I have also experienced the cop scenario.
Here's a lengthy read. Please tell me if I am overstepping boundaries...
My 3rd attempt with Hyundai i [don't] Care via their website technical inquiries.
their response...-------------------------------------------------------------------------
Regarding your recent enquiry, we are upset to learn that you are experiencing a concern with your Hyundai. We hope that this issue has not caused you any inconvenience. <--
Unfortunately we are unable to assist with providing diagnosis over this medium and would suggest presenting your Hyundai to your nearest Hyundai dealership.
The nearest Hyundai dealership is equipped with the resources to inspect and diagnose the concerns you have mentioned in your correspondence.
Expert Enquiry - Technical
Additional Info:
I own a 2015 i30 diesel.
Having steering issues- not wheel alignment related. Have reported previously without satisfaction.
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MY response.
Hi and thank you for your response.
Perhaps I can provide more detail.
The car is build date 2014 yet I purchased it as a new vehicle in 2016 and have only 6 months factory warranty left.
The issue has been noticeable to me since I began ownership and I have contacted four separate authorized dealerships and also iCare over the past four years regarding this.
From the very first 1500km inspection I reported the steering felt 'off', a Hyundai service representative told me a wheel alignment and road test was done reporting everything was to factory specification.
Diagnostics and multiple wheel alignments have been done mostly at my cost, by both Hyundai dealerships and independent specialists.
My concern is that the car will intermittently but only occasionally, decide itself to wander off a straight driving line at speed at or above 100klms per hour on major roads. It will steer slightly either left or right, I guess following on the road surface.
When I try to correct, the steering wheel loses its smoothness and almost feels as if it is stuck on-center, or as if the power steering is not functioning. Once I move position the power assistance operates steering the wheels too much.
Or subsequently the result is me having to only slightly, force the wheel off-center to make any necessary adjustment, which ultimately causes it to steer the opposite direction, due to over-correction.
This makes the car impossible to maintain a consistent straight lane course and will repeat until the steering miraculously functions normally and fluently, or I switch the vehicle ignition off. This makes driving any long distance a chore as it is both tiresome and frustrating.
Does this like sound normal i30 operation?
Hence only occurring intermittently, it is impossible to get diagnosed because a short trip around town or freeway does not seem to present any issue to who ever is test driving. I rode alongside one workshop supervisor who drove up and back a two kilometer section of freeway near their dealership, but it was on a freshly resurfaced flat section of roadway which he announced " this is our test track". He reportedly ran diagnostics and adjusted some optical sensor.
I could count the number of times the car has been returned to me being told everything is to factory specification and that perhaps I am imagining things.
Long story short, if possible, I would love to have an authorized Hyundai steering specialist drive the car for a couple of hours at speed and then return the car to me and telling me there is nothing wrong...
This may have to be done on more than one occasion, as the issue does not always occur in the first few kilometers.
Point of interest to myself...On internet forums people have described their cars exhibiting the exact same issue and so I believe Hyundai Corporation must be aware.
I would be grateful if you could show my email to a senior technical advisor...That may be yourself. Also is there any assistance you can offer besides simply presenting the vehicle to the nearest authorized Hyundai dealership?
Thanks
mark fowler.
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iCare response #2
Jul 27, 2020, 3:09 PM GMT+10
We cannot diagnose or provide technical advice over this medium,
Unfortunately we are not aware of these concerns on your particular model/vehicle and can only suggest presenting your Hyundai to your nearest Hyundai dealershipUnless your nearest authorised Hyundai dealership can identify an issue with your vehicle, we are unable to offer any assistance.<--
My response...-----------------------------------------------------------
I get a feeling Hyundai are uninterested in my plight. I have done as you-and others, suggest and I am not satisfied with the outcome.
How about this then?
Can iCare organize through my *nearest Hyundai dealership, to loan me a car while they investigate fully and thoroughly. Including a substantial and lengthy road test which includes more than a quick drive around the block. As they simply do not acknowledge my concerns.
I will only return to the Hyundai dealership when I am satisfied they can or can not find out why the car will not steer straight and has sticky top/center.
Also can you please present my previous correspondence to more senior personnel?
Am I trying too hard yasthink??!!
edited apologies due to copyright concerns
