Author Topic: Reverse Camera Issue  (Read 861 times)

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  • gb United Kingdom
    Nottingham, England
Reverse Camera Issue
« February 05, 2019, 17:02:29 »
Hi All,

Thanks for the previous feedback and advise on here reference my reversing camera. I has an issue where it was just about impossible to see anything at night and had a brighter section on one side only, as can be seen on the picture below:



Having contacted my dealer they have replaced the camera under warranty but as I collected it in the day I could not really test it. Now I have had chance to it still does not seem right to me. It is deffo clearer (all be it fuzzy - I have LED's to fit to help with this tho). What is annoying tho is the X and 'corners' you can see in the image below:



Before contacting the dealer again I thought I would share here to check this is not actually legit? If not, any ideas what it might be?

As always thanks in advance for your help and comments  :D


  • 2017 GD 5 Door Hatch, Diesel 1.6, Manual, Grey

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  • gb United Kingdom
    Nottingham, England
Re: Reverse Camera Issue
« Reply #1 : February 05, 2019, 17:03:34 »
Should have said the two images are on the same road and under the same lighting conditions for comparison  :goodjob:
  • 2017 GD 5 Door Hatch, Diesel 1.6, Manual, Grey

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Re: Reverse Camera Issue
« Reply #2 : February 05, 2019, 17:05:18 »
Have you removed the plastic film protective cover they fit these with?

Just a thought.
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  • gb United Kingdom
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Re: Reverse Camera Issue
« Reply #3 : February 05, 2019, 17:09:05 »
Have you removed the plastic film protective cover they fit these with?

Just a thought.

Yeah that was my first thought, got the wife to come and put the car in reverse for me and checked out the lens, can't see anything on it. Assume that is the only place I should be looking?
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Re: Reverse Camera Issue
« Reply #4 : February 05, 2019, 18:20:35 »
Always wanted to see my Ex in my reversing camera...  :evil:

But seriously that is a bit odd? Wonder if it has been left some calibration mode?  :idea:
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  • gb United Kingdom
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Re: Reverse Camera Issue
« Reply #5 : February 05, 2019, 19:02:30 »
Always wanted to see my Ex in my reversing camera...  :evil:

Hahahaha! I know that feeling.

But seriously that is a bit odd? Wonder if it has been left some calibration mode?  :idea:

Yeah maybe, I'll get back on the blower to the dealer tomorrow then and see what they have to say.
  • 2017 GD 5 Door Hatch, Diesel 1.6, Manual, Grey

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  • gb United Kingdom
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Re: Reverse Camera Issue
« Reply #6 : February 07, 2019, 10:49:28 »
So .... I sent an image into the dealer for their technician to review - never seen anything like it they say, even though they fitted this camera. Clearly did not test it fully it seems.

Booked back in Monday for them to take another look and possibly replace the camera once again. I will update on here with findings just in case anyone comes across a similar issue in the future.
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Re: Reverse Camera Issue
« Reply #7 : February 07, 2019, 16:08:49 »
Good that they are going to look into your camera. I had a mirror problem once that they had to look in to...  :snigger:
  • MY18 PD SR & 2019 Kona Active 1.6T  (prev owned 3 other 130's incl a diesel)

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  • gb United Kingdom
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Re: Reverse Camera Issue
« Reply #8 : February 07, 2019, 19:09:42 »
Good that they are going to look into your camera. I had a mirror problem once that they had to look in to...  :snigger:

 :lol: :lol:
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Re: Reverse Camera Issue
« Reply #9 : February 07, 2019, 20:17:21 »
So .... I sent an image into the dealer for their technician to review - never seen anything like it they say, even though they fitted this camera. Clearly did not test it fully it seems.

Booked back in Monday for them to take another look and possibly replace the camera once again. I will update on here with findings just in case anyone comes across a similar issue in the future.
Test it ??  They are replacing a faulty one -why would they need to test it  ??   :lol:
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Re: Reverse Camera Issue
« Reply #10 : February 08, 2019, 02:28:03 »
So .... I sent an image into the dealer for their technician to review - never seen anything like it they say, even though they fitted this camera. Clearly did not test it fully it seems.

Booked back in Monday for them to take another look and possibly replace the camera once again. I will update on here with findings just in case anyone comes across a similar issue in the future.
Test it ??  They are replacing a faulty one -why would they need to test it  ??   :lol:
So, when a bulb burns out in your house you don't test the new one after you replace it?


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Re: Reverse Camera Issue
« Reply #11 : February 08, 2019, 02:36:20 »
So .... I sent an image into the dealer for their technician to review - never seen anything like it they say, even though they fitted this camera. Clearly did not test it fully it seems.

Booked back in Monday for them to take another look and possibly replace the camera once again. I will update on here with findings just in case anyone comes across a similar issue in the future.
Test it ??  They are replacing a faulty one -why would they need to test it  ??   :lol:
So, when a bulb burns out in your house you don't test the new one after you replace it?

I'm guessing Mick was being Facetious/sarcastic..  :D
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  • au Australia
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Re: Reverse Camera Issue
« Reply #12 : February 08, 2019, 05:42:13 »
So .... I sent an image into the dealer for their technician to review - never seen anything like it they say, even though they fitted this camera. Clearly did not test it fully it seems.

Booked back in Monday for them to take another look and possibly replace the camera once again. I will update on here with findings just in case anyone comes across a similar issue in the future.
Test it ??  They are replacing a faulty one -why would they need to test it  ??   :lol:
So, when a bulb burns out in your house you don't test the new one after you replace it?

