 22, 2018, 01:01:46
Has anyone managed to get the update yet to see if it works my 10k service is in 2 weeks so ill take picture of the Firmware number before and after service to see if they did do an update and if it helps.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on November 22, 2018, 06:18:45
Has anyone managed to get the update yet to see if it works my 10k service is in 2 weeks so ill take picture of the Firmware number before and after service to see if they did do an update and if it helps.

That would be great thanks. Don't think anyone has reported back since this was mentioned on here.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: Intergalacticwolf on December 06, 2018, 05:18:13
Just an update for today:

Went in for my 30k service and asked about a software update regarding the starting issue. Service representative didn’t know about it, but when they asked the technicians, they confirmed a software update was available. Cue my relief.

My experience so far was that after the faulty injector diagnosis, I experienced noticeably less start up issues. But it didn’t  eliminate the problem, it would just happen less often. I’ll continue to monitor the start ups after this upgrade and report anything strange or unremarkable (cross finger for the latter). Cheers guys, I think you all pushed for this damn update to finally happen.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on December 06, 2018, 05:44:33
Hopefully you have better luck than Beardyboy..

 :link: 2017 i30sr Starting Problem (https://www.i30ownersclub.com/forum/index.php?topic=51500.msg475050;topicseen#msg475050)
Title: Re: 2017 i30sr starting problem
Post by: Intergalacticwolf on December 06, 2018, 08:21:53
Let’s hope so. But for the record, I’ve had no issues with lumpy idling like beadyboy describes.

Edit: so I mentioned something a while back before Lisa ever posted about her problem. The PD i30 had literally just come out in Oz and someone had already posted a topic regarding the same issues we are all currently having around May 2017. Think this would give you an idea of how long this has been happening:

 :link: Start up issues (https://www.i30ownersclub.com/forum/index.php?topic=45030.0)

At the time of his post, the PD was so new that his post didn’t seem to get the attention that it probably deserved. By all means Hyundai, move at a glacial pace...  :mad:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on December 06, 2018, 09:03:20
@Intergalacticwolf

Well picked up.  Because the poster never came back with comments or updates I forgot about that one.

A fairly trouble free history for the i30 so far over more than 10 years has obviously made them complacent and given them a false sense of security. The motors have generally been a highlight reliability wise. 

Title: Re: 2017 i30sr starting problem
Post by: nzenigma on December 06, 2018, 20:52:33

A fairly trouble free history for the i30 so far over more than 10 years has obviously made US complacent

  :D Because Lester clearly identified the fault and Gonz gave us the logical remedy.   :phone1:

 :happydance:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on December 06, 2018, 21:00:34
More to the point Dazz, these posters who never reply, say thanks or just report that we were wrong, are a source of frustration to me.
The above is clearly an illustration of  useful data thoughtlessly wasted.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on December 07, 2018, 01:41:57
More to the point Dazz, these posters who never reply, say thanks or just report that we were wrong, are a source of frustration to me.
The above is clearly an illustration of  useful data thoughtlessly wasted.

I hear where you are coming from Gary and I understand with the volunteer work that you and Gerard (and occasionally others put in) it is frustrating.

However, as you have said yourself on occasion, the site does a great job of supporting i30 owners and the majority of them are great, appreciative and good at supplying updates. You'll never get 100% in anything.

We don't know the back story on a lot of these members. Some may even have a legit excuse for not returning.  :undecided: 
Title: Re: 2017 i30sr starting problem
Post by: harpy04 on January 08, 2019, 13:27:12
Hi all,

Had my 2017 i30 SR Turbo serviced last week (Friday 4th Jan) and I mentioned that the car had the same starting issues as reported in this post. Unfortunately I didn’t think to research this prior to having the car serviced. I wish I did though.

We have had this car since May 2nd 2018 and purchased brand new. Only got just over 7000 on the clock, so certainly not over worked.

Anyway, explained the issue we were having with the car using the a description of “gasping when starting” and “extended starting”. I actually spoke to the lead technician at the dealership (as well as the check in staff) and explained the situation. To me it felt like a fuel / air starvation situation, but I’m no mechanic.
He didn’t seem to know of any previous reports like this, but after reading this thread I’m not sure that’s correct either. Again, I wish I had these posts / videos on hand.

They said they would check the faults and of course, no faults or codes were found. They also said they couldn’t replicate the problem. This is all sounding very familiar.

When I picked the car up, they said they installed an ECU update and I should monitor it and if it occurred again, they may need to keep the car overnight etc. Unfortunately just today, the issue occurred again.

Just for fun I checked the worksheet and there doesn’t seem to be any mention of an ECU update being added, so maybe it wasn’t? So on the face of it, doesn’t look like the update worked, if it was indeed installed.

I will be going back to the dealership tomorrow with this thread in hand to see what they have to say about it. I will post updates.

CHEERS
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on January 08, 2019, 20:47:51
Hi all,

Had my 2017 i30 SR Turbo serviced last week (Friday 4th Jan) and I mentioned that the car had the same starting issues as reported in this post. Unfortunately I didn’t think to research this prior to having the car serviced. I wish I did though.

We have had this car since May 2nd 2018 and purchased brand new. Only got just over 7000 on the clock, so certainly not over worked.

Anyway, explained the issue we were having with the car using the a description of “gasping when starting” and “extended starting”. I actually spoke to the lead technician at the dealership (as well as the check in staff) and explained the situation. To me it felt like a fuel / air starvation situation, but I’m no mechanic.
He didn’t seem to know of any previous reports like this, but after reading this thread I’m not sure that’s correct either. Again, I wish I had these posts / videos on hand.

They said they would check the faults and of course, no faults or codes were found. They also said they couldn’t replicate the problem. This is all sounding very familiar.

When I picked the car up, they said they installed an ECU update and I should monitor it and if it occurred again, they may need to keep the car overnight etc. Unfortunately just today, the issue occurred again.

Just for fun I checked the worksheet and there doesn’t seem to be any mention of an ECU update being added, so maybe it wasn’t? So on the face of it, doesn’t look like the update worked, if it was indeed installed.

I will be going back to the dealership tomorrow with this thread in hand to see what they have to say about it. I will post updates.

CHEERS

Thanks very much for that. They have some explaining to do! Good luck!  :cool:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on January 08, 2019, 20:49:16
@harpy04
Not sure how remote your location is, but I would have thought that all dealerships would know about this issue by now. ......Hyundai HQ and Tech assist being as proactive as usual?  :rolleyes:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on January 08, 2019, 21:05:29
@harpy04
Not sure how remote your location is, but I would have thought that all dealerships would know about this issue by now. ......Hyundai HQ and Tech assist being as proactive as usual?  :rolleyes:

Joondanna is a suburb of Perth. So not very remote at all!  :crazy1:
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on January 09, 2019, 00:38:48
Hi all,

Had my 2017 i30 SR Turbo serviced last week (Friday 4th Jan) and I mentioned that the car had the same starting issues as reported in this post. Unfortunately I didn’t think to research this prior to having the car serviced. I wish I did though.

We have had this car since May 2nd 2018 and purchased brand new. Only got just over 7000 on the clock, so certainly not over worked.

Anyway, explained the issue we were having with the car using the a description of “gasping when starting” and “extended starting”. I actually spoke to the lead technician at the dealership (as well as the check in staff) and explained the situation. To me it felt like a fuel / air starvation situation, but I’m no mechanic.
He didn’t seem to know of any previous reports like this, but after reading this thread I’m not sure that’s correct either. Again, I wish I had these posts / videos on hand.

They said they would check the faults and of course, no faults or codes were found. They also said they couldn’t replicate the problem. This is all sounding very familiar.

When I picked the car up, they said they installed an ECU update and I should monitor it and if it occurred again, they may need to keep the car overnight etc. Unfortunately just today, the issue occurred again.

Just for fun I checked the worksheet and there doesn’t seem to be any mention of an ECU update being added, so maybe it wasn’t? So on the face of it, doesn’t look like the update worked, if it was indeed installed.

I will be going back to the dealership tomorrow with this thread in hand to see what they have to say about it. I will post updates.

CHEERS
It amazes me that Hyundai still continue to keep this issue under wraps rather than keep the dealerships in the loop... Back in June 2018, Hyundai were aware of c 12 cases.
When the fault starting happening on my car i started to video the instances and showed the dealership what was happening....the dealership managed to replicate the fault once. Then they fitted a D-logger for me to record the data each time the issue occurred. They replaced my fuel injectors and this seemed to resolve the warm start issue on my car.
Technical Korea apparently are looking at the issue.
The last software upgrade for "hard to start" faults seems not to have worked at all and in my case presented other faults.
I think that theres an awful lot of head-scratching going on at Hyundai
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on January 09, 2019, 02:01:56
Thanks again Beardyboy. Really appreciate your regular feedback on the situation.  :cool: :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: harpy04 on January 09, 2019, 03:17:56
Not remote at all. As Dazzler mentioned it is a suburb of Perth.

Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service  but no faults or codes etc were found, so it was dismissed.

There was supposed to be an ECU update done, but no record on the job sheet.

I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didn’t know about it

I made my feelings known how disappointed I was that it was dismissed with “ we can’t replicate it”

I am now waiting to speak with the service manager.

More updates to come.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on January 09, 2019, 08:14:27
Not remote at all. As Dazzler mentioned it is a suburb of Perth.

Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service  but no faults or codes etc were found, so it was dismissed.

There was supposed to be an ECU update done, but no record on the job sheet.

I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didn’t know about it

I made my feelings known how disappointed I was that it was dismissed with “ we can’t replicate it”

I am now waiting to speak with the service manager.

More updates to come.

That's the way. Stand your ground. They asked!  :D

Hopefully your response will kick them into gear.  :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on January 10, 2019, 04:33:43
Not remote at all. As Dazzler mentioned it is a suburb of Perth.

Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service  but no faults or codes etc were found, so it was dismissed.

There was supposed to be an ECU update done, but no record on the job sheet.

