Author Topic: 2015 gd diesel steering issues  (Read 780 times)

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2015 gd diesel steering issues
« May 09, 2020, 23:14:56 »
hi
I'd really like to contact a couple of members who have posted in the past regarding pitiful Gd series i30 steering.
FrankW, from Brisbane and possibly Moderator Dave posted messages back in 2015.

I will try if I may, to describe the issue...
Driving in a straight line, more noticeable at speed on a freeway, the car will track slightly off line, can be either right or left. The steering "loads up" so that it requires quite a deliberate move of the steering wheel off center to correct it. I would describe the feeling as forcing the wheel as it seems relatively 'stuck' in a straight position even though the vehicle is veering slightly.

This results in it being difficult to maintain a straight line because then after a few seconds it tracks the opposite way via the exact same problem.
It makes no difference whether the steering is on "comfort," "normal" or "sport." I find it frustrating and possibly 'dangerous' to myself and fellow road users. Silly as that sounds.

This has occurred since the car was new and I tried to report it at the first 1500klm inspection with no joy, then contacted Hyundai customer care via email and was fobbed off to the nearest dealership but that's another story.

I have contacted 3 separate authorized Hyundai dealerships over time only to be advised a wheel alignment and diagnostic will do the trick!
After alignments' and sensor resets the steering felt much better, but the problem persists to this day. I'm advised it's all in my head as all the 'factory specs' are correct  apparently...

Infuriatingly the car will not always do this, seemingly the road surface may attribute. This of course helps lots when a service manager is test driving it with me alongside, on a completely flat newly surfaced stretch on freeway. 'this is our test track' he proudly tells me.

Anyhow I apologise for the lengthy post and would really appreciate some help


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2015 gd diesel steering issues
« Reply #1 : May 09, 2020, 23:35:09 »
I think @Doggie 1 is the Moderator Dave. He should be along soon.
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« Reply #2 : May 10, 2020, 02:03:06 »
Sounds identical to what I had.
Classic symptoms of EPS failure.
It took me a long time to get Hyundai to listen but eventually they listened to Mandurah Hyundai here in WA.
Hyundai Australia know the symptoms full well so I don't know why they fight so hard against it.
Probably worth one more try with them then if no resolution, off to your state's consumer protection body, I would suggest.
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2015 gd diesel steering issues
« Reply #3 : May 10, 2020, 02:58:10 »
Thanks for the swift response guys

Maybe I should go down to mandurah as I am down there a bit. don't suppose you know where they test drove it at the time, my problem is actually getting someone else to experience the problem so they believe me lol.
As you say hyundai must be aware so I really don't get it.

How was yours fixed? did they agree to change the steering column same as frank in brissie.
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« Reply #4 : May 10, 2020, 04:31:52 »
Sorry @ro0sau, I didn't realise you were in WA.
What they told me to do was to take it to Mandurah Beaurepaires which is who they use for tyres and wheel alignments.
When I took it there, Beaurepaires said they couldn't do a wheel alignment because the front tyres had started to wear (minimal) on the insides.
So I had to put two new front tyres on at my cost.
Then when they went to do the alignment they were unable to because the sensor, in their words, "was all over the place."
So bottom line: Mandurah Hyundai really listened to Beaurepaires, not me.
Everything was the replaced under NCW including new steering column, sensor, etc, after which is was as good as new.
I had gone through a similar exercise at John Hughes Hyundai but they were bloody hopeless. Just said they found nothing (after a week of having my car!) but then charged me, from memory, around $80 to "diagnose" no problem.
I complained to Hyundai Australia and they refunded me the $80.
Good luck with it.
Happy to help if I can. More than willing to drive your car if you're down this way.
Please keep us posted. :)
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2015 gd diesel steering issues
« Reply #5 : May 10, 2020, 07:08:00 »
Thanks for your input Dave @Doggie 1

These sort of issues drive you around the bend even when there isn't one.  :crazy1: :snigger:
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« Reply #6 : May 10, 2020, 07:13:45 »
Thanks for your input Dave @Doggie 1

These sort of issues drive you around the bend even when there isn't one.  :crazy1: :snigger:

Ed Zachary @Dazzler.
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2015 gd diesel steering issues
« Reply #7 : May 11, 2020, 02:32:47 »
Thankfully the car drives fine around bends[pun]

Update...I'm writing this in a state of frustration after once again contacting customer i'care'.

Because the last report they have is 2 years old they require me to once again go to my local dealer and suffer the whole indignity again. My bad for putting up for it for so long thinking this was normal.
I've not heard of other wheeeeel alignment problems that involve a vehicle pulling left And right.

