Author Topic: 2017 i30sr Starting Problem  (Read 1632 times)

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2017 i30sr Starting Problem
« October 03, 2018, 01:13:28 »
Howdy,

Just this this morning after my car had been sitting for about 1.5 hours I experienced the i30sr Starting Problem.
The engine temperature was almost cold.

First time this has occurred, my i30SR Premium is a Nov 2017 build and has just over 7,000km.
I wonder how many that have this problem are standard i30SR vs i30SR Premium - may not be relevant.

I'll wait for the first service to report this issue since Hyundai hasn't got a fix as yet.
« Last Edit: October 03, 2018, 01:18:40 by Pappy » »


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Re: 2017 i30sr Starting Problem
« Reply #1 : October 03, 2018, 03:43:06 »
Oh Crap. 

Didnt someone said Hyundai replaced the fuel Injection? and now it all good?
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Re: 2017 i30sr Starting Problem
« Reply #2 : October 03, 2018, 04:33:00 »
Oh Bugger! That is not good. Apparently if it happens the best way to get it to start is to press the button with your foot off the brake at least once before trying again. I've had mine 15 months and 36,000 kilometres so far without the issue. Very unlikely to be related to SR V SR Prem (differences are only trim levels) I was wrong once, but never admitted it.  :cool:
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Re: 2017 i30sr Starting Problem
« Reply #3 : October 03, 2018, 07:48:48 »
Oh Bugger! That is not good. Apparently if it happens the best way to get it to start is to press the button with your foot off the brake at least once before trying again. I've had mine 15 months and 36,000 kilometres so far without the issue. Very unlikely to be related to SR V SR Prem (differences are only trim levels) I was wrong once, but never admitted it.  :cool:
The Fonz was also never wr....wr... wrong. Is this starting issue only occuring to autos. Has it  affected manuals .
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Re: 2017 i30sr Starting Problem
« Reply #4 : October 03, 2018, 08:32:36 »
Oh Bugger! That is not good. Apparently if it happens the best way to get it to start is to press the button with your foot off the brake at least once before trying again. I've had mine 15 months and 36,000 kilometres so far without the issue. Very unlikely to be related to SR V SR Prem (differences are only trim levels) I was wrong once, but never admitted it.  :cool:
The Fonz was also never wr....wr... wrong. Is this starting issue only occuring to autos. Has it  affected manuals .

I don't recall a manual being affected, but the number of manuals is limited on here in line with the % of manuals v dct in the real world.
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Re: 2017 i30sr Starting Problem
« Reply #5 : October 31, 2018, 18:57:54 »
Im not sure whats going on at Hyundai....I think the dealers are either left in the dark regarding faults that don't produce a fault code or they are hiding something.

Yes, Hyundai (after a bit of a battle) replaced the fuel injectors on my PD2 SR DCT a few weeks ago and i've not experienced the warm start issue since. That said I do get lumpy idling intermittently (at a cold start sometimes it feels like a car with the fully Choke out (showing my age now))  which the dealership can't reproduce and no fault code... but the revs reported are in the normal parameters apparently...so another battle in progress.

Don't wait for the scheduled service, badger the dealer, complain to Hyundai, involve the motoring press etc etc....thats the only way I got any resolution.
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Re: 2017 i30sr Starting Problem
« Reply #6 : November 01, 2018, 17:36:50 »
Im not sure whats going on at Hyundai....I think the dealers are either left in the dark regarding faults that don't produce a fault code or they are hiding something.

Yes, Hyundai (after a bit of a battle) replaced the fuel injectors on my PD2 SR DCT a few weeks ago and i've not experienced the warm start issue since. That said I do get lumpy idling intermittently (at a cold start sometimes it feels like a car with the fully Choke out (showing my age now))  which the dealership can't reproduce and no fault code... but the revs reported are in the normal parameters apparently...so another battle in progress.

Don't wait for the scheduled service, badger the dealer, complain to Hyundai, involve the motoring press etc etc....thats the only way I got any resolution.

Not having a good experience mate. I feel for you! :disapp:
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Re: 2017 i30sr Starting Problem
« Reply #7 : November 12, 2018, 01:39:17 »
Im not sure whats going on at Hyundai....I think the dealers are either left in the dark regarding faults that don't produce a fault code or they are hiding something.

