Author Topic: 2017 i30sr starting problem  (Read 15954 times)

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Re: 2017 i30sr starting problem
« Reply #180 : December 06, 2018, 15:52:33 »

A fairly trouble free history for the i30 so far over more than 10 years has obviously made US complacent

  :D Because Lester clearly identified the fault and Gonz gave us the logical remedy.   :phone1:

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Re: 2017 i30sr starting problem
« Reply #181 : December 06, 2018, 16:00:34 »
More to the point Dazz, these posters who never reply, say thanks or just report that we were wrong, are a source of frustration to me.
The above is clearly an illustration of  useful data thoughtlessly wasted.
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Re: 2017 i30sr starting problem
« Reply #182 : December 06, 2018, 20:41:57 »
More to the point Dazz, these posters who never reply, say thanks or just report that we were wrong, are a source of frustration to me.
The above is clearly an illustration of  useful data thoughtlessly wasted.

I hear where you are coming from Gary and I understand with the volunteer work that you and Gerard (and occasionally others put in) it is frustrating.

However, as you have said yourself on occasion, the site does a great job of supporting i30 owners and the majority of them are great, appreciative and good at supplying updates. You'll never get 100% in anything.

We don't know the back story on a lot of these members. Some may even have a legit excuse for not returning.  :undecided: 
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Re: 2017 i30sr starting problem
« Reply #183 : January 08, 2019, 08:27:12 »
Hi all,

Had my 2017 i30 SR Turbo serviced last week (Friday 4th Jan) and I mentioned that the car had the same starting issues as reported in this post. Unfortunately I didnít think to research this prior to having the car serviced. I wish I did though.

We have had this car since May 2nd 2018 and purchased brand new. Only got just over 7000 on the clock, so certainly not over worked.

Anyway, explained the issue we were having with the car using the a description of ďgasping when startingĒ and ďextended startingĒ. I actually spoke to the lead technician at the dealership (as well as the check in staff) and explained the situation. To me it felt like a fuel / air starvation situation, but Iím no mechanic.
He didnít seem to know of any previous reports like this, but after reading this thread Iím not sure thatís correct either. Again, I wish I had these posts / videos on hand.

They said they would check the faults and of course, no faults or codes were found. They also said they couldnít replicate the problem. This is all sounding very familiar.

When I picked the car up, they said they installed an ECU update and I should monitor it and if it occurred again, they may need to keep the car overnight etc. Unfortunately just today, the issue occurred again.

Just for fun I checked the worksheet and there doesnít seem to be any mention of an ECU update being added, so maybe it wasnít? So on the face of it, doesnít look like the update worked, if it was indeed installed.

I will be going back to the dealership tomorrow with this thread in hand to see what they have to say about it. I will post updates.

CHEERS
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Re: 2017 i30sr starting problem
« Reply #184 : January 08, 2019, 15:47:51 »
Hi all,

Had my 2017 i30 SR Turbo serviced last week (Friday 4th Jan) and I mentioned that the car had the same starting issues as reported in this post. Unfortunately I didnít think to research this prior to having the car serviced. I wish I did though.

We have had this car since May 2nd 2018 and purchased brand new. Only got just over 7000 on the clock, so certainly not over worked.

Anyway, explained the issue we were having with the car using the a description of ďgasping when startingĒ and ďextended startingĒ. I actually spoke to the lead technician at the dealership (as well as the check in staff) and explained the situation. To me it felt like a fuel / air starvation situation, but Iím no mechanic.
He didnít seem to know of any previous reports like this, but after reading this thread Iím not sure thatís correct either. Again, I wish I had these posts / videos on hand.

They said they would check the faults and of course, no faults or codes were found. They also said they couldnít replicate the problem. This is all sounding very familiar.

When I picked the car up, they said they installed an ECU update and I should monitor it and if it occurred again, they may need to keep the car overnight etc. Unfortunately just today, the issue occurred again.

Just for fun I checked the worksheet and there doesnít seem to be any mention of an ECU update being added, so maybe it wasnít? So on the face of it, doesnít look like the update worked, if it was indeed installed.

I will be going back to the dealership tomorrow with this thread in hand to see what they have to say about it. I will post updates.

CHEERS

Thanks very much for that. They have some explaining to do! Good luck!  :cool:
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Re: 2017 i30sr starting problem
« Reply #185 : January 08, 2019, 15:49:16 »
@harpy04
Not sure how remote your location is, but I would have thought that all dealerships would know about this issue by now. ......Hyundai HQ and Tech assist being as proactive as usual?  :rolleyes:
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Re: 2017 i30sr starting problem
« Reply #186 : January 08, 2019, 16:05:29 »
@harpy04
Not sure how remote your location is, but I would have thought that all dealerships would know about this issue by now. ......Hyundai HQ and Tech assist being as proactive as usual?  :rolleyes:

Joondanna is a suburb of Perth. So not very remote at all!  :crazy1:
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Re: 2017 i30sr starting problem
« Reply #187 : January 08, 2019, 19:38:48 »
Hi all,

Had my 2017 i30 SR Turbo serviced last week (Friday 4th Jan) and I mentioned that the car had the same starting issues as reported in this post. Unfortunately I didnít think to research this prior to having the car serviced. I wish I did though.