I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didn’t know about it

I made my feelings known how disappointed I was that it was dismissed with “ we can’t replicate it”

I am now waiting to speak with the service manager.

More updates to come.

If your dealer needs a contact at the Hyundai Customer Care centre re the starting issue, they should try and contact Craig Salthouse. Alternatively Sacha Dawson at Alto Hyundai service in Artarmon helped me with my car
Title: Re: 2017 i30sr starting problem
Post by: Flower on January 10, 2019, 21:15:04
Hi Harpy and Dazz.  A very similar thing happened to me.  My car began the warm start issue after its 20 000km service.

It was sent back to Hyundai and I got a very similar story along the lines of 'this fault could not be replicated'.  Roll on to the 30 000km service and they advised that they had a software update for the warm starting issue. 

A few days later my wife went to start the car............nothing but dash lights and no response.  The car has been towed back to Hyundai and there it remains, 4 days later and apparently no fix.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on January 10, 2019, 21:23:10
Hi Harpy and Dazz.  A very similar thing happened to me.  My car began the warm start issue after its 20 000km service.

It was sent back to Hyundai and I got a very similar story along the lines of 'this fault could not be replicated'.  Roll on to the 30 000km service and they advised that they had a software update for the warm starting issue. 

A few days later my wife went to start the car............nothing but dash lights and no response.  The car has been towed back to Hyundai and there it remains, 4 days later and apparently no fix.

 :Shocked:

Thanks for that! Your latest issue sounds like something different though.  :crazy1:

Title: Re: 2017 i30sr starting problem
Post by: Rothb on January 30, 2019, 11:14:22
Hi all,

I've been on the worldwide and the Australian Facebook page for a while but just registered here. I bought my PD2 SR in September 2018 and having the same warm start issue.

My dealer in Adelaide have given the same response and have done nothing to date other than installing the ECU update that changed nothing. I've been given a flight recorder which doesn't work (have been back to fix that but stopped working again). I've mentioned fuel injectors and they are good at ignoring the comment. Tired of driving back there!

Anyways.. Just following this space like everyone else.
Ben
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on January 31, 2019, 04:06:42
Hi all,

I've been on the worldwide and the Australian Facebook page for a while but just registered here. I bought my PD2 SR in September 2018 and having the same warm start issue.

My dealer in Adelaide have given the same response and have done nothing to date other than installing the ECU update that changed nothing. I've been given a flight recorder which doesn't work (have been back to fix that but stopped working again). I've mentioned fuel injectors and they are good at ignoring the comment. Tired of driving back there!

Anyways.. Just following this space like everyone else.
Ben

Hi Ben. Thanks for that info. Nothing like a head in the sand approach! Very frustrating for you. They are lucky more people haven't got agro. Sounds like you might have to mention taking it further.. The ACCC etc.. :crazy1:
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on February 26, 2019, 23:45:38
I have only just seen this post but I can confirm I also have this issue. I purchased my SR Nov 2018. I noticed the fault approximately three months in to ownership. When I first took it back to the dealer I was given the "could not replicate" line and my battery was replaced and ecu reset. This did not fix the problem and I returned the car again after 9 months at my 20k service, and all I got was the "could not replicate".

I then noticed some posts on Hyundai Australia FB page from disgruntled owners. I contacted Hyundai through FB and received this response, November 2018

"Hi xxxx,

Thanks for your message, our technical team are still working on a permanent solution for this concern.

In the meantime there is a temporary fix, by tapping the accelerator the fault will be cleared and the vehicle will go back to normal.

We will continue to follow up with technical and will have a permanent solution very soon.

Kind regards
Lani"

I asked how long the issue had been known and was Told approximately one month and their tech department and head office in Korea and they were reviewing.

My car goes in for 30k service in a month and I will be raising the issue again.



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on February 27, 2019, 02:40:44
I have only just seen this post but I can confirm I also have this issue. I purchased my SR Nov 2018. I noticed the fault approximately three months in to ownership. When I first took it back to the dealer I was given the "could not replicate" line and my battery was replaced and ecu reset. This did not fix the problem and I returned the car again after 9 months at my 20k service, and all I got was the "could not replicate".

I then noticed some posts on Hyundai Australia FB page from disgruntled owners. I contacted Hyundai through FB and received this response, November 2018

"Hi xxxx,

Thanks for your message, our technical team are still working on a permanent solution for this concern.

In the meantime there is a temporary fix, by tapping the accelerator the fault will be cleared and the vehicle will go back to normal.

We will continue to follow up with technical and will have a permanent solution very soon.

Kind regards
Lani"

I asked how long the issue had been known and was Told approximately one month and their tech department and head office in Korea and they were reviewing.

My car goes in for 30k service in a month and I will be raising the issue again.

Thanks for that. I'm guessing you mean November 2017. Does the tapping of the accelerator help? I believe one thing that may help is pressing the starter button once or twice without your foot on the brake which may prime something. I haven't had the issue so not talking from experience.

It still mystifies me that only a certain percentage have the issue. If it was software related you would think it was all or none. Apparently new injectors have helped some. That does make more sense (a faulty batch of injectors)  :undecided:

I believe some in the USA and Canada have been affected too.
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on February 27, 2019, 02:55:25
Yes Nov 17, my bad.

Pressing the accelerator does fix the issue but it shouldn't be an issue in the first place. I have taken to three different dealers from Brisbane to Sunshine Coast in my 15 months of ownership and none have been able to diagnose, replicate or fix.

Is it limited to SR premiums?



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on February 27, 2019, 03:25:13
Yes Nov 17, my bad.

Pressing the accelerator does fix the issue but it shouldn't be an issue in the first place. I have taken to three different dealers from Brisbane to Sunshine Coast in my 15 months of ownership and none have been able to diagnose, replicate or fix.

Is it limited to SR premiums?

Don't think so. Pretty sure some have been same as mine (Non prem SR) and even a couple of manuals. Even the PD2 update isn't immune! Be interesting to see if any N-line vehicles report the fault. They must be a slightly different tune as rated slightly better fuel economy. 7.1 overall V 7.4? for the SR DCT.
Title: Re: 2017 i30sr starting problem
Post by: Newyi30 on February 27, 2019, 10:30:06
That 'lani' is useless. I've been explaining my frustration to her for over 6 months now and asking for further updates. I just get the same reply. They are liaising with head office etc.
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on February 27, 2019, 10:44:47
Lani probably doesn't exist. They just give a single name to 30 people who have access to the messenger system



Title: Re: 2017 i30sr starting problem
Post by: nzenigma on February 27, 2019, 22:38:50
temporary fix, by tapping the accelerator the fault will be cleared

This must fly in the face of a batch of faulty injectors being the issue.. ( cured only one that I noticed; which, to me was always a suspect conclusion). 

all I got was the "could not replicate".

Its seems to be Hyundai's new BUZZ phrase.
Its also being used when other difficult or time consuming problems are presented by our members.
Title: Re: 2017 i30sr starting problem
Post by: lukeee on February 28, 2019, 09:16:13
Lani probably doesn't exist. They just give a single name to 30 people who have access to the messenger system





Can confirm she's a person! have spoken with her over the phone.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on February 28, 2019, 10:32:35
Lani probably doesn't exist. They just give a single name to 30 people who have access to the messenger system

Can confirm she's a person! have spoken with her over the phone.

Mysterious women turn me on :cool: How was it?
Title: Re: 2017 i30sr starting problem
Post by: lukeee on March 01, 2019, 05:59:28
Lani probably doesn't exist. They just give a single name to 30 people who have access to the messenger system

Can confirm she's a person! have spoken with her over the phone.

Mysterious women turn me on :cool: How was it?

Not as exhilarating as you’d think  :'(
Title: Re: 2017 i30sr starting problem
Post by: NotaN on March 03, 2019, 08:06:19
My wife's car went in for this issue after I was told about the ECU update. It has NOT fixed her car so it needs to go back again. The real problem is in a lack of dealer initiative to diagnose and rely purely on dealer assist. When I was a mechanic working at a Hyundai dealer we would spend time finding faults and fixing them. I personally spent days trying to fix and coming up with a solution to rectify an extreme flat spot in what was Hyundai's worst ever model the XG Grandeur. There was never really any thanks but a great deal of satisfaction in fixing  problems before the factory engineering team.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 03, 2019, 09:59:24
My wife's car went in for this issue after I was told about the ECU update. It has NOT fixed her car so it needs to go back again. The real problem is in a lack of dealer initiative to diagnose and rely purely on dealer assist. When I was a mechanic working at a Hyundai dealer we would spend time finding faults and fixing them. I personally spent days trying to fix and coming up with a solution to rectify an extreme flat spot in what was Hyundai's worst ever model the XG Grandeur. There was never really any thanks but a great deal of satisfaction in fixing  problems before the factory engineering team.

I'm not disagreeing with what you say. A lot of dealers aren't very proactive in situations like this. I am surprised though that you had that much time to dedicate to individual repairs. I know the local dealer has anywhere from 30 to 50 jobs a day to get through in the workshop.  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: Rothb on March 03, 2019, 12:40:46
Just an update. I had the spark plugs and injectors replaced about 2 weeks ago and haven't had issues since.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 03, 2019, 22:01:04
Thanks for that! Looking more and more like a bad batch of injectors to me.  :victory:
Title: Re: 2017 i30sr starting problem
Post by: NotaN on March 04, 2019, 05:26:29
Dazzler, back in those days I was working at Victoria's No 1 dealer, I  had 9 tech's and myself as foreman and it was extremely busy with at least 40 jobs a day and one day we did 62. The problems with the Grandeur XG though were serious and needed immediate action. In the end it was a simple fix that in most cases didn't even require parts. Unfortunately the starting issue with the 1.6t would be a very time consuming diagnosis with a short fault window.
Title: Re: 2017 i30sr starting problem
Post by: Flower on March 05, 2019, 22:45:13
Hi Dazzler, just an update for you.  The ECU was replaced following this incident where the car would not start, but unfortunately, this did not solve the starting issues.  They asked for the car back and went over all of the electrics and wiring and the only fault they found was the battery was not holding its charge as it should and that was replaced.   The problem remained and to cut a long story short they took the car back and this time replaced the injectors (and kept it for a couple of weeks to ensure the issue had gone) and seems to be SOLVED!!! have had no issues since. 

