Author Topic: Auto gearbox judder in low gear and not changing down under load  (Read 264 times)

0 Members and 1 Guest are viewing this topic.

  • *
  • Posts: 2
  • gb United Kingdom
    Oxfordshire
We bought a Hyundai i30 1.6 CRDi 110 DCT-7 Blue Drive , Diesel, Automatic, Executive in October 2015. It is LHD and French registered but we have it looked after here in the UK by Johnson of Oxford because the service level we got in France just didn’t do it. We love the car, the build quality, thoughtful design and the way it drives.

A couple of months ago with about 18K miles (29k Km) I noticed a juddering when pulling away in traffic or edging forward in queues and the gearbox didn’t always want to change down a gear when going up hills in gears below 4th. It is like driving with a learner! Have you experienced this?

It is not a great problem but I thought I should check it out while in the UK as I wouldn’t want the problem to suddenly flare up!  My feeling was maybe a software upgrade or faulty sensor perhaps especially after reading other people's experiences in forums.

Johnsons in Oxford are technically excellent and I have yet to find better customers service in their Volvo or Hyundai departments. I duly dropped the car off with them and they reported that they had recreated the problem but that software was up to date and they needed more time to scratch their heads on this one. I was happy that they had recreated and agreed a problem exists – after all this is 90% of the battle, getting the dealer to recreate your intermittent problem !

2 days later I get a call saying they are talking to Hyundai about replacing the gearbox!  While this was a shock I was impressed by the dealer being proactive with Hyundai UK. They now have the car for a month and their senior technician will strip the gearbox out and run tests with Hyundai’s technical team and either repair or replace. This is the plan so I wait and see.

So while it is a pain to lose the car for a while (I have a courtesy car), I have not had to fight the dealer or Hyundai (so far) and the work will all be covered under the 5 year warranty. If the gearbox needs replacing then this could hit £8k so a relief indeed.

So if you have a rumble or a grumble from your automatic DCT then don’t be shy in taking it to Hyundai.  I will let you know what the result and diagnosis is and whether I am still as calm and confident and comfortable with Hyundai in a few weeks !

I hope this will be helpful to anyone who thinks they are imagining some strange goings on with their automatic gearbox!


  • 2015 1.6 CRDi 110 DCT-7 Blue Drive , Diesel, Automatic, Executive

  • *
  • HOS BOSS
  • Posts: 24,040
  • england England
    Wirral
  • Wirral, UK. - 1.4 Petrol Active - Aqua Blue
Re: Auto gearbox judder in low gear and not changing down under load
« Reply #1 : October 03, 2017, 07:08:03 »
Great service from the dealer.

I take it there was no trouble with hy uk given the car was purchased in france, as say french registered, so just shows how the hy after service is global.

Wonder if that seamlessness service would happen with other marques...

  • 1.4 Petrol Active       I'm no expert, so please correct me if I'm wrong

  • *
  • Author
  • Posts: 2
  • gb United Kingdom
    Oxfordshire
Re: Auto gearbox judder in low gear and not changing down under load
« Reply #2 : October 03, 2017, 07:25:44 »
Yes I bought the car in France. There was no problem as the Hyundai warranty is global, however I checked first to make sure that there were no "peculiarities" with this model. Apparently quite a few people do this with Volvo and Hyundai (and I'm sure other makes too). The difference is in the customer service attitude of the dealer .... are they prepared to fight for the customer .... in France I would still be trying to prove there's a problem to the dealer!

This is an "undocumented fault" at the moment with the DCT 7 so it is interesting to see how they perform on this ....

So I'm still a happy hyundai howner  :)
  • 2015 1.6 CRDi 110 DCT-7 Blue Drive , Diesel, Automatic, Executive

  • *
  • Laughter is the Best Medicine...
  • Posts: 55,934
  • au Australia
    Devonport Tasmania
  • Best Car Forum on the Net
Re: Auto gearbox judder in low gear and not changing down under load
« Reply #3 : October 03, 2017, 16:20:11 »
 :welcumwagon: Andre,

Thanks for that. Yes, excellent service (most impressive)  :goodjob2: :goodjob:
  • MY18 PD SR & 2014 1.6 GDi Tourer (Prev had 2008  i30 CRDi & MY11 Petrol CW)

  • *
  • Posts: 1,111
  • au Australia
    Samford Valley
Re: Auto gearbox judder in low gear and not changing down under load
« Reply #4 : October 09, 2017, 06:01:02 »
@andre83440  , Hello and welcome to the forum.  Dazz and I appreciate any information about any quirks that are related to the i30. As you may have come to realise, this ownersclub has become a library for people needing to identify the rare problems they may have with their i30s.
Thanks for your input ( its valuable) and please keep us abreast with your :P British :goodjob2: solutions to France's problem.
Cheers G.
  • 2016 GD 1.8L  Auto Hatch;  2009 FD 2.0L Auto Hatch

  • *
  • Posts: 675
  • gb United Kingdom
Re: Auto gearbox judder in low gear and not changing down under load
« Reply #5 : October 09, 2017, 11:26:42 »
Yes I bought the car in France. There was no problem as the Hyundai warranty is global, however I checked first to make sure that there were no "peculiarities" with this model. Apparently quite a few people do this with Volvo and Hyundai (and I'm sure other makes too). The difference is in the customer service attitude of the dealer .... are they prepared to fight for the customer .... in France I would still be trying to prove there's a problem to the dealer!


My experience is that Hyundai France is a separate entity to Hyundai UK. When I bought my first Hyundai back in 2003 there was a Europe wide warranty and breakdown cover whict at that time  it was 3 years in France  and 5 year in the UK.  Europe wide breakdown cover was withdrawn some years ago so if you breakdown "abroad" you have to bear the cost of recovery because Hyundai will not..

In my case a disabling fault whilst in France resulted in my warranty claim being refused by an otherwise very helpful French dealer and me having to pay - as it turned out  a relatively small amount.  On returning home I took it up with the UK supplying dealer who  contacted Hyundai UK.  It seems that, unknown by the dealer, in order for warranty work to be carried out on  "foreign" cars there has to be prior agreement between the two national Hyundai companies involved about authorising the cost and passing it back via the supplying dealer. It took two months for a decision to be finalised.

I paid  €95 by card and received, eventually, a refund of €95 from the French dealer by cheque which cost me a £25 fee to pay into my account!

It seems that you were lucky in your choice of UK dealer but not so with the French dealer.


  • *
  • Posts: 1,111
  • au Australia
    Samford Valley
Re: Auto gearbox judder in low gear and not changing down under load
« Reply #6 : October 10, 2017, 04:57:25 »
Thanks for your report. I note that this occurred during the early 2000s. Has this arrangement persisted given that Hyundai is now essentially a Euro designed vehicle, unlike your Korean Hyundai?
  • 2016 GD 1.8L  Auto Hatch;  2009 FD 2.0L Auto Hatch