Author Topic: 2017 i30sr starting problem  (Read 20811 times)

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  • au Australia
    Melbourne, Victoria
Re: 2017 i30sr starting problem
« Reply #210 : March 04, 2019, 00:26:29 »
Dazzler, back in those days I was working at Victoria's No 1 dealer, I  had 9 tech's and myself as foreman and it was extremely busy with at least 40 jobs a day and one day we did 62. The problems with the Grandeur XG though were serious and needed immediate action. In the end it was a simple fix that in most cases didn't even require parts. Unfortunately the starting issue with the 1.6t would be a very time consuming diagnosis with a short fault window.
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  • nz New Zealand
    Auckland, New Zealand
Re: 2017 i30sr starting problem
« Reply #211 : March 05, 2019, 17:45:13 »
Hi Dazzler, just an update for you.  The ECU was replaced following this incident where the car would not start, but unfortunately, this did not solve the starting issues.  They asked for the car back and went over all of the electrics and wiring and the only fault they found was the battery was not holding its charge as it should and that was replaced.   The problem remained and to cut a long story short they took the car back and this time replaced the injectors (and kept it for a couple of weeks to ensure the issue had gone) and seems to be SOLVED!!! have had no issues since. 

Hyundai was really good, they kept asking for the car back until the problem was solved. 

Also was given great loan cars, had a Kona turbo 4wd, and a Tuscon turbo 4wd and I can say they are both great cars.
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Re: 2017 i30sr starting problem
« Reply #212 : March 05, 2019, 17:57:42 »
Hi Dazzler, just an update for you.  The ECU was replaced following this incident where the car would not start, but unfortunately, this did not solve the starting issues.  They asked for the car back and went over all of the electrics and wiring and the only fault they found was the battery was not holding its charge as it should and that was replaced.   The problem remained and to cut a long story short they took the car back and this time replaced the injectors (and kept it for a couple of weeks to ensure the issue had gone) and seems to be SOLVED!!! have had no issues since. 

Hyundai was really good, they kept asking for the car back until the problem was solved. 

Also was given great loan cars, had a Kona turbo 4wd, and a Tuscon turbo 4wd and I can say they are both great cars.

Awesome! That's great to hear. That is how every dealer should have handled it! Would have saved a lot of angst for some of our members. As you may have read on here a couple of our members had positive experiences like yours but many others had to fight or push for decent support and I get the impression some are still not fully resolved to this day.  :crazy2:
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  • au Australia
    Samford Valley
Re: 2017 i30sr starting problem
« Reply #213 : March 06, 2019, 00:00:14 »
Awesome! That's great to hear. That is how every dealer should have handled it!

   :goodjob2:   Just the normal service in New Zealand.  :whistler:
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Re: 2017 i30sr starting problem
« Reply #214 : March 06, 2019, 01:01:08 »
Awesome! That's great to hear. That is how every dealer should have handled it!

   :goodjob2:   Just the normal service in New Zealand.  :whistler:

I wonder if they go above and beyond with massages too?  :workitout:

Dazz starts planning an NZ holiday (actually thinking about one later in the year)  :happyjumper:
  • MY18 PD SR & 2014 1.6 GDi Tourer (Prev had 2008  i30 CRDi & MY11 Petrol CW)

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Re: 2017 i30sr starting problem
« Reply #215 : March 06, 2019, 18:04:26 »

I wonder if they go above and beyond with massages too?  :workitout:


Yes mate, Make a call in Auckland to any institution, tell them that their most experienced  fa'afafine has been highly recommended. You will be amazed.

 :goodjob:
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Re: 2017 i30sr starting problem
« Reply #216 : March 07, 2019, 01:52:08 »

I wonder if they go above and beyond with massages too?  :workitout:


Yes mate, Make a call in Auckland to any institution, tell them that their most experienced  fa'afafine has been highly recommended. You will be amazed.