Unless a fault can be replicated satisfactorily by Hyundai then they cannot take me at my word that I have anything but a poor wheel alignment, I guess that's understandable. I mean they can't go replace, say the steering column, just because I say there's something wrong

I need to find a stretch of road where I can repeat the process [near impossible] and hope the dealer will spend the effort [ie money] to investigate.
Or sell it on to some unsuspecting fool, I mean buyer...although that's not my wish.

OK I'm calm, after pulling out the last strands of hair I had left, now I think I'll go drive it off a cliff.
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« Reply #8 : May 11, 2020, 02:34:56 »
In mine, it was more speed related, in that it felt fine at lower speeds.
Around town and up to 80 it was ok.
Get it on a 100 or 110 highway or freeway though and it was a different story.
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2015 gd diesel steering issues
« Reply #9 : May 11, 2020, 02:41:11 »
Exactly the same as me.
Did yours do it all the time though, or randomly?

 The last time I had a guy test drive with me we did a loop of the freeway just east of Osborne Park Hyundai that was nice, flat and smooooooth. At least he took it out the back and reportedly reset a sensor or something all free.
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« Reply #10 : May 11, 2020, 02:49:50 »
Randomly, which is why it took so long to get diagnosed.
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2015 gd diesel steering issues
« Reply #11 : May 11, 2020, 03:09:46 »
Sounds like Mandurah Beaurepaires did you a favour.

I actually went to john hughes also. They had the car 2 hours and charged me $100 for 'a swish full 4 wheel lazer alignment' even though I don't think there is adjustment on the rear.. All good they said, everything is factory spec!

Perhaps my problem is simply alignment because I've had a few easily done...no faulty sensors.
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« Reply #12 : May 11, 2020, 03:19:11 »
My suggestion would be go to Beaurepaires Mandurah and ask them to drive it.
See what they say.
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Re: 2015 gd diesel steering issues
« Reply #13 : May 11, 2020, 03:46:01 »
"icare" or similar are only a contact person who 99.99% of the time,   has no mech experience.  Think "call centre", they type problems into computer and it says ................. , contact local dealer.
Not the person fault, ask for name of higher authority to complain to.
Fingers crossed, you're on the right track at present.
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Re: 2015 gd diesel steering issues
« Reply #14 : May 11, 2020, 06:48:05 »

OK I'm calm, after pulling out the last strands of hair I had left, now I think I'll go drive it off a cliff.

I wish I didn't but I can really feel your pain. As I've got older and sicker my fuse has got a lot shorter (not that one  guys - so don't start  :evil: )

Having been a Bank Manager and Retail manager for many years and being a friendly easy going guy I was always a tactful negotiator when things went wrong.

Woe betide anything should malfunction now... If I had this issue or other similar unresolved issues outlined on here, I would struggle to bite my tongue for long.  :sweating:
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Re: 2015 gd diesel steering issues
« Reply #15 : May 18, 2020, 22:43:15 »
Just an update for anyone interested.

I have had no joy what so ever. Hyundai tell me they need a positive diagnostic before the can act further.

I drove to Mandurah last week and to my frustration the car performed admirably with no steering woes.

Firstly I visited Manduarh Hyundai to see if they out-source wheel alignments only to be advised that all their servicing is now done by Ford, who charge $88.

So I proceeded in towards town and found Beaurepaires closed due to covid-19 concerns.

I guess I'm stuck until the issue gets worse.
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Re: 2015 gd diesel steering issues
« Reply #16 : May 19, 2020, 04:28:12 »
Have you tried changing the tyres  over and see if it then pulls other way?
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Re: 2015 gd diesel steering issues
« Reply #17 : May 20, 2020, 20:42:43 »
I have changed rears for fronts about 5k ago and this made the problem worse as the alignment changed. I don't know why this happens as I have no mechanical engineering experience. I wish it were that simple really...
Once another alignment was done the initial issue was less frequent but remained. If that makes sense in current internet grammar.

BTW  the car does not simply pull either left  or right as most alignment problems occur, mine pulls left AND then right usually repeatedly. It's a lucky dip as to which way the car pulls firstly, probably road surface related. Once it starts this makes the car impossible to steer straight likely because of over compensating due to the stiffening of the steering wheel on centre.

It is not really bad enough to be life threatening however as you might imagine it can get tedious after a few kilometres.
« Last Edit: May 20, 2020, 20:53:11 by ro0sau » »
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Re: 2015 gd diesel steering issues
« Reply #18 : May 21, 2020, 05:55:12 »
It really is a mongrel of a problem. I know before Dave finally got his sorted, how frustrated and disconcerting it was for him.  :fum:
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