Hyundai was really good, they kept asking for the car back until the problem was solved. 

Also was given great loan cars, had a Kona turbo 4wd, and a Tuscon turbo 4wd and I can say they are both great cars.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 05, 2019, 22:57:42
Hi Dazzler, just an update for you.  The ECU was replaced following this incident where the car would not start, but unfortunately, this did not solve the starting issues.  They asked for the car back and went over all of the electrics and wiring and the only fault they found was the battery was not holding its charge as it should and that was replaced.   The problem remained and to cut a long story short they took the car back and this time replaced the injectors (and kept it for a couple of weeks to ensure the issue had gone) and seems to be SOLVED!!! have had no issues since. 

Hyundai was really good, they kept asking for the car back until the problem was solved. 

Also was given great loan cars, had a Kona turbo 4wd, and a Tuscon turbo 4wd and I can say they are both great cars.

Awesome! That's great to hear. That is how every dealer should have handled it! Would have saved a lot of angst for some of our members. As you may have read on here a couple of our members had positive experiences like yours but many others had to fight or push for decent support and I get the impression some are still not fully resolved to this day.  :crazy2:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on March 06, 2019, 05:00:14
Awesome! That's great to hear. That is how every dealer should have handled it!

   :goodjob2:   Just the normal service in New Zealand.  :whistler:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 06, 2019, 06:01:08
Awesome! That's great to hear. That is how every dealer should have handled it!

   :goodjob2:   Just the normal service in New Zealand.  :whistler:

I wonder if they go above and beyond with massages too?  :workitout:

Dazz starts planning an NZ holiday (actually thinking about one later in the year)  :happyjumper:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on March 06, 2019, 23:04:26

I wonder if they go above and beyond with massages too?  :workitout:


Yes mate, Make a call in Auckland to any institution, tell them that their most experienced  fa'afafine has been highly recommended. You will be amazed.

 :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 07, 2019, 06:52:08

I wonder if they go above and beyond with massages too?  :workitout:


Yes mate, Make a call in Auckland to any institution, tell them that their most experienced  fa'afafine has been highly recommended. You will be amazed.

 :goodjob:
I just googled that. I am a bit sus about having a massage by a person with larger wedding tackle than mine!  :eek:
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on March 19, 2019, 21:20:25
I had my 30k service over the weekend and supposedly a software update was installed which is supposed to fix the issue.

It did not.

The car is going back in in a few weeks for an indefinite period so they can try to replicate and fix.



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 20, 2019, 06:06:15
I had my 30k service over the weekend and supposedly a software update was installed which is supposed to fix the issue.

It did not.

The car is going back in in a few weeks for an indefinite period so they can try to replicate and fix.

Next step is new injectors.  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: Beardyboy on March 21, 2019, 00:19:17
I do hope that Hyundai have found a solution to the starting issues..... there must be plenty of examples out there by now!.. It does seem that Hyundai and the dealers are caught in a continual loop of software upgrade, test, fuel injectors, battery issues and scratching heads.

My i30SR issues were never fully resolved ....one issue led to another, which then led to another...which ultimately led to a full refund in January.

My dealership (Alto) we good only once i got the service manager and general manager onboard...persistence is the key. The original sales guy was hopeless!
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on March 21, 2019, 05:09:10
I do hope that Hyundai have found a solution to the starting issues..... there must be plenty of examples out there by now!.. It does seem that Hyundai and the dealers are caught in a continual loop of software upgrade, test, fuel injectors, battery issues and scratching heads.

My i30SR issues were never fully resolved ....one issue led to another, which then led to another...which ultimately led to a full refund in January.

My dealership (Alto) we good only once i got the service manager and general manager onboard...persistence is the key. The original sales guy was hopeless!

Thanks BB appreciate you sharing your feedback.
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on April 15, 2019, 07:10:27
My car is back in with the dealership today. They haven't been able to replicate the fault so the car is staying with them at least another day.



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 15, 2019, 12:08:28
My car is back in with the dealership today. They haven't been able to replicate the fault so the car is staying with them at least another day.

Good luck with it! So frustrating. They need to try harder to replicate the problem scenario.  :disapp:
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on April 17, 2019, 07:11:57
Three days. Unable to replicate fault. Keeping it another day to run scans on the electrics. No doubt I will get it back without anything being done, and I will get the fault within a day or so.



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 17, 2019, 11:20:02
 :crazy1:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on April 17, 2019, 11:26:28
:crazy1:

They play their shitty little game over and over again.

Frankly, my skin crawls every time I have to walk into a HY dealership.

 :kissmyass:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 17, 2019, 11:58:14
:crazy1:

They play their shitty little game over and over again.

Frankly, my skin crawls every time I have to walk into a HY dealership.

 :kissmyass:

There are some good ones around but they are the exception rather than the rule it appears.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on April 18, 2019, 05:23:11
No faults found. Picking car up today. Basically it's my word against theirs. They will follow up with Hyundai Australia but I see this being a long drawn out process.



Title: Re: 2017 i30sr starting problem
Post by: jcards on April 20, 2019, 10:15:51
Have recently begun experiencing the same issue with my 2017 PD SR Premium. Car has recently ticked over in to the 25,000 KMS range and after last service in February the car started experiencing the issue described by many here - honestly I think that is somewhat coincidental. I would say 50% or more warm starts are rough or failed and it is somewhat degenerative, in that it has gotten worse with time.

Worried about having to take the car back and forth to dealers to replicate I went to Head Office and flagged the issues. Safe to say the response I got was pointless. The person I spoke with sent me a reply days after I called telling me to go to the dealer (Essendon Hyundai) and ask for a refund / compensation. The response was completely unexpected and not helpful at all.

I asked the person I spoke to to explain how so many people could be experiencing the same issue - linked them here. No answer. So unfortunately does not seem like Head Office are particularly interested in helping out. 

Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 20, 2019, 10:59:38
. The person I spoke with sent me a reply days after I called telling me to go to the dealer (Essendon Hyundai) and ask for a refund / compensation. The response was completely unexpected and not helpful at all.


Not helpful but handy to have in writing to negotiate with a dealer for a fix!

I'm very frustrated with my warm start issue. I have it it in writing that head office recommend I ask for a refund or compensation.  Now lend me something nice and get it sorted please!
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on April 20, 2019, 11:01:17
Dazzler, are you having the problem now too? I thought you didn't have the issue?



Title: Re: 2017 i30sr starting problem
Post by: Shambles on April 20, 2019, 11:09:32
Dazzler, are you having the problem now too? I thought you didn't have the issue?

I think Dazz is giving a clue as to the best way to approach this with the dealer :D
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 20, 2019, 12:13:46
Dazzler, are you having the problem now too? I thought you didn't have the issue?

I think Dazz is giving a clue as to the best way to approach this with the dealer :D

 :whsaid: Mine is still running perfectly at 56,000 kilometres!
Title: Re: 2017 i30sr starting problem
Post by: Flower on April 21, 2019, 00:15:53
Mine has been perfect since the injectors were replaced in February.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on April 21, 2019, 12:06:04
Mine has been perfect since the injectors were replaced in February.

Great to hear!  :victory:
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on May 11, 2019, 01:28:31
Injectors now replaced. Hopefully that resolves the issue



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 11, 2019, 03:04:36
 :goodjob2: keep us posted please.  :fingers:
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on May 11, 2019, 03:07:26
Hyundai asked for injector serial numbers so definitely sounds like there are a bad batch



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 11, 2019, 08:19:44
Hyundai asked for injector serial numbers so definitely sounds like there are a bad batch

Cheers, that is interesting. :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: alexy on May 13, 2019, 10:06:39
Hi.  :)

If there is some part number / batch number can You post it here?  Just to compare if there is some relation to mine symptoms.

Thank You.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 13, 2019, 10:17:26
Hi.  :)

If there is some part number / batch number can You post it here?  Just to compare if there is some relation to mine symptoms.

Thank You.

@cruiserfied Tim, any chance of digging up a part number for the 1.6 T injectors at some stage please?
Title: Re: 2017 i30sr starting problem
Post by: alexy on May 17, 2019, 07:00:52
Thank You Dazz...

Unfortunately from Monday 13th of May my car was towed to Hyundai dealer.
While driving 50km with my family I've lost power with " Check engine " light. 
After stop driving the engine was running irregularly.
Service reported to me fault code " Ignition lost on valve 1 and 3 "
So I'm waiting what will be next step.

Crazy.....
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 17, 2019, 08:03:21
Thank You Dazz...

Unfortunately from Monday 13th of May my car was towed to Hyundai dealer.
While driving 50km with my family I've lost power with " Check engine " light. 
After stop driving the engine was running irregularly.
Service reported to me fault code " Ignition lost on valve 1 and 3 "
So I'm waiting what will be next step.

Crazy.....

Sorry to hear that, but maybe a blessing in disguise. Hopefully they will now get to the bottom of it.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: gazman51 on May 26, 2019, 03:25:49
G'day
               Well you can add ours to the list
2018 SR Premium

Intermittantly hard to start when warm

When it happens it cranks for 5 to 8 seconds before starting  then it runs rough and at lower RPM than usual and I can often smell fuel

its   not giving the dealer any fault codes

Software update done

we have only used 95 or 98  fuel

The auto link is useless  will not work on my phone

Dealer is submitting a report to Hyundai Aust

Gaz
Title: Re: 2017 i30sr starting problem
Post by: butters7388 on May 26, 2019, 03:32:45
I haven't had the issue since my injectors were replaced. It Definitely takes longer to fire up now though with the new injectors.