 :goodjob:
I just googled that. I am a bit sus about having a massage by a person with larger wedding tackle than mine!  :eek:
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Re: 2017 i30sr starting problem
« Reply #217 : March 19, 2019, 17:20:25 »
I had my 30k service over the weekend and supposedly a software update was installed which is supposed to fix the issue.

It did not.

The car is going back in in a few weeks for an indefinite period so they can try to replicate and fix.




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Re: 2017 i30sr starting problem
« Reply #218 : March 20, 2019, 02:06:15 »
I had my 30k service over the weekend and supposedly a software update was installed which is supposed to fix the issue.

It did not.

The car is going back in in a few weeks for an indefinite period so they can try to replicate and fix.

Next step is new injectors.  :undecided:
  • MY18 PD SR & 2014 1.6 GDi Tourer (Prev had 2008  i30 CRDi & MY11 Petrol CW)

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  • au Australia
    Sydney
Re: 2017 i30sr starting problem
« Reply #219 : March 20, 2019, 20:19:17 »
I do hope that Hyundai have found a solution to the starting issues..... there must be plenty of examples out there by now!.. It does seem that Hyundai and the dealers are caught in a continual loop of software upgrade, test, fuel injectors, battery issues and scratching heads.

My i30SR issues were never fully resolved ....one issue led to another, which then led to another...which ultimately led to a full refund in January.

My dealership (Alto) we good only once i got the service manager and general manager onboard...persistence is the key. The original sales guy was hopeless!
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Re: 2017 i30sr starting problem
« Reply #220 : March 21, 2019, 01:09:10 »
I do hope that Hyundai have found a solution to the starting issues..... there must be plenty of examples out there by now!.. It does seem that Hyundai and the dealers are caught in a continual loop of software upgrade, test, fuel injectors, battery issues and scratching heads.

My i30SR issues were never fully resolved ....one issue led to another, which then led to another...which ultimately led to a full refund in January.

My dealership (Alto) we good only once i got the service manager and general manager onboard...persistence is the key. The original sales guy was hopeless!

Thanks BB appreciate you sharing your feedback.
  • MY18 PD SR & 2014 1.6 GDi Tourer (Prev had 2008  i30 CRDi & MY11 Petrol CW)

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Re: 2017 i30sr starting problem
« Reply #221 : April 15, 2019, 02:10:27 »
My car is back in with the dealership today. They haven't been able to replicate the fault so the car is staying with them at least another day.




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Re: 2017 i30sr starting problem
« Reply #222 : April 15, 2019, 07:08:28 »
My car is back in with the dealership today. They haven't been able to replicate the fault so the car is staying with them at least another day.

Good luck with it! So frustrating. They need to try harder to replicate the problem scenario.  :disapp:
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Re: 2017 i30sr starting problem
« Reply #223 : April 17, 2019, 02:11:57 »
Three days. Unable to replicate fault. Keeping it another day to run scans on the electrics. No doubt I will get it back without anything being done, and I will get the fault within a day or so.




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Re: 2017 i30sr starting problem
« Reply #224 : April 17, 2019, 06:20:02 »
 :crazy1:
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Re: 2017 i30sr starting problem
« Reply #225 : April 17, 2019, 06:26:28 »
:crazy1:

They play their shitty little game over and over again.

Frankly, my skin crawls every time I have to walk into a HY dealership.

 :kissmyass:
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Re: 2017 i30sr starting problem
« Reply #226 : April 17, 2019, 06:58:14 »
:crazy1:

They play their shitty little game over and over again.

Frankly, my skin crawls every time I have to walk into a HY dealership.

 :kissmyass:

There are some good ones around but they are the exception rather than the rule it appears.  :cool:
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Re: 2017 i30sr starting problem
« Reply #227 : 18 hours ago »
No faults found. Picking car up today. Basically it's my word against theirs. They will follow up with Hyundai Australia but I see this being a long drawn out process.




 


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