Yes, Hyundai (after a bit of a battle) replaced the fuel injectors on my PD2 SR DCT a few weeks ago and i've not experienced the warm start issue since. That said I do get lumpy idling intermittently (at a cold start sometimes it feels like a car with the fully Choke out (showing my age now))  which the dealership can't reproduce and no fault code... but the revs reported are in the normal parameters apparently...so another battle in progress.

Don't wait for the scheduled service, badger the dealer, complain to Hyundai, involve the motoring press etc etc....thats the only way I got any resolution.

Just by way of an update...Hyundai Customer care( not the dealer) have contacted me to say that Hyundai HQ have sent down a software upgrade for my SR. I think that this software update might be to do with the lumpy Idling....which might also be connected to the warm start issue that the fuel injector replacement seems to have resolved.

You need to really push Hyundai to get anything done...dont rely on the dealerships to go into battle for you....they wont.
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Re: 2017 i30sr Starting Problem
« Reply #8 : November 12, 2018, 02:10:34 »
Im not sure whats going on at Hyundai....I think the dealers are either left in the dark regarding faults that don't produce a fault code or they are hiding something.

Yes, Hyundai (after a bit of a battle) replaced the fuel injectors on my PD2 SR DCT a few weeks ago and i've not experienced the warm start issue since. That said I do get lumpy idling intermittently (at a cold start sometimes it feels like a car with the fully Choke out (showing my age now))  which the dealership can't reproduce and no fault code... but the revs reported are in the normal parameters apparently...so another battle in progress.

Don't wait for the scheduled service, badger the dealer, complain to Hyundai, involve the motoring press etc etc....thats the only way I got any resolution.

Just by way of an update...Hyundai Customer care( not the dealer) have contacted me to say that Hyundai HQ have sent down a software upgrade for my SR. I think that this software update might be to do with the lumpy Idling....which might also be connected to the warm start issue that the fuel injector replacement seems to have resolved.

You need to really push Hyundai to get anything done...dont rely on the dealerships to go into battle for you....they wont.

Thanks for that. Very poorly coordinated arrangement!  :crazy1:
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Re: 2017 i30sr Starting Problem
« Reply #9 : November 12, 2018, 05:53:30 »
Im not sure whats going on at Hyundai....I think the dealers are either left in the dark regarding faults that don't produce a fault code or they are hiding something.

Yes, Hyundai (after a bit of a battle) replaced the fuel injectors on my PD2 SR DCT a few weeks ago and i've not experienced the warm start issue since. That said I do get lumpy idling intermittently (at a cold start sometimes it feels like a car with the fully Choke out (showing my age now))  which the dealership can't reproduce and no fault code... but the revs reported are in the normal parameters apparently...so another battle in progress.

Don't wait for the scheduled service, badger the dealer, complain to Hyundai, involve the motoring press etc etc....thats the only way I got any resolution.

Just by way of an update...Hyundai Customer care( not the dealer) have contacted me to say that Hyundai HQ have sent down a software upgrade for my SR. I think that this software update might be to do with the lumpy Idling....which might also be connected to the warm start issue that the fuel injector replacement seems to have resolved.

You need to really push Hyundai to get anything done...dont rely on the dealerships to go into battle for you....they wont.

Dealers are only the point of sale, for commission or profit.
If they need to chase anything up that is going to cost money for no return.  :disapp:
Hyundai supply the product.
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Re: 2017 i30sr Starting Problem
« Reply #10 : November 14, 2018, 04:12:20 »
Hi guys

Just spreading the word around the starting issue posts.  I just got an update from my dealership.
That a new software update has now been released that fixes the starting issues.
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Re: 2017 i30sr Starting Problem
« Reply #11 : November 14, 2018, 05:18:44 »
Hi guys

Just spreading the word around the starting issue posts.  I just got an update from my dealership.
That a new software update has now been released that fixes the starting issues.

Thanks for that! About bloody time.. Hope it works!  :goodjob:
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Re: 2017 i30sr Starting Problem
« Reply #12 : November 14, 2018, 06:27:56 »
That a new software update has now been released that fixes the starting issues.