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 26, 2019, 03:51:54
G'day
               Well you can add ours to the list
2018 SR Premium

Intermittantly hard to start when warm

When it happens it cranks for 5 to 8 seconds before starting  then it runs rough and at lower RPM than usual and I can often smell fuel

its   not giving the dealer any fault codes

Software update done

we have only used 95 or 98  fuel

The auto link is useless  will not work on my phone

Dealer is submitting a report to Hyundai Aust

Gaz

Sorry to hear that, keep at them!

I haven't had the issue since my injectors were replaced. It Definitely takes longer to fire up now though with the new injectors.


That's interesting. Are you saying you have to crank it more than once?  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: dinkydong on May 27, 2019, 02:49:25
I haven't had the issue since my injectors were replaced. It Definitely takes longer to fire up now though with the new injectors.
I experienced the same issue and replaced the injectors on my own. No more long cranks and I no longer smell the strong petrol fumes from the exhaust after starting the engine. The engine starts quickly, cold or hot.



Title: Re: 2017 i30sr starting problem
Post by: butters7388 on May 27, 2019, 02:50:45
Did Hyundai replace yours before you replaced them yourself?



Title: Re: 2017 i30sr starting problem
Post by: dinkydong on May 27, 2019, 03:19:07
Did Hyundai replace yours before you replaced them yourself?
No, they did not because i cannot afford to leave my ride with them for troubleshooting. As there isn't any CELs for my symptom and it does not occur every time, it will be difficult for the dealer to ascertain the fault. I bought 4 genuine MOBIS injectors online and engaged a 3rd party workshop to do the replacement.



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 27, 2019, 06:39:37
Did Hyundai replace yours before you replaced them yourself?
No, they did not because i cannot afford to leave my ride with them for troubleshooting. As there isn't any CELs for my symptom and it does not occur every time, it will be difficult for the dealer to ascertain the fault. I bought 4 genuine MOBIS injectors online and engaged a 3rd party workshop to do the replacement.

 :Shocked:
Title: Re: 2017 i30sr starting problem
Post by: gazman51 on May 28, 2019, 07:15:23
Hi All
                 Update for our issue

Dealer has received approval from Hyundai to replace injectors in our car
and parts are ordered

It is booked in on 4th June

Gaz
Title: Re: 2017 i30sr starting problem
Post by: Paolo5 on May 28, 2019, 08:09:24
Let's hope that this is the cure-all for your car too.

Keep us in the loop...and good luck!
Title: Re: 2017 i30sr starting problem
Post by: Surferdude on May 28, 2019, 08:14:37
You know what is sad about this?

That dealers have so little stock of spare parts they have to order in injectors.
Title: Re: 2017 i30sr starting problem
Post by: Paolo5 on May 28, 2019, 08:18:19
You know what is sad about this?

That dealers have so little stock of spare parts they have to order in injectors.

It IS sad...and it is also sad that this problem has dragged on for ages.

If I had one of the afflicted SR's, I truly doubt that I would consider ever buying another Hyundai in the future.
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on May 28, 2019, 08:34:37
Unless it's an item that was used often, it's unlikely the Dealer would hold much is spares.

Now if they had a service campaign / recall running  on these injectors where they were being  replaced for everyone then I'd expect them to be on the shelf.

I get the feeling it's on a case by case basis.

It would be really awesome to get some kind of engineering/technical explanation as to what has gone wrong.

Is this a batch issue?
Wrong Spec?
Is it just  the PD i30?

Is the 1.6 T-GDI not used in other applications like some KIA vehicles, Veloster, Kona etc?

Do they have the same issues?  :question:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 28, 2019, 08:56:09
Unless it's an item that was used often, it's unlikely the Dealer would hold much is spares.

Now if they had a service campaign / recall running  on these injectors where they were being  replaced for everyone then I'd expect them to be on the shelf.

I get the feeling it's on a case by case basis.

It would be really awesome to get some kind of engineering/technical explanation as to what has gone wrong.

Is this a batch issue?
Wrong Spec?
Is it just  the PD i30?

Is the 1.6 T-GDI not used in other applications like some KIA vehicles, Veloster, Kona etc?

Do they have the same issues?  :question:

Good summary and questions there Gerard.  :goodjob:

You know what is sad. From all the threads on here it is now pretty obvious that the software "fix" does bugger all and that an injector swap is effective. So, why isn't Hyundai being proactive to ensure all dealerships are up to speed and that the affected owners are getting V.I.P. treatment to repair the damage this has caused to the i30's reputation.  :crazy1:

I've hated having to make excuses for  Hyundai and  the PD i30 which I still believe to be an awesome and mostly very reliable car.  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: gazman51 on May 28, 2019, 09:07:37
Judgeing by my experience after the software non fix maybe they have acceped that a real fix is needed
Once I convinced the deaaler staff that our car did have an issue
and when dealer sent the request to Hyundai it was only a few days till todays call

I point out that dealer  staff have not been able to reproduce the problem only herd my description

so maybe it has happened

Garry
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 28, 2019, 09:10:38
Cheers, Garry,

Whatever the situation now, it is about time. Has been about an 18 month saga on here.  :crazy2:
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on May 28, 2019, 09:11:09
Unless it's an item that was used often, it's unlikely the Dealer would hold much is spares.

Now if they had a service campaign / recall running  on these injectors where they were being  replaced for everyone then I'd expect them to be on the shelf.

I get the feeling it's on a case by case basis.

It would be really awesome to get some kind of engineering/technical explanation as to what has gone wrong.

Is this a batch issue?
Wrong Spec?
Is it just  the PD i30?

Is the 1.6 T-GDI not used in other applications like some KIA vehicles, Veloster, Kona etc?

Do they have the same issues?  :question:

Good summary and questions there Gerard.  :goodjob:

You know what is sad. From all the threads on here it is now pretty obvious that the software "fix" does bugger all and that an injector swap is effective. So, why isn't Hyundai being proactive to ensure all dealerships are up to speed and that the affected owners are getting V.I.P. treatment to repair the damage this has caused to the i30's reputation.  :crazy1:

I've hated having to make excuses for  Hyundai and  the PD i30 which I still believe to be an awesome and mostly very reliable car.  :undecided:
I honestly believed this would be software and very skeptical on injectors simply because it's not a unique motor to the i30.
Purely based on what I perceived to be logical but with reports or improvements with the injectors, the tech in me is craving to  know why.

Yet to see any part numbers for either the originals and the replacements whether those numbers have been revised or not.

I found this number for Veloster 1.6 T-GDI, 353102B160, also Tuscon  and the GD i30 turbo GDI in Europe MY 2015 -17

Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 28, 2019, 09:15:39
I was always skeptical of it being software as it only affects a certain percentage of SR's (maybe 10% or 20%) You would assume they would all be running the same software. :confused:
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on May 28, 2019, 09:20:04
I was always skeptical of it being software as it only affects a certain percentage of SR's (maybe 10% or 20%) You would assume they would all be running the same software. :confused:
Well, we're just a bunch of skeptics then  :lol:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 28, 2019, 09:22:43
 :mrgreen: :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: gazman51 on May 28, 2019, 09:50:36
Its an example of why however strong the desire I do not buy when a new model comes out

Nature of the industry  the first to experience an issue will have a more difficult path to a fix

All this was unknown to when we decided on what to buy

and believe me I googled a lot of i30 problems search variations
and still got involved

Are overseas markets having this problem as well?

Gaz
Title: Re: 2017 i30sr starting problem
Post by: dinkydong on May 28, 2019, 10:12:08
Unless it's an item that was used often, it's unlikely the Dealer would hold much is spares.

Now if they had a service campaign / recall running  on these injectors where they were being  replaced for everyone then I'd expect them to be on the shelf.

I get the feeling it's on a case by case basis.

It would be really awesome to get some kind of engineering/technical explanation as to what has gone wrong.

Is this a batch issue?
Wrong Spec?
Is it just  the PD i30?

Is the 1.6 T-GDI not used in other applications like some KIA vehicles, Veloster, Kona etc?

Do they have the same issues?  :question:
It affects 1.4 tgdi models as well.



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 28, 2019, 10:22:08
Its an example of why however strong the desire I do not buy when a new model comes out

Nature of the industry  the first to experience an issue will have a more difficult path to a fix

All this was unknown to when we decided on what to buy

and believe me I googled a lot of i30 problems search variations
and still got involved

Are overseas markets having this problem as well?

Gaz

...and yet, I've jumped in on quite a few new models early including a June 2017 PD SR, without any dramas.

Unless it's an item that was used often, it's unlikely the Dealer would hold much is spares.

Now if they had a service campaign / recall running  on these injectors where they were being  replaced for everyone then I'd expect them to be on the shelf.

I get the feeling it's on a case by case basis.

It would be really awesome to get some kind of engineering/technical explanation as to what has gone wrong.

Is this a batch issue?
Wrong Spec?
Is it just  the PD i30?

Is the 1.6 T-GDI not used in other applications like some KIA vehicles, Veloster, Kona etc?

Do they have the same issues?  :question:
It affects 1.4 tgdi models as well.


Which is interesting because I think they are exclusively built in a different factory in the Czech Republic.

Whereas the 1.6T is built in Korea for delivery to Australia, NZ and Canada amongst others, but excluding Europe.

I believe there have been reports of the same issue in Canada and maybe the USA too...

You wouldn't think they would have the exact same injectors (including a bad batch)  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: dinkydong on May 28, 2019, 10:59:28
1st pic.. The old leaking injectors

2nd and 3rd pic.. Brand new ones


A recommendation for those who will be replacing their injectors. Get your mechanic to check your intake manifold and valves (the intake manifold has to be removed before the injectors can be replaced). It's likely that your intake ports and valves will have a significant buildup of carbon deposit. Gdi + turbocharging is a recipe for bad carbon buildups.


