i30 Owners Club
GOT PROBLEMS OR ISSUES? => DIESEL => Topic started by: ro0sau on May 10, 2020, 04:14:56
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hi
I'd really like to contact a couple of members who have posted in the past regarding pitiful Gd series i30 steering.
FrankW, from Brisbane and possibly Moderator Dave posted messages back in 2015.
I will try if I may, to describe the issue...
Driving in a straight line, more noticeable at speed on a freeway, the car will track slightly off line, can be either right or left. The steering "loads up" so that it requires quite a deliberate move of the steering wheel off center to correct it. I would describe the feeling as forcing the wheel as it seems relatively 'stuck' in a straight position even though the vehicle is veering slightly.
This results in it being difficult to maintain a straight line because then after a few seconds it tracks the opposite way via the exact same problem.
It makes no difference whether the steering is on "comfort," "normal" or "sport." I find it frustrating and possibly 'dangerous' to myself and fellow road users. Silly as that sounds.
This has occurred since the car was new and I tried to report it at the first 1500klm inspection with no joy, then contacted Hyundai customer care via email and was fobbed off to the nearest dealership but that's another story.
I have contacted 3 separate authorized Hyundai dealerships over time only to be advised a wheel alignment and diagnostic will do the trick!
After alignments' and sensor resets the steering felt much better, but the problem persists to this day. I'm advised it's all in my head as all the 'factory specs' are correct apparently...
Infuriatingly the car will not always do this, seemingly the road surface may attribute. This of course helps lots when a service manager is test driving it with me alongside, on a completely flat newly surfaced stretch on freeway. 'this is our test track' he proudly tells me.
Anyhow I apologise for the lengthy post and would really appreciate some help
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I think @Doggie 1 is the Moderator Dave. He should be along soon.
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Sounds identical to what I had.
Classic symptoms of EPS failure.
It took me a long time to get Hyundai to listen but eventually they listened to Mandurah Hyundai here in WA.
Hyundai Australia know the symptoms full well so I don't know why they fight so hard against it.
Probably worth one more try with them then if no resolution, off to your state's consumer protection body, I would suggest.
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Thanks for the swift response guys
Maybe I should go down to mandurah as I am down there a bit. don't suppose you know where they test drove it at the time, my problem is actually getting someone else to experience the problem so they believe me lol.
As you say hyundai must be aware so I really don't get it.
How was yours fixed? did they agree to change the steering column same as frank in brissie.
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Sorry @ro0sau, I didn't realise you were in WA.
What they told me to do was to take it to Mandurah Beaurepaires which is who they use for tyres and wheel alignments.
When I took it there, Beaurepaires said they couldn't do a wheel alignment because the front tyres had started to wear (minimal) on the insides.
So I had to put two new front tyres on at my cost.
Then when they went to do the alignment they were unable to because the sensor, in their words, "was all over the place."
So bottom line: Mandurah Hyundai really listened to Beaurepaires, not me.
Everything was the replaced under NCW including new steering column, sensor, etc, after which is was as good as new.
I had gone through a similar exercise at John Hughes Hyundai but they were bloody hopeless. Just said they found nothing (after a week of having my car!) but then charged me, from memory, around $80 to "diagnose" no problem.
I complained to Hyundai Australia and they refunded me the $80.
Good luck with it.
Happy to help if I can. More than willing to drive your car if you're down this way.
Please keep us posted. :)
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Thanks for your input Dave @Doggie 1
These sort of issues drive you around the bend even when there isn't one. :crazy1: :snigger:
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Thanks for your input Dave @Doggie 1
These sort of issues drive you around the bend even when there isn't one. :crazy1: :snigger:
Ed Zachary @Dazzler.
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Thankfully the car drives fine around bends[pun]
Update...I'm writing this in a state of frustration after once again contacting customer i'care'.
Because the last report they have is 2 years old they require me to once again go to my local dealer and suffer the whole indignity again. My bad for putting up for it for so long thinking this was normal.
I've not heard of other wheeeeel alignment problems that involve a vehicle pulling left And right.