Bloody awesome news - :)   :happydance: :happydance: :happydance:

At least now I know if it happen to my car - a solution is around the corner
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Re: 2017 i30sr Starting Problem
« Reply #13 : November 14, 2018, 14:54:40 »
That a new software update has now been released that fixes the starting issues.

Bloody awesome news - :)   :happydance: :happydance: :happydance:

At least now I know if it happen to my car - a solution is around the corner

But you'll still have to start the car to get around the corner...  :snigger:
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Re: 2017 i30sr Starting Problem
« Reply #14 : November 15, 2018, 00:03:50 »
Hi guys

Just spreading the word around the starting issue posts.  I just got an update from my dealership.
That a new software update has now been released that fixes the starting issues.

Yes i was told last week by email from the customer care centre that a software update was coming.... i then asked what the software update would do....5 days later i get the reply  :P

You gotta laugh...lets hope this works
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Re: 2017 i30sr Starting Problem
« Reply #15 : November 15, 2018, 00:44:30 »
Hi guys

Just spreading the word around the starting issue posts.  I just got an update from my dealership.
That a new software update has now been released that fixes the starting issues.

Yes i was told last week by email from the customer care centre that a software update was coming.... i then asked what the software update would do....5 days later i get the reply  :P

You gotta laugh...lets hope this works

Very responsive!  :crazy1: :disapp:
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Re: 2017 i30sr Starting Problem
« Reply #16 : November 15, 2018, 02:34:30 »
Firmware updates - would be funny if it follows Microsoft doctrine.

- Fix Starting problem.

- Introduce new bug - or in PR term "Additional feature" - Randomly open sunroof :) hahahhaha
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Re: 2017 i30sr Starting Problem
« Reply #17 : November 15, 2018, 02:53:48 »
Firmware updates - would be funny if it follows Microsoft doctrine.

- Fix Starting problem.

- Introduce new bug - or in PR term "Additional feature" - Randomly open sunroof :) hahahhaha

 :rofl: More likely trouble with the windows...
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Re: 2017 i30sr Starting Problem
« Reply #18 : November 15, 2018, 03:01:35 »
More likely trouble with the windows...

 :baps: :judges:
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Re: 2017 i30sr Starting Problem
« Reply #19 : November 15, 2018, 05:20:49 »
More likely trouble with the windows...

 :baps: :judges:

Thanks mate glad it was appreciated (I did lOL while posting it)  :mrgreen:
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Re: 2017 i30sr Starting Problem
« Reply #20 : November 15, 2018, 06:30:53 »
Good news indeed. Will have to contact my dealership as have had no email yet.
It's strange though, my money was on a physical problem re something expanding in the heat.
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Re: 2017 i30sr Starting Problem
« Reply #21 : November 15, 2018, 07:30:20 »
Hi again everyone  :razz: . It is also best to contact Hyundai Customer Care to see what form of compensation they can provide.
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Re: 2017 i30sr Starting Problem
« Reply #22 : November 15, 2018, 15:25:55 »
Hi again everyone  :razz: . It is also best to contact Hyundai Customer Care to see what form of compensation they can provide.

Free service vouchers anyone?  :happydance:

For those affected a bit of compensation like a couple of free service would be great to see. Hope it happens.  :cool:
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Re: 2017 i30sr Starting Problem
« Reply #23 : November 16, 2018, 00:56:20 »
Im not sure whats going on at Hyundai....I think the dealers are either left in the dark regarding faults that don't produce a fault code or they are hiding something.

Yes, Hyundai (after a bit of a battle) replaced the fuel injectors on my PD2 SR DCT a few weeks ago and i've not experienced the warm start issue since. That said I do get lumpy idling intermittently (at a cold start sometimes it feels like a car with the fully Choke out (showing my age now))  which the dealership can't reproduce and no fault code... but the revs reported are in the normal parameters apparently...so another battle in progress.

Don't wait for the scheduled service, badger the dealer, complain to Hyundai, involve the motoring press etc etc....thats the only way I got any resolution.