(https://uploads.tapatalk-cdn.com/20190528/95331707217162747cf524b4c3976e88.jpg)(https://uploads.tapatalk-cdn.com/20190528/ec962e0a0fc4e2797740bcfddf4cf4a4.jpg)(https://uploads.tapatalk-cdn.com/20190528/f15a707bb011fc9d15dd912a787f2556.jpg)



Title: Re: 2017 i30sr starting problem
Post by: alexy on May 29, 2019, 07:28:52
Hi guys :-)

Long time no see. :Shocked:
I have to correct : 1,4 TGDI and 1,6 TGDI are assembled in Korea and shipped to Czech republic and Slovakia for assembly.
Factory in CZ is building gearboxes and factory in Slovakia ( Zilina ) is producing 1,6 CDRI engines and maybe 1,4MPI engines.

Last Friday I get back my car from dealer. They changed 4 spark plugs, 4 injectors and ignition coil on 3rd valve.
Till now the car is running smoothly and quiet. I will post here P/No of replaced injectors.

Thank You for cooperation. :)
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on May 29, 2019, 07:59:42
1st pic.. The old leaking injectors

2nd and 3rd pic.. Brand new ones


A recommendation for those who will be replacing their injectors. Get your mechanic to check your intake manifold and valves (the intake manifold has to be removed before the injectors can be replaced). It's likely that your intake ports and valves will have a significant buildup of carbon deposit. Gdi + turbocharging is a recipe for bad carbon buildups.


(https://uploads.tapatalk-cdn.com/20190528/95331707217162747cf524b4c3976e88.jpg)(https://uploads.tapatalk-cdn.com/20190528/ec962e0a0fc4e2797740bcfddf4cf4a4.jpg)(https://uploads.tapatalk-cdn.com/20190528/f15a707bb011fc9d15dd912a787f2556.jpg)
  So it appears likely the part numbers were the same old and new?  Did a quick search and same injector fitted to some 1.0, 1.4 T-GDI motors also

Title: Re: 2017 i30sr starting problem
Post by: dinkydong on May 29, 2019, 09:56:04
1st pic.. The old leaking injectors

2nd and 3rd pic.. Brand new ones


A recommendation for those who will be replacing their injectors. Get your mechanic to check your intake manifold and valves (the intake manifold has to be removed before the injectors can be replaced). It's likely that your intake ports and valves will have a significant buildup of carbon deposit. Gdi + turbocharging is a recipe for bad carbon buildups.


(https://uploads.tapatalk-cdn.com/20190528/95331707217162747cf524b4c3976e88.jpg)(https://uploads.tapatalk-cdn.com/20190528/ec962e0a0fc4e2797740bcfddf4cf4a4.jpg)(https://uploads.tapatalk-cdn.com/20190528/f15a707bb011fc9d15dd912a787f2556.jpg)
  So it appears likely the part numbers were the same old and new?  Did a quick search and same injector fitted to some 1.0, 1.4 T-GDI motors also
Same part no.



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on May 29, 2019, 10:05:03
@alexy

Thanks for the info. Fingers crossed.  :fingers:
Title: Re: 2017 i30sr starting problem
Post by: NotaN on May 29, 2019, 15:24:13
Wife's car booked in for the starting issue and the blind spot detection not working again. It's the third time back for the same problems and I'm loosing my patience. She has to wait until 28/6 as that's the first day with a loan car they have.
Title: Re: 2017 i30sr starting problem
Post by: gazman51 on June 04, 2019, 08:54:05
Well it went back to dealer today
and they replaced injectors ,  spark plugs and manifold gasket

The injector part no. on paperwork  states  HY353102B350


Here's hoping that is the fix however time will tell

Gaz
Title: Re: 2017 i30sr starting problem
Post by: tw2005 on June 04, 2019, 09:13:03
Well it went back to dealer today
and they replaced injectors ,  spark plugs and manifold gasket

The injector part no. on paperwork  states  HY353102B350


Here's hoping that is the fix however time will tell

Gaz
makes you wonder if there's several injectors suitable. That one comes up as fitted to 2016 Elantra SR with 1.6 TCI GDI but the catalog I use probably ends around there
Title: Re: 2017 i30sr starting problem
Post by: alexy on June 04, 2019, 18:34:35
Hi guys.

Just for cross-confirmation... My injectors were replaced with the same part number... 3531004AA0QQH
So it seems like bad batch was released.
Hopefully it work now again :-)

 :goodjob2: :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on June 05, 2019, 00:42:22
Hi guys.

Just for cross-confirmation... My injectors were replaced with the same part number... 3531004AA0QQH
So it seems like bad batch was released.
Hopefully it work now again :-)

 :goodjob2: :goodjob:

Cheers for that alexy!  :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: gazman51 on June 05, 2019, 23:48:40
That injector part number quoted by Alexy is different to the part number on the paperwork for our car repair

Gaz
Title: Re: 2017 i30sr starting problem
Post by: alexy on June 07, 2019, 09:16:42
But they are same like dinkydong posted on page #9
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on June 07, 2019, 19:59:01


Good summary and questions there Gerard.  :goodjob:

You know what is sad. From all the threads on here it is now pretty obvious that the software "fix" does bugger all and that an injector swap is effective. So, why isn't Hyundai being proactive to ensure all dealerships are up to speed and that the affected owners are getting V.I.P. treatment to repair the damage this has caused to the i30's reputation.  :crazy1:

I've hated having to make excuses for  Hyundai and  the PD i30 which I still believe to be an awesome and mostly very reliable car.  :undecided:

Gerard's work is always impeccable.  :goodjob2:

Dazz  From the get go , I have followed and commented on the warm start issue and the associated dealer inaction. Your sentiments are also mine..


Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 15, 2019, 13:35:02
Hey Gents,

Long time lurker first time poster, just wanted to say a big thank you to all those who have posted their experiences on here with their i30SR' cold/warm startup issues.

Unfortunately my mothers July 2018 Build (delivered in August) SR has been having this initial cold start problem where the car will "struggle" to crank on first ignition (happening for the last seven months since inspection in January for misfiring concerns), the car has been at Phil Gilbert Croydon for the last four days and I've looped Hyundai HQ in the matter as well. To put it politely I've been given the ring around and nothing short of a "can kicking" exercise by both Phil Gilbert Croydon and Hyundai HQ.

To put it in bullet points the following has been reported / acknowledged / responded to:

*Initial cold start issue where vehicle struggles for 1-3 seconds to ignite* A - Data logger not recording any faults however we have noticed a slight hesitation of vehicle start, have sent information to Hyundai HQ who have advised to fully charge battery and do test again on 16/08/2019

*Paint defects/contamination/rust* - Issues observed by regional manager and service manager and have requested/received quotation on repairs

I've advised both Phil Gilbert Hyundai at Croydon and Hyundai HQ that due to the litany of issues plaguing my mothers car that she'd be seeking redress to the problems in the form of a replacement vehicle, I don't know how good my chances are due to the replies on here as well as dealings with the Service mgr @ Croydon as well as Hyundai Customer care on the phone/via email.

Video of cold start:  :link: Streamable - free video publishing (https://streamable.com/ktyr6)Cold start issue I30SR (https://streamable.com/ktyr6)

I appreciate you guys/girls taking the time to see my post, this whole debacle is quite daunting and annoying when the dealership and head office both play games and flout a court enforceable undertaking with the ACCC.

(https://i.ibb.co/MVFxQm9/20190802-134019.jpg) (https://ibb.co/J7Dwg9C)


(https://i.ibb.co/2YLgHbK/20190802-134104.jpg) (https://ibb.co/qF4kVZ1)

(https://i.ibb.co/FWsbcxX/20190802-133958.jpg) (https://ibb.co/W3DW7x0)
Title: Re: 2017 i30sr starting problem
Post by: mickd on August 15, 2019, 13:42:57
G'Day chris,
Blind Freddie could see those paint / finish faults, not to mention that crack  :rolleyes:.
Keep us posted
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 15, 2019, 13:45:59
G'Day chris,
Blind Freddie could see those paint / finish faults, not to mention that crack  :rolleyes:.
Keep us posted

Keeping you updated is the least I can do, I suspect it'll be tomorrow or next Tuesday at the latest as I served them with a letter of demand (Hyundai HQ) So far the regional manager is taking on the matter as the issue has been escalated...we'll see what will/won't come of it :crazy1:

Note - I have emailed the customer service manager (who funnily enough is one of the daughters of Phil Gilbert) as well as numerous other people of interest at Hyundai and Phil Gilbert about this forum and the numerous reports including from Alto at Artarmon...to which they kindly rebuffed me and went to the typical "Oh we need to hook up the diagnostics and go from there okay"...talk about birds of a feather flock together :crazy2: :whistler: :rolleyes:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 15, 2019, 22:48:56
 :welcumwagon: Chris,

Sorry to hear about your mum's car. Sounds like she's lucky to have you in her corner. Fingers crossed it all works out. Following with interest.  :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 16, 2019, 09:49:12
Small update - The service manager at Phil Gilbert Croydon has informed me after fully charging the battery the car is having no cold start issues and has decided to take aim at the dashcam (Blackview DR750 2ch with power magic pro) saying the camera is the cause for the start up problems in the car (which I highly doubt as the camera turns off once the voltmeter reads 12v).

The paint issues are still there, personally I'm tired of the debacle and will go to a meeting with their can kicker in chief to see what remedies will be offered (most likely they'll push hard to repair the two defective front doors plus replace rear bumper with ripple/dimpling defects plus rear boot hatch rather than offer a replacement/refund. However my caveat will be if they cannot guarantee a flawless factory paint finish then the vehicle will be refused outright as a "Major" failure.

Too harsh? If it was a single door panel I'd see a repair as reasonable but over several major parts requiring repair? In my humble opinion it suggests a major manufacturing defect/failure.


I'll be sure to update when possible.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 16, 2019, 11:24:54
Stand your ground.  :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 19, 2019, 05:36:54
So the director of the dash camera installation company has made a reply to the comments made from said advisor(s) at Phil Gilbert Hyundai at Croydon:

Quote
To whom this my concern,

Please find following description of works carried out for ********* on the 8/8/2018 to her 2018 Hyundai SR130.