Unless a fault can be replicated satisfactorily by Hyundai then they cannot take me at my word that I have anything but a poor wheel alignment, I guess that's understandable. I mean they can't go replace, say the steering column, just because I say there's something wrong
I need to find a stretch of road where I can repeat the process [near impossible] and hope the dealer will spend the effort [ie money] to investigate.
Or sell it on to some unsuspecting fool, I mean buyer...although that's not my wish.
OK I'm calm, after pulling out the last strands of hair I had left, now I think I'll go drive it off a cliff.
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In mine, it was more speed related, in that it felt fine at lower speeds.
Around town and up to 80 it was ok.
Get it on a 100 or 110 highway or freeway though and it was a different story.
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Exactly the same as me.
Did yours do it all the time though, or randomly?
The last time I had a guy test drive with me we did a loop of the freeway just east of Osborne Park Hyundai that was nice, flat and smooooooth. At least he took it out the back and reportedly reset a sensor or something all free.
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Randomly, which is why it took so long to get diagnosed.
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Sounds like Mandurah Beaurepaires did you a favour.
I actually went to john hughes also. They had the car 2 hours and charged me $100 for 'a swish full 4 wheel lazer alignment' even though I don't think there is adjustment on the rear.. All good they said, everything is factory spec!
Perhaps my problem is simply alignment because I've had a few easily done...no faulty sensors.
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My suggestion would be go to Beaurepaires Mandurah and ask them to drive it.
See what they say.
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"icare" or similar are only a contact person who 99.99% of the time, has no mech experience. Think "call centre", they type problems into computer and it says ................. , contact local dealer.
Not the person fault, ask for name of higher authority to complain to.
Fingers crossed, you're on the right track at present.
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OK I'm calm, after pulling out the last strands of hair I had left, now I think I'll go drive it off a cliff.
I wish I didn't but I can really feel your pain. As I've got older and sicker my fuse has got a lot shorter (not that one guys - so don't start :evil: )
Having been a Bank Manager and Retail manager for many years and being a friendly easy going guy I was always a tactful negotiator when things went wrong.
Woe betide anything should malfunction now... If I had this issue or other similar unresolved issues outlined on here, I would struggle to bite my tongue for long. :sweating:
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Just an update for anyone interested.
I have had no joy what so ever. Hyundai tell me they need a positive diagnostic before the can act further.
I drove to Mandurah last week and to my frustration the car performed admirably with no steering woes.
Firstly I visited Manduarh Hyundai to see if they out-source wheel alignments only to be advised that all their servicing is now done by Ford, who charge $88.
So I proceeded in towards town and found Beaurepaires closed due to covid-19 concerns.
I guess I'm stuck until the issue gets worse.
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Have you tried changing the tyres over and see if it then pulls other way?
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I have changed rears for fronts about 5k ago and this made the problem worse as the alignment changed. I don't know why this happens as I have no mechanical engineering experience. I wish it were that simple really...
Once another alignment was done the initial issue was less frequent but remained. If that makes sense in current internet grammar.
BTW the car does not simply pull either left or right as most alignment problems occur, mine pulls left AND then right usually repeatedly. It's a lucky dip as to which way the car pulls firstly, probably road surface related. Once it starts this makes the car impossible to steer straight likely because of over compensating due to the stiffening of the steering wheel on centre.
It is not really bad enough to be life threatening however as you might imagine it can get tedious after a few kilometres.