Just by way of an update...Hyundai Customer care( not the dealer) have contacted me to say that Hyundai HQ have sent down a software upgrade for my SR. I think that this software update might be to do with the lumpy Idling....which might also be connected to the warm start issue that the fuel injector replacement seems to have resolved.

You need to really push Hyundai to get anything done...dont rely on the dealerships to go into battle for you....they wont.

Dealers are only the point of sale, for commission or profit.
If they need to chase anything up that is going to cost money for no return.  :disapp:
Hyundai supply the product.

Bit of a circle really, Dealers cant find the issue in a guide so they push out the first examples as 'tested no fault found' it is only when they get a few back with the same symptoms (or perhaps the demo model does it a couple of times) that they push Hyundai for an answer. Multiply this by the number of dealers in the country and....
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Re: 2017 i30sr Starting Problem
« Reply #24 : November 25, 2018, 21:46:14 »
Hi guys

Just spreading the word around the starting issue posts.  I just got an update from my dealership.
That a new software update has now been released that fixes the starting issues.

The local dealership had my car in for the whole of last week to "test" and apply the "Hard to start" software upgrade.
I had the fuel injectors replaced a few months ago and this seemed to resolve the warm start issue that i had experienced.... but now there was an intermittent lumpy idling...so i was hoping the software upgrade would resolve the idling lumpiness.

Picked up the car on Friday....d-logger still attached for me to record any issues.

I can't honestly say that the software upgrade has made any difference at all so far.
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Re: 2017 i30sr Starting Problem
« Reply #25 : November 25, 2018, 21:55:18 »
Hi guys

Just spreading the word around the starting issue posts.  I just got an update from my dealership.
That a new software update has now been released that fixes the starting issues.

The local dealership had my car in for the whole of last week to "test" and apply the "Hard to start" software upgrade.
I had the fuel injectors replaced a few months ago and this seemed to resolve the warm start issue that i had experienced.... but now there was an intermittent lumpy idling...so i was hoping the software upgrade would resolve the idling lumpiness.

Picked up the car on Friday....d-logger still attached for me to record any issues.

I can't honestly say that the software upgrade has made any difference at all so far.

That's frustrating! Seems like they are at least making an effort to resolve this once and for all. This all should have happened 6 months or more ago when the issue first surfaced! Thanks again for your continued feedback.  :cool:
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Re: 2017 i30sr Starting Problem
« Reply #26 : December 05, 2018, 23:03:32 »
Im not sure whats going on at Hyundai....I think the dealers are either left in the dark regarding faults that don't produce a fault code or they are hiding something.

Yes, Hyundai (after a bit of a battle) replaced the fuel injectors on my PD2 SR DCT a few weeks ago and i've not experienced the warm start issue since. That said I do get lumpy idling intermittently (at a cold start sometimes it feels like a car with the fully Choke out (showing my age now))  which the dealership can't reproduce and no fault code... but the revs reported are in the normal parameters apparently...so another battle in progress.

Don't wait for the scheduled service, badger the dealer, complain to Hyundai, involve the motoring press etc etc....thats the only way I got any resolution.



Just by way of an update...Hyundai Customer care( not the dealer) have contacted me to say that Hyundai HQ have sent down a software upgrade for my SR. I think that this software update might be to do with the lumpy Idling....which might also be connected to the warm start issue that the fuel injector replacement seems to have resolved.

You need to really push Hyundai to get anything done...dont rely on the dealerships to go into battle for you....they wont.

Update: I picked up my car on Friday 23rd with D logger attached....recorded numerous rough idling instances over the next few days. Returned to the dealer on 27th for them to upload the data to Hyundai.....Yep, the update doesn't appear to have resolved anything.
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Re: 2017 i30sr Starting Problem
« Reply #27 : December 06, 2018, 00:05:52 »
 :disapp:

I wonder why it is only some cars? So far engine and starting wise my car has been perfect.  :Knock:
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Re: 2017 i30sr Starting Problem
« Reply #28 : December 09, 2018, 23:12:01 »
Hi All,

I've only experienced this starting issue once since starting this thread back in Oct 2018.

Today had the 10k service and the starting issue update was applied - FYI:

TSB SE18085 - Starting Performance Improvement

Not sure if this will make any difference since I only had this issue once.
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