On the day of installation, we were given instructions to install a Blackvue DR750S-2CH + Blackvue Power Magic Pro.

Installation of these item consisted of the following,

Installation of a rear camera to the tailgate area.
Installation of a front dash camera to the front windshield area.
Installation of a Power Magic Pro battery discharge prevention unit.

The installation of the above did not required any factory wiring to be cut or spliced. All wiring connections we completed using fused adaptors within the cars factory fuse box area.   

After installation of the dash camera a power cycle test was preformed to ensure that the dash camera did power down and no excessive power draw was detected and that the camera was preforming as designed.


Any further questions regarding this email feel free to contact me directly.



Regards

So essentially they are replying to Hyundai' accusation as damaging/slanderous in my humble opinion, particular details of this message have been omitted to protect the identity of the owner as well as the company as this matter may be headed for litigation.

Phil Gilbert Hyundai - Croydon and Hyundai Australia are still radio silent
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 19, 2019, 05:53:41
 :disapp:  :spitty:  :undecided:
Title: Re: 2017 i30sr starting problem
Post by: mickd on August 19, 2019, 10:16:40
Of course the cameras would not cause the problem,  DF's clutching at straws.
I'd call them again and if no response,  go visit them, start off in the car sales section,  discuss your problems with salesperson, hope people are around  :happydance:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 19, 2019, 12:45:00
start off in the car sales section,  discuss your problems with salesperson, hope people are around  :happydance:

 :brilliant:
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 19, 2019, 13:52:24
Twenty minutes after I forwarded them the email from the company who installed the dash camera, this came through from Phil Gilbert Hyundai:


Concern #6
   

Quote
Hard to start. Cold start delay.( only happens first crank in the morning)
   

Testing has been carried out and results reported to Hyundai. We carried out 4 x cold start test and have provided required data to Hyundai technical for assessment. After reviewing the data provided, Hyundai advised us to charge the battery as the data suggested that the cranking voltage  dropped at cold start. The battery was recharged and tested on cold start. No delay in cold start could be replicated after recharging the battery.

It’s also come to our attention that the vehicle is fitted with an aftermarket front and rear video recorder. The module for this video recorder is  wired to the main junction box. We suspect that this could be one of the reasons for the battery to drain some charge  as the unit fitted is a 24/7 monitoring device.

Doesn't bode well for Hyundai dealerships when most advertise Blackvue front and rear dash cameras in the showroom and if it were the case how can they pluck that from thin air when the warm start/cold start issue has been known for well over a year? Coincidence? I think not!

There's a meeting taking place this Friday at Phil Gilbert Hyundai in Croydon with HMCA Area manager, Phil Gilberts customer relations director, service manager (whom in my humble opinion is a bad faith actor) and most likely a legal liaison (try and shove a sock down my throat). :whistler: :whistler:
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 19, 2019, 13:55:27
Of course the cameras would not cause the problem,  DF's clutching at straws.
I'd call them again and if no response,  go visit them, start off in the car sales section,  discuss your problems with salesperson, hope people are around  :happydance:

Honestly I've had a better dispute resolution process with BMW and Mazda with regards to lesser issues compared to Hyundai. Considering they're under a court enforceable undertaking with the ACCC they sure do act like a certain  manufacturer with a three pointed star. Little do they know that I'm prepared to wage war on most if not all platforms in order to harm their sales if they cannot do they right thing and follow/observe Australian consumer law :rolleyes:

It perplexes me the hide these supposed "people" have.
Title: Re: 2017 i30sr starting problem
Post by: Lorian on August 19, 2019, 21:12:07
saying the camera is the cause for the start up problems in the car (which I highly doubt as the camera turns off once the voltmeter reads 12v).

I think you might be better with it cutting off at 12.3v if that's an option?
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 20, 2019, 00:21:51
saying the camera is the cause for the start up problems in the car (which I highly doubt as the camera turns off once the voltmeter reads 12v).

I think you might be better with it cutting off at 12.3v if that's an option?

For regular vehicles the PMP (Blackvue power magic pro) only has two settings 12v and 12.5v, will ask the installer to see what he thinks. However upon reading all of the user manual for the i30 as well as HMCA policies for the i30 at no time did I uncover a policy, caveat or refusal of warranty claims if a dash camera/recorder is installed. Either I missed a page or Hyundai don't see it as an issue and the dealership/HMCA are using this as an excuse to get away from the well known issue that plagues the 1.6T (cold/warm start stutter during start up)
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 28, 2019, 02:44:43
Update - Hyundai and Phil Gilbert Croydon meeting was a bust, they were staying firm of locking my mother in to a culture of repair for the defective areas and they're still blaming the starting issue on the dash camera despite the car going yesterday to Alto Hyundai for a service and the voltmeter was reading over 12.56V and a very healthy battery.

Honestly do not know what to do from here on out but it's up to my mother and father to decide on what course of action to take, the engine start up problem has actually gotten a little worse since all this mess with Gilberts and Hyundai AU.
Title: Re: 2017 i30sr starting problem
Post by: mickd on August 28, 2019, 03:33:37
Okay, 
Would be crap for you but its your mums and that makes it worse.
Cameras are out - Santa has that system installed by Hyundai dealer,  no dramas after sitting for 2 weeks.
I take it you have nothing in writing from that meeting.
Are they saying ALL hard start issues  ( 10 pages here and a whole heap of members names) relate to camera - if not what % is camera related and what is not.
Get dealer to disconnect cameras . Camera CANNOT be blamed .  :D
Then, ( this is hard on your folks) every time it fails to start on 2nd try, call Hyundai Road Assist and have it towed to SAME dealer. Request loaner as well. Creating a History of events  relating to problem and request written info as to what was tested and the result.
 All verbal discussion are out - even if you chat to any staff  relating to car, write it down include  their name, (first name is fine )location , position and date and time. Another  history created.
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on August 28, 2019, 22:51:41
I am in lock step with Mick. How much current does the camera draw?? answer bugger all. Probably less than one parking light. If that car cannot start even on 12v, it ( the car) is deficient.

As Mick has said, you have a slight problem in that it is a dispute between your parents and Phil Gilbert Croydon . However, at Court, they can nominate another person to be their advocate ( you  :goodjob2:)

As you proceed, notes and an accurate diary are essential.

I would add one caveat  to Mick's response, verbal exchanges are valid evidence if they are first hand recordings between the complainant or his/her witness and the accused.
This is a great tool.  :link: 8GB Digital USB Dictaphone Spy Voice Recorder Listening Device Memory Stick 723800970815 | eBay (https://www.ebay.com.au/itm/8GB-Digital-USB-Dictaphone-Spy-Voice-Recorder-Listening-Device-Memory-Stick/123643054899?epid=23032586177&hash=item1cc9b34b33:g:4JsAAOSwsDZcAg0Y)
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 28, 2019, 22:56:24
Hi Mickd,

They asked for no recording devices for the meeting, what was said was the following (paraphrased):

Your concern of initial engine start up concerns were investigated to where information and logs were sent to Hyundai as we detected low voltage on several starts, Hyundai AU requests battery to be fully charged and tests redone. New tests shows engine cranks over as per HMCA guidelines, we attribute the cause of this to be the Blackvue dash camera/DVR draining battery - No further action required. Now I asked did they follow best practice and due diligence by disconnecting the camera and testing the exact same concern again? They firmly declined and said they've addressed the issue and have no desire to follow up the matter any further.

As per my previous reply I think my mothers image of the Hyundai brand has been forever damaged as she complained just this morning in a lengthy phone conversation her car is still struggling to crank over...now by their own logic Hyundai charged the battery, the dash camera installer said the camera is working as per its design with the power magic pro yet HMCA and Phil Gilbert - Croydon are being absolutely unreasonable so much so they are bluffing me in to litigation (to make it a prolonged event). Yet to my amazement Alto Hyundai in Artarmon tested the battery and said the unit is fine...mind blown. :crazy2:

I've been taking notes of all verbal conversations as per the Evidence Act 1995 NSW (sections 32 and 34), contemporaneous notes or contemporaneous recordings of events can be used to refresh the memory of a witness to an event. Even if very rudimentary, they can add to the reliability and strength of the evidence being given in court proceedings.
Title: Re: 2017 i30sr starting problem
Post by: Paolo5 on August 28, 2019, 23:25:12
Reading this thread, it is hard for me (a Hyundai die-hard) to remain positive about the brand...but I have to keep reminding myself that it is not Hyundai at fault here but Phil Gilbert, Croydon.

They would be the closest location to my family in Sydney and a main port of call should I ever decide to get a different vehicle ...but..... THERE IS NO WAY ON EARTH THAT I WOULD EVER GO TO PHIL GILBERT, CROYDON TO BUY A CAR OR HAVE IT SERVICED!!!!!!!!!

I get the feeling that Phil Gilbert, Croydon is not losing any sleep over this extremely poor treatment that they are shelling-out to your mum and dad (and you)... and are thinking  that enough sh#t treatment you will make you either just go away and try and try another dealer...or sell the car and move on.

EXTREMELY POOR SHOW, PHIL GILBERT, CROYDON!!!!  :mad: :mad:
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 28, 2019, 23:35:42
It is a frustrating situation for sure, but we do have to be careful as a forum. We are only hearing one side of the story.  Not doubting Chris or his family in any way, but considering this matter may end up in some sort of legal proceedings the forum needs to remain somewhat impartial.

Obviously individual members have every right to make up their own mind from the information supplied.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 29, 2019, 00:22:37
It is a frustrating situation for sure, but we do have to be careful as a forum. We are only hearing one side of the story.  Not doubting Chris or his family in any way, but considering this matter may end up in some sort of legal proceedings the forum needs to remain somewhat impartial.