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It really is a mongrel of a problem. I know before Dave finally got his sorted, how frustrated and disconcerting it was for him. :fum:
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Ok
had a wheel alignment done once more and the guys put minor toe - in. they said they do loads of i30s.
now I can't get the car to replicate the problem, however tyres wear more on the outsides.
this is the second time i've been to this shop as the first time worked great but i think the alignment must have changed and the issue returned, fixed again last week.
i don't think i'm going to have a satisfactory outcome from hyundai unless i can figure a way to make the car show the faulty steering when it's test driven.
think i'll be selling the car
thanks guys
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Ok
had a wheel alignment done once more and the guys put minor toe - in. they said they do loads of i30s.
now I can't get the car to replicate the problem, however tyres wear more on the outsides.
this is the second time i've been to this shop as the first time worked great but i think the alignment must have changed and the issue returned, fixed again last week.
i don't think i'm going to have a satisfactory outcome from hyundai unless i can figure a way to make the car show the faulty steering when it's test driven.
think i'll be selling the car
thanks guys
Thanks for the latest update. An intermittent fault on any car is always a pain to get fixed. Considering I've had 34 I've been very lucky touch wood! Never really had a significant problem that wasn't easy to identify and fix. Mind you in recent years I've changed my cars every two or three years and more than half of the 34 have been bought brand new. :cool:
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Mind you in recent years I've changed my cars every two or three years and more than half of the 34 have been bought brand new.
Capitalist! :crazy1: :winker:
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Mind you in recent years I've changed my cars every two or three years and more than half of the 34 have been bought brand new.
Capitalist! :crazy1: :winker:
You only live once mate and you can't take it with you.. It's one of my hobbies. :happydance: :snigger:
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Not exactly what you’re describing but I’ve had a recent issue arise where I’m noticing a bit of a ‘click’ when the wheel goes back to centre. It’s subtle noise and feeling, feels like something to do with the rack is loose.
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hey
does this fit your issue?
:link: Hyundai i30 steering clunk - steering coupling - YouTube (https://www.youtube.com/watch?v=CHvlZn0qJ8k)
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hey
does this fit your issue?
:link: Hyundai i30 steering clunk - steering coupling - YouTube (https://www.youtube.com/watch?v=CHvlZn0qJ8k)
Yep! Thanks, that’d be it I reckon. I’ll add it to the list of things for the dealer to look at this week (have also encountered the 3000 rev limit issue with my diesel wagon).
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:link: No power after 3000rpm (https://www.i30ownersclub.com/forum/index.php?topic=16854.0)
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had a wheel alignment done once more and the guys put minor toe - in. they said they do loads of i30s.
now I can't get the car to replicate the problem, however tyres wear more on the outsides.
Post up the alignment test results? What was the toe angle before and after?
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factory spec -0.6 1.9mm
total -1.2 3.7
my car...
initial left -0.9 final 0.8
right 0.8 0.7
total -0.1 1.5mm
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So...I had another interesting conversation with an authorized Hyundai service guy the other.
In all my posts I'm unsure if I mentioned something that this service rep said over the phone.
He says...so it feels like the electric steering actually disconnects, as the vehicle follows the road surface, veers slightly offline and does not want to respond via slight correction back to a straight direction.
This is exactly what describes the feeling I get, or got as the current alignment tracks the car where it should be going without veering off in either direction.
Anyhow long story short, these service guys [at least to me] seem to know full well about the issue yet can't, or won't do anything unless they can feel it themselves.
thanks for all the input guys but I doubt I'm going to get satisfaction unless I can recreate the issue.
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Thanks for the continued feedback. Wow! That makes it even more frustrating. .. :whistler:
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I’ve been noticing mine doing similar behaviour over the last few weeks, only notice it on 100kph straights with slight load pulling the vehicle in one direction and when corrected it’ll go off in the other direction.
I reckon if a cop was sitting behind me he’d think I’m drunk :disapp:
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I’ve been noticing mine doing similar behaviour over the last few weeks, only notice it on 100kph straights with slight load pulling the vehicle in one direction and when corrected it’ll go off in the other direction.
I reckon if a cop was sitting behind me he’d think I’m drunk :disapp:
Damn, that's not good Craig.. :Pout:
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I’ve been noticing mine doing similar behaviour over the last few weeks, only notice it on 100kph straights with slight load pulling the vehicle in one direction and when corrected it’ll go off in the other direction.
