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Thanks for your input guys, just trying to decide between giving them another chance or asking them to cover the cost of repair at another garage. I am very concerned that this is an issue that will only get worse and don’t want to be in the situation that I have been in the past where the car becomes undriveable because of a problem that could have been sorted when it first came on ..
Quote from: Cap2018 on October 03, 2018, 17:41:57Thanks for your input guys, just trying to decide between giving them another chance or asking them to cover the cost of repair at another garage. I am very concerned that this is an issue that will only get worse and don’t want to be in the situation that I have been in the past where the car becomes undriveable because of a problem that could have been sorted when it first came on ..Make noises about taking it elsewhere with them to pay the costs. This might scare them into "pulling their finger out"!. Obviously if they encourage you to go that way, make sure you get something in writing or you could be left "hung out to dry" with a big bill.Threaten consumer protection if they are not supportive and understanding. You've done the Mr Nice guy thing already.
They are lucky you are so patient. Keep at them and hopefully you will end up with a good result.
Quote from: Dazzler on October 05, 2018, 08:41:10They are lucky you are so patient. Keep at them and hopefully you will end up with a good result. Stay with it, hold the loan car until satisfied.
Unfortunately I think some of these places make it all too hard hoping people will go away and just live with the issues. Once they realise you won't put up with crap, they may pull their finger out.I had nearly 20 years as a Banker (don't even go there guys ) and almost the same in retail and always did my best to keep customers happy. I don't understand the mentality of some of these places.
Quote from: Dazzler on October 06, 2018, 06:18:38Unfortunately I think some of these places make it all too hard hoping people will go away and just live with the issues. Once they realise you won't put up with crap, they may pull their finger out.I had nearly 20 years as a Banker (don't even go there guys ) and almost the same in retail and always did my best to keep customers happy. I don't understand the mentality of some of these places. I think it's partly down to the fact that they see so many customers over the years that they become a little numb to the complaints but I always like to make them consider how they would feel if someone else had sold this car/ product/ service etc to a loved one of theirs and had given them the same level of poor service. I am more than willing to look past the window trim and rear wiper defects (albeit it a little disappointing from a main dealer) but the cold start issue is a red flag for me that must be repaired before I am satisfied that I will be keeping the car!
Quote from: Cap2018 on October 06, 2018, 06:25:24Quote from: Dazzler on October 06, 2018, 06:18:38Unfortunately I think some of these places make it all too hard hoping people will go away and just live with the issues. Once they realise you won't put up with crap, they may pull their finger out.I had nearly 20 years as a Banker (don't even go there guys ) and almost the same in retail and always did my best to keep customers happy. I don't understand the mentality of some of these places. I think it's partly down to the fact that they see so many customers over the years that they become a little numb to the complaints but I always like to make them consider how they would feel if someone else had sold this car/ product/ service etc to a loved one of theirs and had given them the same level of poor service. I am more than willing to look past the window trim and rear wiper defects (albeit it a little disappointing from a main dealer) but the cold start issue is a red flag for me that must be repaired before I am satisfied that I will be keeping the car!This is a corporate plague.The only thing that is numb is the management mindset.It starts from the top and infects all the staff. They do nothing, they learn nothing and eventually arrogance masks their incompetence.Most contemporary managers have had little or no experience in running their own business, they do not understand the principle of "the repeat customer talking to his friends puts food on the table". Basically, they will exist in their current job until the next financial crash. After that, they will tell us that they are blameless, it was all the fault of Wall Street and they are entitled to line up for the dole money we supply.END of sermon #657
Hi, I have 2013. 1.6CRDI (97 000km) with same issue. I bought it used four months ago and didn't experience this issue until weather conditions was changed.What I notice is that it happens only on first (cold) start when temperature is from 17 to 22°CNo problems at all on higher or lower temperatures from that, even on 2°C so it is definitely not glow plugs.My opinion is that it is probably problem with some temperature sensor, I don't know...It's happening rare and I actually can live with it, I don't have any warranty to complain to someone and except that issue, car is working great.I understand your frustration because you have warranty and I really hope you will solve this soon.Please keep us informed Just one more thing, my i30 also have missing decorative chrome strip under small quarter window.They seem to have used some bad glue in 2013.
What happens if you rev the engine a little when the rpm is fluctuating, does it become normal after that?
With the idle fluctuations at start I get similar in my car though it's petrol so results may differ a little acceleration cures it for me and I believe it's due to manifold pressure which is why slight acceleration increases the airflow achieving positive pressure and a good vortex then idle is fine.Cold starts with fast idle aren't a problem for mine as this increases airflow automatically but start up on warmer days just need that little rev after starting sometimes.
Have they tried resetting the rpm via the ecu such as clearing all data and start from scratch as if new ecu? Or check the ecu isn't faulting?
END of sermon #657
UPDATE: another email from the workshop controller (very helpful guy .. wish I had been dealing with him from the start) .. Apparently 3 out of the 4 glow plugs were open circuit when tested. All 4 have been replaced. This seems to suggest that the fault has in fact been rectified and what I am now experiencing is just a regular consequence of the car finding idle when cold. Fingers crossed. The rear washer is to be repaired next time I am in and the gearbox/ clutch clunk further investigated. Should all look normal with the gearbox and clutch then I will be satisfied that there is no fault given that the noise seems to have no effect on changing gear etc, it just doesn't sound very pleasant! They have now ordered the rear quarter window trim and so that too should be rectified when next in. Looking forward to this next visit, should finally come away with the car that I wanted!
Quote from: Cap2018 on October 10, 2018, 05:32:52UPDATE: another email from the workshop controller (very helpful guy .. wish I had been dealing with him from the start) .. Apparently 3 out of the 4 glow plugs were open circuit when tested. All 4 have been replaced. This seems to suggest that the fault has in fact been rectified and what I am now experiencing is just a regular consequence of the car finding idle when cold. Fingers crossed. The rear washer is to be repaired next time I am in and the gearbox/ clutch clunk further investigated. Should all look normal with the gearbox and clutch then I will be satisfied that there is no fault given that the noise seems to have no effect on changing gear etc, it just doesn't sound very pleasant! They have now ordered the rear quarter window trim and so that too should be rectified when next in. Looking forward to this next visit, should finally come away with the car that I wanted!Thanks for keeping us in the loop. When someone has an issue we like to follow it through to the conclusion. All knowledge to share with future members.
Apparently 3 out of the 4 glow plugs were open circuit when tested. All 4 have been replaced. This seems to suggest that the fault has in fact been rectified and what I am now experiencing is just a regular consequence of the car finding idle when cold. Fingers crossed.
Its good that you are more comfortable with the car.My previous post alluded to the fact that the fault had been fixed , as you have since been told.Quote from: Cap2018 on October 10, 2018, 05:32:52Apparently 3 out of the 4 glow plugs were open circuit when tested. All 4 have been replaced. This seems to suggest that the fault has in fact been rectified and what I am now experiencing is just a regular consequence of the car finding idle when cold. Fingers crossed. " Fingers Crossed" Dont worry. Read through this whole thread and you will come to the conclusion that Dazz and Shambles provide a damn good service to i30 owners.1. You had a genuine grievance.2. The dealers non-communication was appalling.3. Common to the webnet you became confused by commentary from motor-mouths with no real experience.4. As best WE can, from the other side of the world, we have given you succinct advice.Thanks for the much needed updates. Happy Motoring.
See #49Has this been tried/ruled out yet