Obviously individual members have every right to make up their own mind from the information supplied.  :cool:

I would agree that there are two sides to the story, however in my case I like to live life as brutally honest as possible (regardless if I offend or hurt someones feelings). In saying that I don't know where my parents will go with this matter, I'm merely a person with consumer law issues/experience in the past with other brands (Mazda and BMW) and in both those situations both matters were amicably resolved without going to litigation and to be honest their defects pale in comparison to my parents i30SR :confused: :undecided:
Title: Re: 2017 i30sr starting problem
Post by: mickd on August 29, 2019, 00:50:12
 :rolleyes:
Pull the fuse for the camera.
So the dealer has the final word , I think not. Hyundai Australia has final say. The dealer gets paid  for fault finding regardless.
You said meeting was verbal, but you need to push to get in writing  just who is not going to rectify fault. I would bet my left one on just the dealer as if it were HA they would give you a written letter and say "sorry out of our hands ".
Again maybe some free publicity outside the dealer over the weekend,  as well as a few well timed " excuse me , but my parents bought one of these and ........."
Lost any hair yet  :winker:
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 29, 2019, 01:16:30
:rolleyes:
Pull the fuse for the camera.
So the dealer has the final word , I think not. Hyundai Australia has final say. The dealer gets paid  for fault finding regardless.
You said meeting was verbal, but you need to push to get in writing  just who is not going to rectify fault. I would bet my left one on just the dealer as if it were HA they would give you a written letter and say "sorry out of our hands ".
Again maybe some free publicity outside the dealer over the weekend,  as well as a few well timed " excuse me , but my parents bought one of these and ........."
Lost any hair yet  :winker:

A Hyundai Australia area manager was present at the meeting, his name will remain as simply "Danny" his representation was mainly the paint/body issues however he did chime in the engine stutter/hesitation as "We gave Phil Gilbert Croydon a directive based on the data that was forwarded to us, we do not look at past instances of other motor vehicles to confirm a problem as each individual customers vehicle has it's own unique concern. We don't need to look at the forums that you've mentioned as we follow best practice in finding faults and we stand by the results of the testing conducted by Phil Gilbert Hyundai"

Like I said, I took contemporaneous notes during the entire debacle. In this instance HMCA (area manager) as well as Phil Gilbert Croydon and Lidcombe both have the same excuse. When I get the chance I'll be taking my parents car to the dash camera installer where he will inspect and document everything and put it in writing so that when we disconnect the camera HMCA and another dealership can look at the "WELL KNOWN" fault once more without any way of creating a b*llsh*t excuse.
Title: Re: 2017 i30sr starting problem
Post by: mickd on August 29, 2019, 01:51:42
" follow best practice at finding faults"    :rofl: :rofl: :rofl: I hate that term.

It's a management term that limits staff to following a procedure and diverts responsibility away from those that implement the procedure.
This was how it was explained to myself when my employer started using this system and as I was in lower management,  I  needed to follow the system.
 :rolleyes:



Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 29, 2019, 04:17:41
@ChrisSR The warm start issue is well known and documented. A cold start issue not so much.

I have a knowledgeable mate who is not a member but still enjoys perusing the site. He made this comment to me via email..and I quote:

"Reading with interest the battery / camera issue post.

Over the years I have found a few instances when a supposedly young battery
can be under performing i.e. recharges fine, voltage reads ok but just
doesn't have the cranking ability for a cold engine.

My advice would be put in a new battery change the cut off for the camera
to 12.5v or disconnect it for the trial.

The stakes are high and the cost of a battery insignificant given the
circumstances."

He makes a good point.  :cool:
Title: Re: 2017 i30sr starting problem
Post by: ChrisSR on August 29, 2019, 05:37:42
@ChrisSR The warm start issue is well known and documented. A cold start issue not so much.

I have a knowledgeable mate who is not a member but still enjoys perusing the site. He made this comment to me via email..and I quote:

"Reading with interest the battery / camera issue post.

Over the years I have found a few instances when a supposedly young battery
can be under performing i.e. recharges fine, voltage reads ok but just
doesn't have the cranking ability for a cold engine.

My advice would be put in a new battery change the cut off for the camera
to 12.5v or disconnect it for the trial.

The stakes are high and the cost of a battery insignificant given the
circumstances."

He makes a good point.  :cool:

Prevention is far better than the cure, will definitely put this across my parents as it's their vehicle. A kind thank you to you and your friend for your input :goodjob:
Title: Re: 2017 i30sr starting problem
Post by: nzenigma on August 29, 2019, 10:30:04
@ChrisSR The warm start issue is well known and documented. A cold start issue not so much.

I have a knowledgeable mate who is not a member but still enjoys perusing the site. He made this comment to me via email..and I quote:

"Reading with interest the battery / camera issue post.

Over the years I have found a few instances when a supposedly young battery
can be under performing i.e. recharges fine, voltage reads ok but just
doesn't have the cranking ability for a cold engine.

My advice would be put in a new battery change the cut off for the camera
to 12.5v or disconnect it for the trial.

The stakes are high and the cost of a battery insignificant given the
circumstances."

He makes a good point.  :cool:

HE does  :goodjob2:

Now the rational technician would have already done this.

The rational owner would have already pulled the fuse.

However, in this non-communicative age, both sides man the barricades, rather than develop an evidence based dialog.
Title: Re: 2017 i30sr starting problem
Post by: harpy04 on August 24, 2020, 06:45:21
Not remote at all. As Dazzler mentioned it is a suburb of Perth.

Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service  but no faults or codes etc were found, so it was dismissed.

There was supposed to be an ECU update done, but no record on the job sheet.

I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didn’t know about it

I made my feelings known how disappointed I was that it was dismissed with “ we can’t replicate it”

I am now waiting to speak with the service manager.

More updates to come.

OK, so I have an update on this issue. Sincere apologies for the long time between posts, there has been a lot going on in other areas.

So, back to the starting issue, after they told me it was fixed, the car was running well for a short period, alas the issue came back not long after and eventually the car was un-drivable, really rough idle, no power, stalling.
I called the Hyundai Roadside assistance number and RAC come out and have a look. He was really good, did a diagnostic report and said it could be the coil packs not delivering to the spark plugs etc. He tried switching them around, but still had the same issue.

Due to the low km's and "newness" of the car he was reluctant to start pulling it apart, and we sent it back to the dealer. They looked at it and determined that there was "low compression" in the cylinders and we "qualified" for a new engine, yes you read that correctly A NEW ENGINE. Happy about that as this was still WELL inside the warranty period! :goodjob2:
Ok, so a new engine was ordered and fitted and we seemed to be good, for a while.

Just last week (Friday 21st), the car died, again!! :fum: Called RAC and the road side diagnosis was "misfire on cylinders 1,2 & 4". Keeping in mind this was a new engine which is less that 1 year old I was more than a little annoyed. :faint: We managed to limp the car back to the house (luckily we were not too far away) and it has been towed back to the dealer. We called the dealership (around 1.30pm) once the roadside report had been filed and asked to speak with the DP or service manager, DP not available but spoke to the service manager.

Unfortunately as this was mid afternoon on Friday, they were not too enthusiastic about going above and beyond to help. They didnt / wouldn't give us a loan car and offered some excuse about Covid placing restrictions on the number of loan cars being reduced because disinfecting them was too much cost / effort? SM said he would search the WA user pool to see if there were any spare, still waiting for a return call. :disapp:

So we organised the tow truck and called the dealership to let them know it was coming in, the service manager was "unavailable" (about 3.30pm) so we left a message.

We called this morning, first thing to find out
1) if the car had actually got there as they didn't let us know if / when it arrived.
2) If they were working on it
3) if they could get us a loan car

It is currently 1.00pm and all I know is that the car is "in the workshop", still no attempt to find us a loner or any update on the condition.
I ma starting to question if it was actually a new engine at all.......

Stay tuned as i am sure there is more to follow.


Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 24, 2020, 06:59:56
Excuse the language but...  "unf*cking believeaable!" that is so bad...  :crazy1:

My main issue would be the loan car. Covid or no covid that should be a given in the circumstances.

You have been amazingly tolerant.

Lucky it isn't me over there at the moment in that situation.

In our house the wife has always been the bad cop and I've been the good cop... But due to various health condition and one in particular (Parkinson's) my fuse has got a lot shorter and I seem to have very little in the way of filters in what I say and do!

I'd have Hyundai Australia on speed dial and speaker phone until something was done about a loan car for starters. (excuse the pun) :disapp:

Title: Re: 2017 i30sr starting problem
Post by: harpy04 on August 24, 2020, 07:44:05
Excuse the language but...  "unf*cking believeaable!" that is so bad...  :crazy1:

My main issue would be the loan car. Covid or no covid that should be a given in the circumstances.

You have been amazingly tolerant.

Lucky it isn't me over there at the moment in that situation.

In our house the wife has always been the bad cop and I've been the good cop... But due to various health condition and one in particular (Parkinson's) my fuse has got a lot shorter and I seem to have very little in the way of filters in what I say and do!

I'd have Hyundai Australia on speed dial and speaker phone until something was done about a loan car for starters. (excuse the pun) :disapp:

Yeah, I typically get a little direct with things like this. My wife was looking after it on Friday as I was working and she is a lot more patient than I am.  If it had of been me, I would have asked to take the DP's car for the weekend, Im sure he would be driving something nice  :rofl:

I guess what makes it worse is that it was the wife's birthday on Friday and she had a heap of stuff to get organised for a party on Saturday, so stress levels rose significantly.
Lets see what happens today.
Title: Re: 2017 i30sr starting problem
Post by: harpy04 on August 24, 2020, 07:47:54
Not remote at all. As Dazzler mentioned it is a suburb of Perth.

Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service  but no faults or codes etc were found, so it was dismissed.

There was supposed to be an ECU update done, but no record on the job sheet.

I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didn’t know about it

I made my feelings known how disappointed I was that it was dismissed with “ we can’t replicate it”

I am now waiting to speak with the service manager.

More updates to come.

OK, so I have an update on this issue. Sincere apologies for the long time between posts, there has been a lot going on in other areas.