I reckon if a cop was sitting behind me he’d think I’m drunk :disapp:
Damn, that's not good Craig.. :Pout:
I didn't notice it today on my travels so I'm hoping that correcting the front tyre pressures at BP this morning has cured it :Prayer: possibly related to the crappy air pump at the Caltex servo :disapp:
BP gauge said left front was 28psi and right front was 46psi :crazy1:
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BP gauge said left front was 28psi and right front was 46psi :crazy1:
That wouldn't have helped! :crazy1:
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I have the exact same issue. From what Ive seen its the coupler on the column electric motor. Only thing I cant find info on is if the coupler issue applies to GD models or just FD. I'm going to pull it apart and see though.
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If the coupling is designed the same way, it's not so much model related as it is age related.
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Yeah I was thinking that was the case. I've got a coupler so I may as well give it a go.
Sent from my SM-G955F using Tapatalk
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I have the exact same issue. From what Ive seen its the coupler on the column electric motor. Only thing I cant find info on is if the coupler issue applies to GD models or just FD. I'm going to pull it apart and see though.
I believe it is both models. Obviously more of an issue in the FD due to age (as Gonz suggested) :cool:
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I have also experienced the cop scenario.
Here's a lengthy read. Please tell me if I am overstepping boundaries...
My 3rd attempt with Hyundai i [don't] Care via their website technical inquiries.
their response...-------------------------------------------------------------------------
Regarding your recent enquiry, we are upset to learn that you are experiencing a concern with your Hyundai. We hope that this issue has not caused you any inconvenience. <-- :Shocked:
Unfortunately we are unable to assist with providing diagnosis over this medium and would suggest presenting your Hyundai to your nearest Hyundai dealership.
The nearest Hyundai dealership is equipped with the resources to inspect and diagnose the concerns you have mentioned in your correspondence.
Expert Enquiry - Technical
Additional Info:
I own a 2015 i30 diesel.
Having steering issues- not wheel alignment related. Have reported previously without satisfaction.
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MY response.
Hi and thank you for your response.
Perhaps I can provide more detail.
The car is build date 2014 yet I purchased it as a new vehicle in 2016 and have only 6 months factory warranty left.
The issue has been noticeable to me since I began ownership and I have contacted four separate authorized dealerships and also iCare over the past four years regarding this.
From the very first 1500km inspection I reported the steering felt 'off', a Hyundai service representative told me a wheel alignment and road test was done reporting everything was to factory specification.
Diagnostics and multiple wheel alignments have been done mostly at my cost, by both Hyundai dealerships and independent specialists.
My concern is that the car will intermittently but only occasionally, decide itself to wander off a straight driving line at speed at or above 100klms per hour on major roads. It will steer slightly either left or right, I guess following on the road surface.
When I try to correct, the steering wheel loses its smoothness and almost feels as if it is stuck on-center, or as if the power steering is not functioning. Once I move position the power assistance operates steering the wheels too much.
Or subsequently the result is me having to only slightly, force the wheel off-center to make any necessary adjustment, which ultimately causes it to steer the opposite direction, due to over-correction.
This makes the car impossible to maintain a consistent straight lane course and will repeat until the steering miraculously functions normally and fluently, or I switch the vehicle ignition off. This makes driving any long distance a chore as it is both tiresome and frustrating.
Does this like sound normal i30 operation?
Hence only occurring intermittently, it is impossible to get diagnosed because a short trip around town or freeway does not seem to present any issue to who ever is test driving. I rode alongside one workshop supervisor who drove up and back a two kilometer section of freeway near their dealership, but it was on a freshly resurfaced flat section of roadway which he announced " this is our test track". He reportedly ran diagnostics and adjusted some optical sensor.
I could count the number of times the car has been returned to me being told everything is to factory specification and that perhaps I am imagining things.
Long story short, if possible, I would love to have an authorized Hyundai steering specialist drive the car for a couple of hours at speed and then return the car to me and telling me there is nothing wrong...
This may have to be done on more than one occasion, as the issue does not always occur in the first few kilometers.
Point of interest to myself...On internet forums people have described their cars exhibiting the exact same issue and so I believe Hyundai Corporation must be aware.