We have had this car since May 2nd 2018 and purchased brand new. Only got just over 7000 on the clock, so certainly not over worked.

Anyway, explained the issue we were having with the car using the a description of ďgasping when startingĒ and ďextended startingĒ. I actually spoke to the lead technician at the dealership (as well as the check in staff) and explained the situation. To me it felt like a fuel / air starvation situation, but Iím no mechanic.
He didnít seem to know of any previous reports like this, but after reading this thread Iím not sure thatís correct either. Again, I wish I had these posts / videos on hand.

They said they would check the faults and of course, no faults or codes were found. They also said they couldnít replicate the problem. This is all sounding very familiar.

When I picked the car up, they said they installed an ECU update and I should monitor it and if it occurred again, they may need to keep the car overnight etc. Unfortunately just today, the issue occurred again.

Just for fun I checked the worksheet and there doesnít seem to be any mention of an ECU update being added, so maybe it wasnít? So on the face of it, doesnít look like the update worked, if it was indeed installed.

I will be going back to the dealership tomorrow with this thread in hand to see what they have to say about it. I will post updates.

CHEERS
It amazes me that Hyundai still continue to keep this issue under wraps rather than keep the dealerships in the loop... Back in June 2018, Hyundai were aware of c 12 cases.
When the fault starting happening on my car i started to video the instances and showed the dealership what was happening....the dealership managed to replicate the fault once. Then they fitted a D-logger for me to record the data each time the issue occurred. They replaced my fuel injectors and this seemed to resolve the warm start issue on my car.
Technical Korea apparently are looking at the issue.
The last software upgrade for "hard to start" faults seems not to have worked at all and in my case presented other faults.
I think that theres an awful lot of head-scratching going on at Hyundai
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Re: 2017 i30sr starting problem
« Reply #188 : January 08, 2019, 21:01:56 »
Thanks again Beardyboy. Really appreciate your regular feedback on the situation.  :cool: :goodjob:
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Re: 2017 i30sr starting problem
« Reply #189 : January 08, 2019, 22:17:56 »
Not remote at all. As Dazzler mentioned it is a suburb of Perth.

Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service  but no faults or codes etc were found, so it was dismissed.

There was supposed to be an ECU update done, but no record on the job sheet.

I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didnít know about it

I made my feelings known how disappointed I was that it was dismissed with ď we canít replicate itĒ

I am now waiting to speak with the service manager.

More updates to come.
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Re: 2017 i30sr starting problem
« Reply #190 : January 09, 2019, 03:14:27 »
Not remote at all. As Dazzler mentioned it is a suburb of Perth.

Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service  but no faults or codes etc were found, so it was dismissed.

There was supposed to be an ECU update done, but no record on the job sheet.

I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didnít know about it

I made my feelings known how disappointed I was that it was dismissed with ď we canít replicate itĒ

I am now waiting to speak with the service manager.

More updates to come.

That's the way. Stand your ground. They asked!  :D

Hopefully your response will kick them into gear.  :goodjob:
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Re: 2017 i30sr starting problem
« Reply #191 : January 09, 2019, 23:33:43 »
Not remote at all. As Dazzler mentioned it is a suburb of Perth.

Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service  but no faults or codes etc were found, so it was dismissed.

There was supposed to be an ECU update done, but no record on the job sheet.

I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didnít know about it

I made my feelings known how disappointed I was that it was dismissed with ď we canít replicate itĒ

I am now waiting to speak with the service manager.

More updates to come.

If your dealer needs a contact at the Hyundai Customer Care centre re the starting issue, they should try and contact Craig Salthouse. Alternatively Sacha Dawson at Alto Hyundai service in Artarmon helped me with my car
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Re: 2017 i30sr starting problem
« Reply #192 : January 10, 2019, 16:15:04 »
Hi Harpy and Dazz.  A very similar thing happened to me.  My car began the warm start issue after its 20 000km service.

It was sent back to Hyundai and I got a very similar story along the lines of 'this fault could not be replicated'.  Roll on to the 30 000km service and they advised that they had a software update for the warm starting issue. 

A few days later my wife went to start the car............nothing but dash lights and no response.  The car has been towed back to Hyundai and there it remains, 4 days later and apparently no fix.
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Re: 2017 i30sr starting problem
« Reply #193 : January 10, 2019, 16:23:10 »
Hi Harpy and Dazz.  A very similar thing happened to me.  My car began the warm start issue after its 20 000km service.

It was sent back to Hyundai and I got a very similar story along the lines of 'this fault could not be replicated'.  Roll on to the 30 000km service and they advised that they had a software update for the warm starting issue. 

A few days later my wife went to start the car............nothing but dash lights and no response.  The car has been towed back to Hyundai and there it remains, 4 days later and apparently no fix.

 :Shocked:

Thanks for that! Your latest issue sounds like something different though.  :crazy1:

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