So, back to the starting issue, after they told me it was fixed, the car was running well for a short period, alas the issue came back not long after and eventually the car was un-drivable, really rough idle, no power, stalling.
I called the Hyundai Roadside assistance number and RAC come out and have a look. He was really good, did a diagnostic report and said it could be the coil packs not delivering to the spark plugs etc. He tried switching them around, but still had the same issue.

Due to the low km's and "newness" of the car he was reluctant to start pulling it apart, and we sent it back to the dealer. They looked at it and determined that there was "low compression" in the cylinders and we "qualified" for a new engine, yes you read that correctly A NEW ENGINE. Happy about that as this was still WELL inside the warranty period! :goodjob2:
Ok, so a new engine was ordered and fitted and we seemed to be good, for a while.

Just last week (Friday 21st), the car died, again!! :fum: Called RAC and the road side diagnosis was "misfire on cylinders 1,2 & 4". Keeping in mind this was a new engine which is less that 1 year old I was more than a little annoyed. :faint: We managed to limp the car back to the house (luckily we were not too far away) and it has been towed back to the dealer. We called the dealership (around 1.30pm) once the roadside report had been filed and asked to speak with the DP or service manager, DP not available but spoke to the service manager.

Unfortunately as this was mid afternoon on Friday, they were not too enthusiastic about going above and beyond to help. They didnt / wouldn't give us a loan car and offered some excuse about Covid placing restrictions on the number of loan cars being reduced because disinfecting them was too much cost / effort? SM said he would search the WA user pool to see if there were any spare, still waiting for a return call. :disapp:

So we organised the tow truck and called the dealership to let them know it was coming in, the service manager was "unavailable" (about 3.30pm) so we left a message.

We called this morning, first thing to find out
1) if the car had actually got there as they didn't let us know if / when it arrived.
2) If they were working on it
3) if they could get us a loan car

It is currently 1.00pm and all I know is that the car is "in the workshop", still no attempt to find us a loner or any update on the condition.
I ma starting to question if it was actually a new engine at all.......

Stay tuned as i am sure there is more to follow.

OK, so a favourable update (I Hope)

Had a call from the service manager. Credit to them, they gave a time and it was very close to that (+10mins  :goodjob2:). The car will be ready for us to pick up today! :happydance:

It seems that there were some faulty fuel injectors (sounds familiar). With the history they asked if they could replace all 4 of them, which was agreed to by HO, so fingers crossed this will be the fix.

I would be curious to see if they replaced them when the "new" engine went in (i doubt it).

Anyway, they are fitting new injectors, doing some testing and hopefully all is good from here.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 24, 2020, 13:24:27
Sounds promising, but how long and if too long where's that loan car...  :whistler:
Title: Re: 2017 i30sr starting problem
Post by: harpy04 on August 25, 2020, 05:26:54
Sounds promising, but how long and if too long where's that loan car...  :whistler:

So we did get the car back yesterday, as promised, which is great. Luckily. no need for a load car, thankfully.

Credit to the service team, they did turn the car around pretty quickly, so not all bad. The service in relation to the loan car was pretty bad though. I would like to think it was a result of this happening on a Friday afternoon.

Now we wait, to see if the problem re-appears or if they contact us to see if everything is OK, considering the history of the car / engine.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on August 25, 2020, 08:47:16
Have everything crossed for you mate. You deserve a good run now. I loved my SR. They are a great car if they perform up to spec.  :D
Title: Re: 2017 i30sr starting problem
Post by: AndyT1405 on September 13, 2020, 15:06:31
Hi guys,

just picked up one of these cars and didn't do my research  :'( just wondering if the start up issue has been fixed or linked to injectors or anything else?
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on September 13, 2020, 19:37:53
Hi guys,

just picked up one of these cars and didn't do my research  :'( just wondering if the start up issue has been fixed or linked to injectors or anything else?

Welcome Andy,

Have you had the issue at all? The most common situation I believe where this happened was say doing a reasonably good drive until the car is well and truly warm. Then leave it for as while, maybe half and hour and then try and start it.

I never had this issue with my 2017 SR which I had for 28 months and did 66,000 + kilometres.

We suspect a faulty batch of injectors although, not aware of anything official ever being published.

Basically, initially they suspected software but that was never going to explain how only some cars were effected. A software patch was developed and applied to some cars with mixed results. However, the best results seem to be reported by those that got their injectors replaced.

It is well enough documented on here that most dealers should come to the party under warranty if you are unlucky enough to have scored an affected car. Even if yours was originally affected hopefully it has already been rectified. If so there may be some notification in the service manual.

Good luck!

P.S. They are a fantastic car. I've had 34 cars and consider my SR possibly my best car overall.
Title: Re: 2017 i30sr starting problem
Post by: Liisa on October 02, 2020, 13:28:53
Hello everyone,
Sorry I hadn’t been on for a while to update. My car still has the same issues 3 years of owning it.

So last year, the car started to cut power while I was driving it and the engine light would flash and the car would drop power, not exceeding more than 30kph. After almost Been rear ended several times and having taken the car to the dealership and them saying they could not find anything, I drove it from my place to lidcombe with the car rattling, cylinders dropped and completely un-drivable, having my dad behind me in his car so I don’t get hit. Only way they realised I wasn’t full of shit about this issue with it.

They changed a couple of spark plugs for me as they said they found them faulty.

Between then and now, I’ve had the engine and Emobilizer light come on a few times but I just thought I can live with it and I’d turn off and back on my car and it was fine.

The past week, I’ve notice that once again, when stationary I felt the car begin to feel like it’s cutting out. Last week it dropped the cylinders driving to work and I had to stop at the lights and turn off then back on my car. Tonight almost had a accident as again the issue of dropping cylinders has started again and the car losing power. When this happens, the engine light starts flashing and the car starts chocking and won’t exceeding 40kph.

So I will be spending my Saturday back at Hyundai for the same issue I’ve had since day one pretty much.

Not sure if everyone else has noticed this issue but my car lets off a strange spell like a burning plastic/fuel smell.

I’m going to bring up the injectors tomorrow.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on October 02, 2020, 21:43:06
Hi Liisa,

Thanks for the latest update. I feel so bad for you. I wish there was more I could do. I would be contacting the ACCC. I honestly believe you deserve compensation. You have put up with way more inconvenience and personal risk than you should have. Hopefully you have most of the issues and events documented. I guess if you got to your profile and click on your posts tab (I assume that brings up the same info for members as it does for admin?) you could trawl through and write down all the dates and times you reported on here.

I would be contacting Hyundai Australia and let them know you are fed up and considering taking legal or other action if this matter isn't sorted properly as a matter of urgency. should it be finally sorted properly I reckon you deserve at least 3 complimentary services if not more. You can quote me.

I love the i30 and most other current Hyundai models like the Kona which my Wife drives, but the service from some dealers is disgusting!
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on October 02, 2020, 21:45:47
@AndyT1405

Did you keep it, how is it going?
Title: Re: 2017 i30sr starting problem
Post by: Liisa on October 03, 2020, 00:01:27
Hey,

Just got off the phone with Hyundai. Due to Covid they do not work on Saturday. On Tuesday the 6th someone will call me to book my car in. I have to drive it and if anything happens before then, I have to call roadside assistance. I did inform the lady that my car loses power when I’m doing speeds of 90kmph and I have almost had several accidents when this happens and she said call roadside assistance and there’s not much she can do until Tuesday when they call me and book it in for a service. I also mentioned I have work at 3am tomorrow and was told they should be a 24hr service.

So I have to wait until Tuesday. I think the ACCC is my next step.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on October 03, 2020, 02:29:53
Definitely.  Good luck.  :crazy1:
Title: Re: 2017 i30sr starting problem
Post by: NotaN on October 08, 2020, 03:57:55
Lisa, the problems you have been experiencing should and could have been fixed long ago. My wife's i30SR finally had the injectors replaced a few months ago after completely failing but it took 4 dealer visits and a few emails to have it done. Some dealers are not great and it sounds as though the one you use are no good as is my local. I am an ex mechanic and was a Hyundai Master Tech but was happy to have my local dealer service my wife's i30 as I didn't have the time or interest in doing it myself. They did the first 1000k check over and then the 10k service but it hasn't been back to them for servicing and won't  as I don't trust their ability or quality of work. I have done the last 5 services at home and have only taken it to them for warranty repairs. Perhaps you should try another dealer and explain to them all the issues you have had and the fact your previous dealer has been of little help.
My wife will be due for a new car mid next year but it won't be another Hyundai as this i30 has had more than it's fair share of issues and poor service.
Title: Re: 2017 i30sr starting problem
Post by: Liisa on October 08, 2020, 10:57:51
I did raise that issue with them today about the injectors and was told it can’t be them. It’s booked in again for Monday. Since last week it hasn’t lost power again. It’s just not driving smoothly and thumps/cuts out when stationary.

It’s the second service centre I take it too.
I have lodged in a report with the ACCC so I can get the ball rolling. Three years and 2 service centres and multiple visits regarding issues to my car is beyond enough.

I will again mention the injectors and see what they say next week. I’m not hoping for nothing more than “we could not reproduce the problem and found no fault” As what I’ve been receiving most of the time.
Title: Re: 2017 i30sr starting problem
Post by: Dazzler on October 08, 2020, 12:29:44
I did raise that issue with them today about the injectors and was told it can’t be them. It’s booked in again for Monday. Since last week it hasn’t lost power again. It’s just not driving smoothly and thumps/cuts out when stationary.

It’s the second service centre I take it too.
I have lodged in a report with the ACCC so I can get the ball rolling. Three years and 2 service centres and multiple visits regarding issues to my car is beyond enough.

I will again mention the injectors and see what they say next week. I’m not hoping for nothing more than “we could not reproduce the problem and found no fault” As what I’ve been receiving most of the time.

So disappointing and frustrating for me and a 1000 times worse for you as an owner...
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