I would be grateful if you could show my email to a senior technical advisor...That may be yourself. Also is there any assistance you can offer besides simply presenting the vehicle to the nearest authorized Hyundai dealership?
Thanks
mark fowler.
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iCare response #2
Jul 27, 2020, 3:09 PM GMT+10
We cannot diagnose or provide technical advice over this medium, Unfortunately we are not aware of these concerns on your particular model/vehicle and can only suggest presenting your Hyundai to your nearest Hyundai dealership
Unless your nearest authorised Hyundai dealership can identify an issue with your vehicle, we are unable to offer any assistance.<-- :crazy1:
My response...-----------------------------------------------------------
I get a feeling Hyundai are uninterested in my plight. I have done as you-and others, suggest and I am not satisfied with the outcome.
How about this then?
Can iCare organize through my *nearest Hyundai dealership, to loan me a car while they investigate fully and thoroughly. Including a substantial and lengthy road test which includes more than a quick drive around the block. As they simply do not acknowledge my concerns.
I will only return to the Hyundai dealership when I am satisfied they can or can not find out why the car will not steer straight and has sticky top/center.
Also can you please present my previous correspondence to more senior personnel?
Am I trying too hard yasthink??!!
edited apologies due to copyright concerns
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Yeah thats the issue, hyundai will just pretend its fine everytime they test it, that's what most dealers do. I'm not wasting my time on hyundai's anymore, Im just going to sell the car, its a nice looking little car , nice interior but essentially it's a heap of shit, just like Kia.
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Yeah thats the issue, hyundai will just pretend its fine everytime they test it, that's what most dealers do. I'm not wasting my time on hyundai's anymore, Im just going to sell the car, its a nice looking little car , nice interior but essentially it's a heap of shit, just like Kia.
Wow that's a bit harsh. This issue isn't that common. i30's are not that far behind Toyota's with reliability generally and well ahead of some Japanese brands. Compare the Customer ratings on Product Review.com with some other Subarus etc... Miles ahead of most fords, VW's, Renaults, Peugeots Etc...
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am I a bit harsh? Or Hyundai are a bit harsh? Or saying Hyundais are crap IS a tad on the harsh side.
I love this car EXCEPT for the damned steering. Oh...and the headrests that sit too far forward for my liking...oh and that the steering column doesn't have more reach adjustment...oh and that the A pillars block vision...oh and that the cooling system overflow level was on low when cold and half full when hot [wtf] <-I need to keep on that one.
If yous read all the post and take it in there's a lot of angst toward Hyundai, but I feel it's justified, at least from my perspective.
Hyundai saying they are unaware of the problem just gets on my goat seeing as they have fixed a few cars just from reading this forum.
Hee hee heh VW's <-crap
I'd sell it but trade in value IS crap on hyundais plus I don't want some other sucker inheriting my issues.
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I do understand your frustration. Don't get me wrong. But i30's in general aren't a POS.. it is just that some Dealers don't get "it"
If you happen to score a dealer with a good service department and sales staff who will go in to bat for a customer with a legit problem then it's fine.
Unfortunately, there seems to be less and less of them around these days for all brands. :undecided:
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Nah all good besides we all have opinions am I right?
But who are these people in iCare technical department? Are they just some oversees operators that 'handle' tech issues? like telstra ha.
At least I didn't buy a Jeep ;l they are fiats with less hp than a 1970s model.
Btw i owned a 124 fiat and it was FaSt but a nightmare to keep tuned
I did test drive a toyota camry but it screamed like a banshee and didn't go any faster...Scotty says they are reliable
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It is a shame you have this hard to pinpoint and fix issue because the diesel i30's are a great car in so many ways. We loved our 2008 diesel. Infact we loved all four of our i30's in different ways. Fortunately no steering issues with any of them. The few warranty issues we had were addressed quickly.
Not a fan of Scotty, but yes Toyota is the pick if you want reliability. Mind you Hyundai are ahead in the functionality of some of the car's operating systems compared to Toyota, like radar cruise etc...