I'm guessing Mick was being Facetious/sarcastic..  :D

Correct you are Dazz  :goodjob: 
Also known as "taking the piss", a great Aussie past time  :victory:   :lol:
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Re: Reverse Camera Issue
« Reply #13 : February 08, 2019, 06:33:21 »
So .... I sent an image into the dealer for their technician to review - never seen anything like it they say, even though they fitted this camera. Clearly did not test it fully it seems.

Booked back in Monday for them to take another look and possibly replace the camera once again. I will update on here with findings just in case anyone comes across a similar issue in the future.
Test it ??  They are replacing a faulty one -why would they need to test it  ??   :lol:
So, when a bulb burns out in your house you don't test the new one after you replace it?

I'm guessing Mick was being Facetious/sarcastic..  :D
I know!


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  • gb United Kingdom
    Nottingham, England
Re: Reverse Camera Issue
« Reply #14 : February 11, 2019, 06:49:48 »
So, I'm sat in the dealers are they are performing a software update on the head unit in a hope to fix this. Anyone want a side bet it makes no difference what so ever?  :wink:

Clutching at straws if you ask me.
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Re: Reverse Camera Issue
« Reply #15 : February 11, 2019, 07:02:22 »
What's the plan if there's no improvement?
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Re: Reverse Camera Issue
« Reply #16 : February 11, 2019, 07:22:11 »


So, I'm sat in the dealers are they are performing a software update on the head unit in a hope to fix this. Anyone want a side bet it makes no difference what so ever?  :wink:

Clutching at straws if you ask me.







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  • gb United Kingdom
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Re: Reverse Camera Issue
« Reply #17 : February 11, 2019, 07:30:48 »
What's the plan if there's no improvement?

Then they are taking a camera from a known working car to test in mine (should have been done before an upgrade if you ask me).

If that works they know the new camera they fitted is also duff - at which point they will be informed a brand new one is needed as I ain't having a used part from another car.

If it doesn't they have not got a clue and will escalate to Hyundai.

Still waiting for an update......BORED  :)
  • 2017 GD 5 Door Hatch, Diesel 1.6, Manual, Grey

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Re: Reverse Camera Issue
« Reply #18 : February 11, 2019, 07:41:56 »
Quote from: MT-RED
Still waiting for an update......BORED

Get on over to :link: 9GAG: Go Fun The World and grab a few laughs while you're waiting.
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Re: Reverse Camera Issue
« Reply #19 : February 11, 2019, 07:45:21 »
So Amazingly.. .the software update.....made no difference! Who would have thought it hey.  :head_butt:

Camera from another car worked fine in mine so the 'new camera' fitted a week ago is duff.

Back Friday for another new one to be fitted as none in stock. Told them they had better have fitted and tested the next new one in another car to test it and sign it off as fully working before I bother my arse coming back in to have it installed.  :)
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Re: Reverse Camera Issue
« Reply #20 : February 11, 2019, 11:54:09 »
Anyone want a side bet it makes no difference what so ever?  :wink:


So Amazingly.. .the software update.....made no difference! Who would have thought it hey.  :head_butt:



By chance are you doing lottery.

If so, share your numbers so i can put them on as well.


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  • gb United Kingdom
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Re: Reverse Camera Issue
« Reply #21 : February 11, 2019, 13:10:34 »
Anyone want a side bet it makes no difference what so ever?  :wink:


So Amazingly.. .the software update.....made no difference! Who would have thought it hey.  :head_butt:



By chance are you doing lottery.

If so, share your numbers so i can put them on as well.



Hahaha, I don't normally bother but going to try this week. 1,2,3,4,5,6   :happydance:
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Re: Reverse Camera Issue
« Reply #22 : February 11, 2019, 16:40:18 »
Looking back (see what I did there) they certainly could have handled this differently!  :spitty:
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  • gb United Kingdom
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Re: Reverse Camera Issue
« Reply #23 : February 15, 2019, 19:49:21 »
So back in the dealer today and I am pleased to say its finally sorted, the new camera is fine (bit grainy at night still, but fine)   :happydance:  :goodjob:



Now to fit the new reversing LED bulbs which have been sat in the car waiting for this to be sorted.

Thanks all, just wanted to update you. They never did get to the bottom of what the 'X' and 'Brackets' was on the new replacement camera I had before this latest one.  I was hoping to have some info to help out incase someone else came across it but unfortunately not.

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Re: Reverse Camera Issue
« Reply #24 : February 15, 2019, 21:05:35 »
So back in the dealer today and I am pleased to say its finally sorted, the new camera is fine (bit grainy at night still, but fine)   :happydance:  :goodjob:



Now to fit the new reversing LED bulbs which have been sat in the car waiting for this to be sorted.

Thanks all, just wanted to update you. They never did get to the bottom of what the 'X' and 'Brackets' was on the new replacement camera I had before this latest one.  I was hoping to have some info to help out incase someone else came across it but unfortunately not.

No worries at least it is fixed.

My PD reverse camera is about that grainy WITH the LED reverse globes! Was a lot worse than that before. Yours should be great with more light! Not sure how/why they manged to use a poorer camera in the PD than the GD.  :crazy1:

I also wish the camera was behind the badge when not in use to keep it clean like some of the GD's. That is a great idea. All my cars that have had reverse cameras have had an issue with dirt or water on lens from time to time.  :undecided:
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