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Steering issues, or the way Hyundai handles them could be improved. Some members have done steering calibration to their cars after coupler change. A prodecure where you teach the car right steering alingment turing the steering wheel while connected to a computer. I was wondering if that could help in your situation.
Things could be worse. Like the time swedes found out that the power steering shut off from the press car during moose test: :link: Livsfara: Styrningen på Hyundai i30 dör - YouTube (https://youtu.be/ZrPxXLj_7sI)
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Do you think this is the procedure my nearest authorized Hyundai dealership would carry out?
My car doesn't need a new coupler, I'm pretty sure of this because there is no knocking.
My steering could definitely improve with some teaching I feel. Sadly I don't have to tools or the expertise to do it myself.
I wonder if any decent steering technical repair shop could...
Maybe I could try and perform a kangaroo test as we don't have moose in australia Thanks, that vid gave me a much needed chuckle heh.
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Any hyundai dealer service should be able to do teaching for the steering. Some independent mechanics might be able to perform it, if they have fancy scantool.
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you'd think so huh.
As far as I know though this has not been done as I can't get an authorized Hyundai dealer to believe my vehicle has an issue
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I may just take @Doggie 1 up on the offer to let him drive my car if he reads this :idea:
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any reason I can not modify / edit my posts now?
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any reason I can not modify / edit my posts now?
it's a time based thing isn't it @Shambles
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any reason I can not modify / edit my posts now?
it's a time based thing isn't it @Shambles
24 hours I think...
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any reason I can not modify / edit my posts now?
it's a time based thing isn't it @Shambles
24 hours I think...
Or after any replies?
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I may just take @Doggie 1 up on the offer to let him drive my car if he reads this :idea:
Happy to do so. :)
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UPDATE
drove the beast over 100ks today. The problem worsened the further I travelled, even playing up @ crawl speed at roadworks.
Next day took it to dealer and told then I wanted a fix. They send me on a drive with workshop foreman-freeway + 100ks but alas no issues. <-go figure.
Figured same might happen if Doggie test drove the crap out of it!
I left car at the dealer 2 days ago and no contact since...will keep yous updated :faint:
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UPDATE
drove the beast over 100ks today. The problem worsened the further I travelled, even playing up @ crawl speed at roadworks.
Next day took it to dealer and told then I wanted a fix. They send me on a drive with workshop foreman-freeway + 100ks but alas no issues. <-go figure.
Figured same might happen if Doggie test drove the crap out of it!
I left car at the dealer 2 days ago and no contact since...will keep yous updated :faint:
So frustrating! :crazy1:
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update
Sounds identical to what I had.
Classic symptoms of EPS failure.
It took me a long time to get Hyundai to listen
I do understand your frustration. Don't get me wrong. But i30's in general aren't a POS.. it is just that some Dealers don't get "it"
If you happen to score a dealer with a good service department and sales staff who will go in to bat for a customer with a legit problem then it's fine.
Unfortunately, there seems to be less and less of them around these days for all brands. :undecided:
I lucked out and found a good foreman who test drove with me and "thought he noticed what I was on about"
A couple of weeks later and I have a new steering column and the difference is night and day...
Thanks to all who commented here and helped me continue my quest for righteousness [and that beautiful service foreman] :happydance:
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Awesome.
Great news.
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:whsaid: :happydance: I'm nearly as happy as you.are it got sorted. :goodjob:
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I hope that low number of overall posts means all Hyundais are operating correctly
:crazy3: :drinks:
sure do wish there was a longer time-frame on editing :Drive: :victory:
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update
since the fix i've noticed there's little change in responsiveness of the 3mode steering options.
don't get me wrong as i'm not complaining, i'm loving the car now :Good_luck:
it steers straight, hardly ever requiring correction input. same as almost every other car i've driven...
before the 'swap' comfort was almost too loose and sport was quite stiff [literally] changing noticeably due to speeds of vehicle<- now there is little difference between all 3 modes. go figure
guess i should have driven other i30s throughout my journey :honk:
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That is interesting feedback. I reckon i would have been tpo scared to change modes.